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IsOpen
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23688
LatestTicket
CreatedAt
12/9/2022 6:06:45 AM
UpdatedAt
1/7/2023 10:01:27 AM
Subject
short credit on interim reversal
Description
You have only credited my account with 30 kl when if you check from the previous reading of 4895 you actually charged me 2/9 5 kl 106.12 2/10 13kl 323.71 22/10 17 kl456.46 hence you have under credited me by R106.12 Also regarding my ref 57115 when is this going to be credited. Regards <div><br></div><div>QRC RESPONSE: Account is in order</div><div>Interims in an automated process. Nov 2021 charged out actual consumption based on actual readings. The rand value is therefore based on the step tariff per reading period. The account therefore charged what should have been billed as actual consumption less interims raised. No adjustment due</div>
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Disposition
27
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3
Parent
Account
24115
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15
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2
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23
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1
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50
CreatedBy1
UpdatedBy1
ResolvedAt
1/7/2023 10:01:27 AM
Thread
141348
ResolvedBy
15
WasCreatedByCustomer
HasIvrcall
Creator
2125
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15