Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 990894 | 12/13/2022 11:59:02 AM | 12/13/2022 11:59:03 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 990892 | 12/13/2022 11:53:21 AM | 12/13/2022 11:53:21 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 990872 | 12/13/2022 11:43:12 AM | 12/13/2022 11:43:13 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 990866 | 12/13/2022 11:39:43 AM | 12/13/2022 11:39:43 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 990862 | 12/13/2022 11:37:34 AM | 12/13/2022 11:37:34 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 990859 | 12/13/2022 11:36:44 AM | 12/13/2022 11:36:45 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 990858 | 12/13/2022 11:36:38 AM | 12/13/2022 11:36:38 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 990843 | 12/13/2022 11:24:48 AM | 12/13/2022 11:24:48 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 990811 | 12/13/2022 11:05:40 AM | 12/13/2022 11:05:41 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 990809 | 12/13/2022 11:04:31 AM | 12/13/2022 11:04:31 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 990801 | 12/13/2022 11:02:14 AM | 12/13/2022 11:02:14 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 990795 | 12/13/2022 10:59:35 AM | 12/13/2022 10:59:35 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 990792 | 12/13/2022 10:56:19 AM | 12/13/2022 10:56:20 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 38417 | 12/13/2022 10:54:51 AM | 3/30/2023 6:55:33 AM | WATER | DUPLICATION OF MMETERS PLEASE CLOSE ONE AS PER MACROCOMM.<div><br></div><div><b>qrc response</b></div><div><b>incorrect meter closed by relevant department and journal pending to be authorized on the system</b></div> | 27 | 3 | 30247 | 114 | 17 | 2 | 23 | 1 | 112 | 3/30/2023 6:55:33 AM | 144893 | 11 | 201 | 11 | |||||||||||||||||||||||
| 990783 | 12/13/2022 10:51:05 AM | 12/13/2022 10:51:05 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 990771 | 12/13/2022 10:37:35 AM | 12/13/2022 10:37:36 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 990770 | 12/13/2022 10:36:38 AM | 12/13/2022 10:36:39 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 990769 | 12/13/2022 10:36:28 AM | 12/13/2022 10:36:29 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 990762 | 12/13/2022 10:34:13 AM | 12/13/2022 10:34:13 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 38416 | 12/13/2022 10:27:35 AM | 4/10/2023 10:53:48 AM | Water Query | Staff had high water consumption from 2020/10 and she says she never had a leak.<div><br></div><div>Please advise</div><div><b>qrc response</b></div><div><b>six months policy adjustment done in 22/01/2023, journal waiting to be authorized</b></div><div><b>Requested Waterworks to inspect meter on 10.04.2023 as acc adjusted with policy, but consumption is high.</b></div><br><b>Journal Number</b>: [528869]<br><b>Journal Amount</b>: [-R12313.71] | 27 | 3 | 30246 | 120 | 17 | 4 | 23 | 1 | 111 | 4/10/2023 10:52:46 AM | 141765 | 3 | 218 | 3 |