Total Items: 777
| Subject | Description | IsClosed | TicketType | Priority | Conversation | Region | Department | QueryType | SubQueryType | Disposition | OpenedBy | AssignedTo | CreatedAt | UpdatedAt | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Log Query/back charge exceeding 12mths/apply 6mths policy | <span id="baseForm:a4jContentPanel"><table class="rich-table " id="baseForm:bem08002Table" style="position: absolute;height: 212px;width: 708px;" cellpadding="0" cellspacing="0" border="0"><tbody id="baseForm:bem08002Table:tb"><tr class="rich-table-row n2j-odd"><td class="rich-table-cell " id="baseForm:bem08002Table:2:j_id135" width="71px"><span class="n2j-row-cell" style="width: 64px;">20200628</span></td><td class="rich-table-cell " id="baseForm:bem08002Table:2:j_id138" width="95px"><span class="n2j-row-cell" style="width: 88px;">WATER DOMES</span></td><td class="rich-table-cell " id="baseForm:bem08002Table:2:j_id141" width="87px"><span class="n2j-row-cell" style="width: 80px;"> ORE166</span></td><td class="rich-table-cell " id="baseForm:bem08002Table:2:j_id144" width="55px"><span class="n2j-row-cell" style="width: 48px;">WA0IND</span></td><td class="rich-table-cell " id="baseForm:bem08002Table:2:j_id147" style="text-align: right;" width="103px"><span class="n2j-row-cell" style="width: 96px;">5292.11</span></td><td class="rich-table-cell " id="baseForm:bem08002Table:2:j_id150" style="text-align: right;" width="103px"><span class="n2j-row-cell" style="width: 96px;"></span></td><td class="rich-table-cell " id="baseForm:bem08002Table:2:j_id153" style="text-align: right;" width="96px"><span class="n2j-row-cell" style="width: 96px;">793.8</span></td></tr></tbody></table></span> | 3 | 492 | 2 | 1 | 6 | 25 | 25 | 7/7/2020 7:46:02 AM | 7/7/2020 7:46:03 AM | |||||
| Meter Reading/incorrect meter reading billed on account 06/2020 | <br><b>Meter Reading:</b> [55]<br><b>Meter Reading Date:</b> []<div>meter reading taken on </div><span id="baseForm:a4jContentPanel"><table class="rich-table " id="baseForm:bem10024Table" style=" width:713px;class:n2j-datatable-scroller" cellpadding="0" cellspacing="0" border="0"><tbody id="baseForm:bem10024Table:tb"><tr class="rich-table-row rich-table-firstrow n2j-odd"><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id104" width="87px"><span class="n2j-row-cell" style="width: 80px;">2020/05/22</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id107" width="23px"><span class="n2j-row-cell" style="width: 24px;">3</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id110" style="text-align: right;" width="111px"><span class="n2j-row-cell" style="width: 104px;">749.000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id113" style="text-align: right;" width="103px"><span class="n2j-row-cell" style="width: 96px;">1.00000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id116" style="text-align: right;" width="119px"><span class="n2j-row-cell" style="width: 104px;">262.000</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id119" width="28px"><span class="n2j-row-cell" style="width: 8px;">C</span></td><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id122" width="31px"><span class="n2j-row-cell" style="width: 30px;"></span></td><td class="rich-table-cell " id="baseForm:bem10024Table:0:j_id125" width="87px"><span class="n2j-row-cell" style="width: 80px;">2020/06/28</span></td></tr></tbody></table></span> | 3 | 491 | 2 | 81 | 6 | 25 | 25 | 7/7/2020 7:00:27 AM | 7/7/2020 7:00:28 AM | |||||
| 3 | 490 | 1 | 6 | 39 | 39 | 7/2/2020 9:59:29 AM | 7/2/2020 9:59:36 AM | ||||||||
| Log Query | 3 | 489 | 3 | 1 | 6 | 37 | 37 | 7/2/2020 9:46:07 AM | 7/2/2020 9:46:07 AM | ||||||
| Log Query | 3 | 488 | 1 | 6 | 39 | 39 | 7/2/2020 8:17:30 AM | 7/2/2020 8:17:30 AM | |||||||
| Log Query | 3 | 487 | 1 | 6 | 39 | 39 | 7/2/2020 8:16:01 AM | 7/2/2020 8:16:02 AM | |||||||
| water query apply 6mths policy | water back charge in june 2020 pilling exceeding 6mths, apply 6mths policy | 3 | 486 | 2 | 1 | 47 | 6 | 25 | 25 | 7/1/2020 2:10:25 PM | 7/1/2020 2:10:26 PM | ||||
| High water consumption on account - 6 month policy | 6 month policy adjustment to be assessed and adjusted if they qualify. | 3 | 480 | 2 | 1 | 95 | 30 | 10 | 10 | 7/1/2020 9:45:20 AM | 9/10/2020 12:48:10 AM | ||||
| 3 | 481 | 4 | 8 | 10 | 7/1/2020 9:15:53 AM | 9/10/2020 12:48:10 AM | |||||||||
| Investigated and assess | consumer reported high water consumption on account 201911. | 3 | 479 | 4 | 1 | 95 | 30 | 10 | 10 | 7/1/2020 9:02:41 AM | 9/10/2020 12:48:10 AM | ||||
| account over charged | 3 | 476 | 4 | 12 | 6 | 37 | 37 | 6/30/2020 11:28:22 AM | 6/30/2020 11:28:23 AM | ||||||
| 3 | 475 | 2 | 1 | 6 | 37 | 37 | 6/30/2020 11:16:27 AM | 6/30/2020 11:16:28 AM | |||||||
| Log Query | 3 | 474 | 1 | 6 | 39 | 39 | 6/30/2020 10:41:15 AM | 6/30/2020 10:41:16 AM | |||||||
| Log Query | 3 | 473 | 4 | 1 | 44 | 6 | 37 | 37 | 6/30/2020 10:35:46 AM | 6/30/2020 10:35:48 AM | |||||
| Log Query | water query account has been over charged no readings were taken on the account since 201912 request check reading the account. | 3 | 472 | 4 | 77 | 30 | 37 | 37 | 6/30/2020 9:56:21 AM | 6/30/2020 9:59:07 AM | |||||
| Log Query | 3 | 471 | 1 | 6 | 39 | 39 | 6/30/2020 7:33:02 AM | 6/30/2020 7:33:03 AM | |||||||
| Log Query | LATE TERMINATION, PREVIOUS OWNER DECEASED AND ARRANGEMENT WAS MADE ON ACCOUNT <span id="baseForm:a4jContentPanel"><span class="" style="width: 128px;"> 80019436,</span></span><div><span id="baseForm:a4jContentPanel"><span class="" style="width: 128px;">10212010 NEW OWNER OPENED ACCOUNT AND APPLIED FOR INDIGENT BUT ARE STILL BLOCKED ON THE PREVIOUS OWNERS ACCOUNT.</span></span><span><span class="" style="width: 128px;"><br></span></span></div> | 3 | 469 | 2 | 6 | 6 | 23 | 23 | 6/29/2020 1:56:29 PM | 6/29/2020 1:56:30 PM | |||||
| Log Query | CONSUMER INQUIRE REGARDING HIS WATER THAT SO HIGH | 3 | 467 | 2 | 1 | 67 | 6 | 23 | 23 | 6/29/2020 12:58:52 PM | 6/29/2020 12:58:53 PM | ||||
| Water Query | NO reading for a long time and interims were charged, six months policy applicable | 3 | 465 | 2 | 6 | 17 | 17 | 6/27/2020 10:56:31 AM | 8/12/2020 7:23:06 AM | ||||||
| Water Query | Consumer has sent a plumbers letter | 3 | 464 | 2 | 6 | 17 | 17 | 6/27/2020 10:26:49 AM | 8/12/2020 7:23:06 AM |