Total Items: 777
| Subject | Description | IsClosed | TicketType | Priority | Conversation | Region | Department | QueryType | SubQueryType | Disposition | OpenedBy | AssignedTo | CreatedAt | UpdatedAt | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Log Query | Water charge seems too high. kindly investigate charges. | 3 | 1270 | 3 | 1 | 67 | 6 | 72 | 72 | 11/4/2020 6:50:15 AM | 11/4/2020 6:50:16 AM | ||||
| Update Details | Debtor is an absconded owner. Transfer charges to indigent tenant. | 3 | 1269 | 3 | 13 | 76 | 6 | 72 | 72 | 11/4/2020 6:45:27 AM | 11/4/2020 6:45:27 AM | ||||
| Log Query | Same charges raised on this tenant as on the owner's account. reverse or consolidate charges | 3 | 1268 | 4 | 13 | 76 | 6 | 72 | 72 | 11/4/2020 6:42:51 AM | 11/4/2020 6:42:52 AM | ||||
| Log Query | Debtor never occupied premises. Reverse all charges raised on this account. | 3 | 1267 | 4 | 12 | 108 | 6 | 72 | 72 | 11/4/2020 6:38:41 AM | 11/4/2020 6:38:43 AM | ||||
| Log Query | 3 | 1266 | 2 | 1 | 67 | 6 | 34 | 34 | 11/3/2020 8:33:27 AM | 11/3/2020 8:33:27 AM | |||||
| Log Query | 3 | 1265 | 4 | 1 | 67 | 6 | 33 | 33 | 11/3/2020 7:31:25 AM | 11/3/2020 7:31:25 AM | |||||
| Log Query | 3 | 1264 | 2 | 1 | 67 | 6 | 34 | 34 | 11/3/2020 6:44:47 AM | 11/3/2020 6:44:49 AM | |||||
| Log Query | Account has high water query. | 3 | 1262 | 3 | 1 | 48 | 6 | 72 | 72 | 11/3/2020 6:39:13 AM | 11/3/2020 6:39:14 AM | ||||
| Log Query | Charges to be transferred to indigent tenant account 10273258. it's pointless continuing billing an unpaid account when there is an indigent subsidy account on the same property. the indigent tenant must have some proof of ownership in order for the subsidy to be approved | 3 | 1261 | 3 | 12 | 108 | 6 | 72 | 72 | 11/3/2020 6:34:49 AM | 11/3/2020 6:34:49 AM | ||||
| incorrect charges | All charges raised must be reversed. Debtor never occupied premises, has own indigent account on another property. | 3 | 1260 | 3 | 12 | 108 | 6 | 72 | 72 | 11/3/2020 6:30:29 AM | 11/3/2020 6:30:31 AM | ||||
| Log Query | 3 | 1259 | 4 | 1 | 67 | 6 | 37 | 37 | 11/2/2020 6:30:02 AM | 11/2/2020 6:30:03 AM | |||||
| water query | 3 | 1253 | 2 | 1 | 95 | 6 | 26 | 26 | 10/30/2020 11:14:57 AM | 10/30/2020 11:14:58 AM | |||||
| Log Query | High tariff billed on account. | 3 | 1251 | 2 | 1 | 50 | 6 | 30 | 30 | 10/30/2020 10:45:06 AM | 10/30/2020 10:45:07 AM | ||||
| high water consumption | 3 | 1247 | 2 | 1 | 67 | 6 | 26 | 26 | 10/30/2020 7:45:53 AM | 10/30/2020 7:45:53 AM | |||||
| Log Query- charged on high tarrief | Account billed on a high tarrief | 3 | 1245 | 2 | 1 | 50 | 6 | 30 | 30 | 10/30/2020 7:34:05 AM | 10/30/2020 7:34:08 AM | ||||
| 3 | 1244 | 1 | 67 | 6 | 36 | 36 | 10/29/2020 1:06:38 PM | 10/29/2020 1:06:39 PM | |||||||
| 3 | 1241 | 6 | 36 | 36 | 10/29/2020 12:53:43 PM | 10/29/2020 12:53:43 PM | |||||||||
| WATER QUERY | Consumer is complaining about a high water bill, please check account. | 3 | 1238 | 77 | 6 | 32 | 32 | 10/29/2020 12:36:37 PM | 10/29/2020 12:36:37 PM | ||||||
| high water consumption | 3 | 1237 | 2 | 1 | 95 | 6 | 26 | 26 | 10/29/2020 10:35:21 AM | 10/29/2020 10:35:22 AM | |||||
| can you do a six month policy consumer was never read for a year | 3 | 1235 | 2 | 1 | 50 | 6 | 30 | 30 | 10/29/2020 7:57:35 AM | 10/29/2020 7:57:35 AM |