Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
987145 38343 12/9/2022 9:00:13 AM 12/9/2022 9:00:14 AM IVR call: balance Received call for balance for account 10441345 undefined 7 2 30214 78
987137 38342 12/9/2022 8:51:01 AM 12/9/2022 8:51:01 AM IVR call: balance Received call for balance for account 10175099 undefined 7 2 30213 78
987117 38341 12/9/2022 8:37:17 AM 12/9/2022 8:37:19 AM IVR call: balance Received call for balance for account 10036014 undefined 7 2 3918 78
38339 12/9/2022 8:37:17 AM 1/22/2023 11:46:09 AM high water consumption high water consumption queried please apply six months policy<div>QRC Response :Date 22/01/2023</div><div>Six months policy applied for 10/2022 Billing&nbsp;</div><div>Journal submitted for review and authorisation .</div><br/><b>Journal Number</b>: [528865] 24 3 30212 150 15 2 23 1 101 903 12
987114 38340 12/9/2022 8:36:03 AM 12/9/2022 8:36:04 AM IVR call: balance Received call for balance for account 10036014 undefined 7 2 3918 78
987113 38338 12/9/2022 8:34:56 AM 12/9/2022 8:34:57 AM IVR call: balance Received call for balance for account 10036014 undefined 7 2 3918 78
987077 38337 12/9/2022 8:19:29 AM 12/9/2022 8:19:48 AM IVR call: meter-reading Received call for meter-reading for account 10436536 Meter reading: [64] Meter type: [water] 10 2 29123 81
987030 38336 12/9/2022 7:54:02 AM 12/9/2022 7:54:04 AM IVR call: balance Received call for balance for account 10216307 undefined 7 2 5045 78
987020 38335 12/9/2022 7:50:03 AM 12/9/2022 7:50:04 AM IVR call: balance Received call for balance for account 10014557 undefined 7 2 6795 78
987013 38334 12/9/2022 7:46:18 AM 12/9/2022 7:46:37 AM IVR call: statement Received call for statement for account 10386282 sent message: 32457 8 2 18467 79
986978 38333 12/9/2022 7:27:20 AM 12/9/2022 7:27:20 AM IVR call: balance Received call for balance for account 10422574 undefined 7 2 29921 78
986971 38332 12/9/2022 7:21:24 AM 12/9/2022 7:21:25 AM IVR call: balance Received call for balance for account 10043049 undefined 7 2 5040 78
986941 38331 12/9/2022 7:09:34 AM 12/9/2022 7:09:35 AM IVR call: balance Received call for balance for account 10052030 undefined 7 2 30211 78
986934 38330 12/9/2022 7:06:27 AM 12/9/2022 7:06:28 AM IVR call: balance Received call for balance for account 10354005 undefined 7 2 11611 78
38327 12/9/2022 6:57:12 AM 1/7/2023 7:05:13 AM Over charge for water Water over charge due to meter change. Over charge amount with intrest R79000.00 +- .<div><br></div><div>QRC RESPONSE: Under review, matter has been referred to the billing department to access the final reading of the old meter. Feedback will be provided within 30-60 days.</div> 23 3 5299 17 2 23 1 112 141072 3028 15
38328 12/9/2022 6:52:03 AM 12/9/2022 6:52:06 AM no water readings/2 water meters charged. No water readings taken,two meters reflecting or charged twice each month. 6 3 30209 21 17 4 23 1 111 21
986896 38326 12/9/2022 6:40:01 AM 12/9/2022 6:40:23 AM IVR call: statement Received call for statement for account 10169966 sent message: 32443 8 2 15224 79
34175 12/9/2022 6:18:06 AM 3/12/2023 7:26:53 AM Water charges We sold our farm in Nov 2021, and now we are living in Gonubie. Why am I still being charged monthly for interim water and NOW INTEREST?, NEW OWNER MR SIMM account 10435823. <div><br></div><div><b>QRC Response:</b></div><div>Query reffered to billing department for transfering the water meter to the new owner.</div><div><br></div><div>I'm still been charged for water after many emails to you. We sold the farm in Nov21. This account was settled so why am I getting charged monthly for water when I know longer live there???(This information is from query ref#95972 which was closed as two queries were opened under the same account number).</div> 23 3 26768 17 2 1 1 111 141340 2816 214
23688 12/9/2022 6:06:45 AM 1/7/2023 10:01:27 AM short credit on interim reversal You have only credited my account with 30 kl when if you check from the previous reading of 4895 you actually charged me 2/9 5 kl 106.12 2/10 13kl 323.71 22/10 17 kl456.46 hence you have under credited me by R106.12 Also regarding my ref 57115 when is this going to be credited. Regards <div><br></div><div>QRC RESPONSE: Account is in order</div><div>Interims in an automated process. Nov 2021 charged out actual consumption based on actual readings. The rand value is therefore based on the step tariff per reading period. The account therefore charged what should have been billed as actual consumption less interims raised. No adjustment due</div> 27 3 24115 15 2 23 1 50 1/7/2023 10:01:27 AM 141348 15 2125 15
986782 38325 12/9/2022 4:48:10 AM 12/9/2022 4:48:39 AM IVR call: statement Received call for statement for account 10108347 sent message: 32436 8 2 9124 79