Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1154517 | 47381 | 5/17/2023 3:21:43 PM | 5/17/2023 3:22:07 PM | IVR call: statement | Received call for statement for account 10108347 sent message: 42151 | 8 | 2 | 9124 | 79 | ||||||||||||||||||||||||||||||||
| 1154511 | 47380 | 5/17/2023 3:14:07 PM | 5/17/2023 3:14:08 PM | IVR call: balance | Received call for balance for account 10037071 undefined | 7 | 2 | 33189 | 78 | ||||||||||||||||||||||||||||||||
| 1154497 | 47379 | 5/17/2023 2:59:13 PM | 5/17/2023 2:59:14 PM | IVR call: balance | Received call for balance for account 20079586 undefined | 7 | 2 | 15680 | 78 | ||||||||||||||||||||||||||||||||
| 1154494 | 47378 | 5/17/2023 2:50:18 PM | 5/17/2023 2:50:19 PM | IVR call: balance | Received call for balance for account 10439996 undefined | 7 | 2 | 33188 | 78 | ||||||||||||||||||||||||||||||||
| 1154487 | 47377 | 5/17/2023 2:44:03 PM | 5/17/2023 2:44:04 PM | IVR call: balance | Received call for balance for account 10409890 undefined | 7 | 2 | 31307 | 78 | ||||||||||||||||||||||||||||||||
| 1154481 | 47376 | 5/17/2023 2:42:19 PM | 5/17/2023 2:42:38 PM | IVR call: statement | Received call for statement for account 10409890 sent message: 42150 | 8 | 2 | 31307 | 79 | ||||||||||||||||||||||||||||||||
| 1154467 | 47375 | 5/17/2023 2:26:19 PM | 5/17/2023 2:26:20 PM | IVR call: balance | Received call for balance for account 10386659 undefined | 7 | 2 | 5359 | 78 | ||||||||||||||||||||||||||||||||
| 1154466 | 47374 | 5/17/2023 2:25:18 PM | 5/17/2023 2:25:19 PM | IVR call: balance | Received call for balance for account 10386659 undefined | 7 | 2 | 5359 | 78 | ||||||||||||||||||||||||||||||||
| 1154458 | 47373 | 5/17/2023 2:15:23 PM | 5/17/2023 2:15:24 PM | IVR call: balance | Received call for balance for account 10160416 undefined | 7 | 2 | 3933 | 78 | ||||||||||||||||||||||||||||||||
| 1154455 | 47372 | 5/17/2023 2:12:07 PM | 5/17/2023 2:12:08 PM | IVR call: balance | Received call for balance for account 10439121 undefined | 7 | 2 | 31785 | 78 | ||||||||||||||||||||||||||||||||
| 1154447 | 47371 | 5/17/2023 1:59:00 PM | 5/17/2023 1:59:01 PM | IVR call: balance | Received call for balance for account 10343212 undefined | 7 | 2 | 7240 | 78 | ||||||||||||||||||||||||||||||||
| 1154433 | 47370 | 5/17/2023 1:52:23 PM | 5/17/2023 1:52:24 PM | IVR call: balance | Received call for balance for account 10364189 undefined | 7 | 2 | 31194 | 78 | ||||||||||||||||||||||||||||||||
| 1154432 | 47369 | 5/17/2023 1:47:58 PM | 5/17/2023 1:47:59 PM | IVR call: balance | Received call for balance for account 20079586 undefined | 7 | 2 | 15680 | 78 | ||||||||||||||||||||||||||||||||
| 47368 | 5/17/2023 1:37:20 PM | 5/17/2023 1:37:23 PM | High Interim readings | consumer is complaing of a high interim reading since november 2022 | 6 | 3 | 33187 | 27 | 17 | 2 | 23 | 1 | 111 | 27 | |||||||||||||||||||||||||||
| 1154419 | 47367 | 5/17/2023 1:26:09 PM | 5/17/2023 1:26:31 PM | IVR call: statement | Received call for statement for account 10354661 sent message: 42147 | 8 | 2 | 33186 | 79 | ||||||||||||||||||||||||||||||||
| 1154414 | 47366 | 5/17/2023 1:19:53 PM | 5/17/2023 1:19:55 PM | IVR call: balance | Received call for balance for account 10393597 undefined | 7 | 2 | 4837 | 78 | ||||||||||||||||||||||||||||||||
| 1154377 | 47364 | 5/17/2023 12:58:04 PM | 5/17/2023 12:58:06 PM | IVR call: balance | Received call for balance for account 10005696 undefined | 7 | 2 | 13550 | 78 | ||||||||||||||||||||||||||||||||
| 47362 | 5/17/2023 12:56:58 PM | 5/17/2023 12:57:01 PM | Fixed on 16 March 2023 | Fixed on 16 March 2023 | 22 | 3 | 33183 | 207 | 17 | 4 | 23 | 1 | 96 | 1208 | |||||||||||||||||||||||||||
| 47360 | 5/17/2023 12:56:50 PM | 5/17/2023 12:56:53 PM | High water consumption | Meter incorrectly read | 23 | 3 | 33181 | 17 | 2 | 23 | 1 | 111 | 3390 | ||||||||||||||||||||||||||||
| 1154372 | 47363 | 5/17/2023 12:56:15 PM | 5/17/2023 12:56:16 PM | IVR call: balance | Received call for balance for account 10245303 undefined | 7 | 2 | 23559 | 78 |