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Title: IDZ Agents Inbound Calls Report
Icon: mdi-phone-incoming
Caption: Generate report on external calls once they have been queued and allocated to agents.
Tools: {"report-export-toolbar": {}, "users-dimension-toolbar": {"direction": "inbound", "departmentsWhereQ": {"slug_in": ["inbound_1", "inbound_2"]}}}
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Class: column
Query: {"filters": [], "measures": ["Calls.offered_to_users", "Calls.ignored_by_users", "Calls.answered_by_users", "Calls.total_avg_duration", "Calls.service_level_offered"], "segments": ["Calls.from_public", "Calls.to_user", "Calls.thru_inbound_cc"], "dimensions": ["CallTo_Phonenumbers.number", "CallTo_Phonenumbers_Users.username"], "timeDimensions": [{"dateRange": "last month", "dimension": "Calls.created_at"}]}
Filters
Description: Outside calls that were received and offered to agents. Data does not include internal calls (agent to agent).
CreatedAt: 3/2/2020 1:10:48 PM
UpdatedAt: 6/13/2022 7:58:08 PM
Uid: idz-agents-inbound-calls-report
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UpdatedBy: 1
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