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Report
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Title
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IDZ Agents Outbound Calls Report
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Icon
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mdi-phone-outgoing
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Caption
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Generate report on call center outgoing external calls done.
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Tools
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{"report-export-toolbar": {}, "users-dimension-toolbar": {"direction": "inbound", "departmentsWhereQ": {"slug_in": ["inbound_1", "inbound_2"]}}}
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IsActive
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Class
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column
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Query
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{"measures": ["Calls.count", "Calls.answered_by_publics", "Calls.ignored_by_publics", "Calls.total_avg_duration", "Calls.service_level_made"], "segments": ["Calls.to_public", "Calls.from_user"], "dimensions": ["CallFrom_Phonenumbers.number", "CallFrom_Phonenumbers_Users.username"], "timeDimensions": [{"dateRange": "last month", "dimension": "Calls.created_at"}]}
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Filters
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Description
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Calls that were made to the public by agents. Data does not include internal calls (agent to agent).
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CreatedAt
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6/2/2020 3:31:26 PM
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UpdatedAt
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6/13/2022 7:59:47 PM
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Uid
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outgoing-calls-report
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ToolsAttribs
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CreatedBy
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UpdatedBy
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1
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Segments
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Slug
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idz-agents-outbound-calls-report
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ShowTitleCaption
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ShowTitleDescription
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