Details
Report
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Title
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IDZ Agents Inbound Calls Report
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Icon
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mdi-phone-incoming
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Caption
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Generate report on external calls once they have been queued and allocated to agents.
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Tools
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{"report-export-toolbar": {}, "users-dimension-toolbar": {"direction": "inbound", "departmentsWhereQ": {"slug_in": ["inbound_1", "inbound_2"]}}}
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IsActive
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Class
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column
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Query
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{"filters": [], "measures": ["Calls.offered_to_users", "Calls.ignored_by_users", "Calls.answered_by_users", "Calls.total_avg_duration", "Calls.service_level_offered"], "segments": ["Calls.from_public", "Calls.to_user", "Calls.thru_inbound_cc"], "dimensions": ["CallTo_Phonenumbers.number", "CallTo_Phonenumbers_Users.username"], "timeDimensions": [{"dateRange": "last month", "dimension": "Calls.created_at"}]}
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Filters
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Description
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Outside calls that were received and offered to agents. Data does not include internal calls (agent to agent).
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CreatedAt
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3/2/2020 1:10:48 PM
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UpdatedAt
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6/13/2022 7:58:08 PM
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Uid
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idz-agents-inbound-calls-report
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ToolsAttribs
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CreatedBy
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UpdatedBy
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1
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Segments
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Slug
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ShowTitleCaption
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ShowTitleDescription
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