Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
16286 6/1/2023 12:05:15 PM 6/1/2023 12:05:18 PM no charge no charge 23 3 15603 5 2 23 93 117 660
16286 6/1/2023 12:04:35 PM 6/1/2023 12:04:38 PM not charged No refuse charge 23 3 15603 5 2 23 4 116 660
16286 6/1/2023 12:03:43 PM 6/1/2023 12:03:45 PM fire levey not charged No fire levey charged 23 3 15603 5 2 23 3 115 660
16286 6/1/2023 12:01:53 PM 6/1/2023 12:01:56 PM Interim Kl An interim water amount of 32 Kl is 4 times more than the actual average over the last ten months. How is this possible. pervious meter misreadings that have been logged also not yet corrected 23 3 15592 17 2 23 1 111 660
1169125 49048 6/1/2023 11:48:40 AM 6/1/2023 11:48:41 AM IVR call: balance Received call for balance for account 10097797 undefined 7 2 13976 78
1169124 49047 6/1/2023 11:48:13 AM 6/1/2023 11:48:14 AM IVR call: balance Received call for balance for account 20202938 undefined 7 2 18600 78
1169109 49046 6/1/2023 11:41:51 AM 6/1/2023 11:42:04 AM IVR call: statement Received call for statement for account 10437778 sent message: 43356 8 2 25499 79
1169106 49045 6/1/2023 11:41:06 AM 6/1/2023 11:41:20 AM IVR call: statement Received call for statement for account 10408049 sent message: 43355 8 2 18729 79
1169105 49044 6/1/2023 11:40:23 AM 6/1/2023 11:40:38 AM IVR call: statement Received call for statement for account 10383580 sent message: 43354 8 2 12304 79
1169101 49043 6/1/2023 11:39:01 AM 6/1/2023 11:39:19 AM IVR call: statement Received call for statement for account 10228533 sent message: 43353 8 2 23472 79
1169060 49042 6/1/2023 11:25:59 AM 6/1/2023 11:26:17 AM IVR call: statement Received call for statement for account 10360654 sent message: 43351 8 2 33577 79
1169058 49041 6/1/2023 11:24:21 AM 6/1/2023 11:24:24 AM IVR call: balance Received call for balance for account 10097797 undefined 7 2 13976 78
25822 6/1/2023 11:22:16 AM 6/1/2023 12:43:36 PM Please rectify wrong billing 02555.964 is todays reading 23 3 26735 17 2 23 1 111 2472
1169051 49040 6/1/2023 11:21:33 AM 6/1/2023 11:21:34 AM IVR call: balance Received call for balance for account 10097797 undefined 7 2 13976 78
1169050 49039 6/1/2023 11:21:20 AM 6/1/2023 11:21:34 AM IVR call: statement Received call for statement for account 10004076 sent message: 43348 8 2 7781 79
1169047 49038 6/1/2023 11:20:48 AM 6/1/2023 11:20:50 AM IVR call: balance Received call for balance for account 10097797 undefined 7 2 13976 78
25822 6/1/2023 11:20:28 AM 6/1/2023 11:20:31 AM Wrong meter number Please change meter to correct meter number. C-VJK6379 is the correct meter number 23 3 26735 17 2 23 1 112 2472
1169045 49037 6/1/2023 11:19:53 AM 6/1/2023 11:20:08 AM IVR call: statement Received call for statement for account 10004076 sent message: 43345 8 2 7781 79
1169044 49036 6/1/2023 11:17:24 AM 6/1/2023 11:17:25 AM IVR call: balance Received call for balance for account 10357820 undefined 7 2 33532 78
1169026 49035 6/1/2023 11:07:41 AM 6/1/2023 11:07:42 AM IVR call: balance Received call for balance for account 10292555 undefined 7 2 666 78