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Report
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Title
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ICT Agents Inbound Calls Report
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Icon
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mdi-phone-incoming
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Caption
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Generate report on external calls once they have been queued and allocated to agents.
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Tools
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{"users-dimension-toolbar": {"teledom": "#sticky-toolbar-right", "direction": "inbound", "eventsRange": "broadcast", "departmentsWhereQ": {"slug_in": ["ict"]}}}
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IsActive
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Class
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column
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Query
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{"measures": ["Calls.offered_to_users", "Calls.ignored_by_users", "Calls.answered_by_users", "Calls.total_avg_duration", "Calls.service_level_offered"], "segments": ["Calls.from_public", "Calls.to_user", "Calls.thru_ict_cc"], "dimensions": ["CallTo_Phonenumbers.number", "CallTo_Phonenumbers_Users.username"], "timeDimensions": [{"dateRange": "last month", "dimension": "Calls.created_at"}]}
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Filters
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Description
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Outside calls that were received and offered to agents. Data does not include internal calls (agent to agent).
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CreatedAt
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6/5/2022 10:08:11 AM
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UpdatedAt
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6/13/2022 8:01:14 PM
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Uid
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ict-agents-inbound-calls-report
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ToolsAttribs
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CreatedBy
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1
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UpdatedBy
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1
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Segments
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Slug
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ShowTitleCaption
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ShowTitleDescription
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