Details

Title: ICT Callcenter Inbound Calls Report
Icon: mdi-chart-bar
Caption: Provides information related to how call center incoming calls were handled.
Tools: {"report-export-toolbar": {}, "time-dimension-toolbar": {}, "users-dimension-toolbar": {"departmentsWhereQ": {"slug_in": ["ict"]}}}
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Class: column
Query: {"filters": [], "measures": ["Calls.count", "Calls.has_ivr_conversations_count", "Calls.no_ivr_conversations_count", "Calls.total_avg_wait", "Calls.abandoned_in_callcenter_count", "Calls.offered_to_users", "Calls.ignored_by_users", "Calls.abandoned_at_offer_count", "Calls.answered_by_users", "Calls.total_avg_duration", "Calls.service_level_offered"], "segments": ["Calls.from_public", "Calls.was_call", "Calls.thru_ict_cc"], "dimensions": [], "timeDimensions": [{"dateRange": "last month", "dimension": "Calls.created_at"}]}
Filters: {"applyPhonenumbersFilter$": {}}
Description: Provides information related to how call center inbound calls were handled.
CreatedAt: 6/4/2022 4:01:22 PM
UpdatedAt: 6/9/2022 3:58:13 PM
Uid: ict-callcenter-inbound-calls-report
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CreatedBy: 1
UpdatedBy: 1
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