Details

Report

Title

QRC Queries Overview Report

Icon

mdi-chart-line

Caption

High-level overview of open QRC queries

Tools

{"report-export-toolbar": {}, "users-dimension-toolbar": {"fromUserDepartments": true}}

IsActive

Not SetTrueFalse

Class

column

Query

{"order": [["Conversations.id", "asc"]], "filters": [{"member": "ConversationConversationType_Conversationtypes.type", "values": ["query-resolution-center"], "operator": "equals"}], "measures": ["Conversations.turnaroundTime"], "dimensions": ["Conversations.id", "Conversations.created_at", "Conversations.updated_at", "ConversationRegion_Regions.name", "ConversationCategory_Categories.label", "ConversationSubcategory_Categories.label", "Conversations.subject", "ConversationAccount_Accounts.number", "Conversations.isOpen", "ConversationCreator_Users.username", "ConversationAssignedTo_Employees.number", "ConversationResolvedBy_Users.username", "Conversations.resolvedAt"], "timeDimensions": [{"dateRange": "last month", "dimension": "Conversations.created_at"}]}

Filters

{"applyUserDeptsUsernamesFilter$": {"type": ["ConversationCreator_Users.username", "ConversationResolvedBy_Users.username"], "logic": "or"}}

Description

Shows a high-level list of all open QRC queries. This helps to determine open queries, their state, age and processes required in a quick table view.

CreatedAt

1/29/2020 5:24:06 PM

UpdatedAt

6/13/2022 1:38:43 AM

Uid

qrc-queries-overview-report

ToolsAttribs

CreatedBy

UpdatedBy

1

Segments

Slug

ShowTitleCaption

Not SetTrueFalse

ShowTitleDescription

Not SetTrueFalse