Details

Title: IDZ Callcenter Inbound Calls Report
Icon: mdi-chart-bar
Caption: Provides information related to how call center incoming calls were handled.
Tools: {"report-export-toolbar": {}, "time-dimension-toolbar": {}, "users-dimension-toolbar": {"departmentsWhereQ": {"slug_in": ["inbound_1", "inbound_2"]}}}
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Query: {"filters": [], "measures": ["Calls.count", "Calls.has_ivr_conversations_count", "Calls.no_ivr_conversations_count", "Calls.total_avg_wait", "Calls.abandoned_in_callcenter_count", "Calls.offered_to_users", "Calls.ignored_by_users", "Calls.abandoned_at_offer_count", "Calls.answered_by_users", "Calls.total_avg_duration", "Calls.service_level_offered"], "segments": ["Calls.from_public", "Calls.was_call", "Calls.thru_inbound_cc"], "dimensions": [], "timeDimensions": [{"dateRange": "last month", "dimension": "Calls.created_at"}]}
Filters: {"applyPhonenumbersFilter$": {}}
Description: Provides information related to how call center inbound calls were handled.
CreatedAt: 6/26/2020 8:26:13 AM
UpdatedAt: 6/8/2022 3:42:47 AM
Uid: idz-callcenter-inbound-calls-report
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UpdatedBy: 1
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