Not Set True False
2/11/2023 8:16:45 AM
2/11/2023 8:16:46 AM
chat
QRC RESPONSE: Kindly attach your plumbers letter for an adjustment to be done.
15
Not Set True False
89651
142509
Not Set True False
2/11/2023 8:14:43 AM
2/11/2023 8:14:43 AM
chat
QRC RESPONSE: Please provide us with a plumbers letter for an adjustment to be done on your account.
15
Not Set True False
89717
142508
Not Set True False
2/11/2023 8:14:42 AM
2/11/2023 8:14:42 AM
chat
QRC RESPONSE: 6 MONTH POLICY DUE FOR 202011/202210.
Investigate and Adjustment will be processed.
10
Not Set True False
90576
142507
Not Set True False
2/11/2023 8:08:03 AM
2/11/2023 8:08:03 AM
chat
QRC RESPONSE: Sent email to prepaid section to update prepaid records as consumer is being charged basic electricity charges.
In addition an email sent to Lusanda Mbenga to remove charges for 202212/202301 basic elec charges.
10
Not Set True False
90250
142506
Not Set True False
2/11/2023 8:07:28 AM
2/11/2023 8:07:29 AM
chat
QRC RESPONSE: SIX MONTHS ADJUSTMENT DONE.
Journal Number: [744136]
15
Not Set True False
89949
142505
Not Set True False
Query Assignment
2/11/2023 8:05:55 AM
2/11/2023 8:05:55 AM
notification
Query #95257 was assigned to you. Please attend to it within indicated escalation times to avoid query escalation. View the query for more details.
Not Set True False
95257
142504
Not Set True False
161545
2/11/2023 8:05:54 AM
2/11/2023 8:05:55 AM
sms
BCMM. Dear Sir/Madam. Query has been created. Ref #: 95257.Thank you, stay safe.
sent
Not Set True False
95257
Not Set True False
Query Assignment
2/11/2023 7:57:26 AM
2/11/2023 7:57:26 AM
notification
Query #95255 was assigned to you. Please attend to it within indicated escalation times to avoid query escalation. View the query for more details.
Not Set True False
95255
142503
Not Set True False
161540
2/11/2023 7:57:26 AM
2/11/2023 7:57:26 AM
sms
BCMM. Dear Sir/Madam. Query has been created. Ref #: 95255.Thank you, stay safe.
sent
Not Set True False
95255
Not Set True False
2/11/2023 7:55:56 AM
2/11/2023 7:55:56 AM
chat
QRC RESPONSE: Duplicate query closed.
Query will be resolved under active ref #73396
3
Not Set True False
81874
142502
Not Set True False
2/11/2023 7:55:27 AM
2/11/2023 7:55:28 AM
chat
QRC RESPONSE: Duplicate query closed.
Query will be resolved under active ref #73396
3
Not Set True False
73556
142500
Not Set True False
Query Assignment
2/11/2023 7:55:27 AM
2/11/2023 7:55:27 AM
notification
Query #73556 was assigned to you. Please attend to it within indicated escalation times to avoid query escalation. View the query for more details.
Not Set True False
73556
142501
Not Set True False
2/11/2023 7:53:59 AM
3/6/2023 5:12:38 AM
chat
QRC RESPONSE:
Thank you for providing picture of meter with reading. Query has been escalated to the Billing Department and technical team as priority for further inspection of the meter and reading.
We do apologize for the delay in response. The account will be assessed and applicable adjustments will follow within 30-60 days. Please review your monthly statement for any updates.
Please note: Duplicate queries related to the same query will be closed
3
Not Set True False
73396
136627
Not Set True False
2/11/2023 7:50:07 AM
2/11/2023 7:50:08 AM
chat
all charges are inline with vacant land tarrifs.
6
Not Set True False
90936
142499
Not Set True False
Query #95254 - "WATER LEAK QUERY WITH PLUMBERS LETTER" has 1 new Attachment
2/11/2023 7:48:26 AM
2/11/2023 7:48:26 AM
notification
USER:lindan:: Attached a file to the query assigned to you.
Not Set True False
95254
142498
Not Set True False
Query Assignment
2/11/2023 7:47:35 AM
2/11/2023 7:47:36 AM
notification
Query #95254 was assigned to you. Please attend to it within indicated escalation times to avoid query escalation. View the query for more details.
Not Set True False
95254
142497
Not Set True False
161537
2/11/2023 7:47:35 AM
2/11/2023 7:47:35 AM
sms
BCMM. Dear Sir/Madam. Query has been created. Ref #: 95254.Thank you, stay safe.
sent
Not Set True False
95254
Not Set True False
2/11/2023 7:45:44 AM
2/11/2023 7:45:44 AM
chat
Email sent to billing to assist with reading for Nov 2022.
10
Not Set True False
90370
142495
Not Set True False
2/11/2023 7:38:48 AM
2/11/2023 7:38:49 AM
chat
unbilled water credited on the account as meter was closed in 201901
6
Not Set True False
90904
142496
Not Set True False
2/11/2023 7:36:16 AM
2/11/2023 7:45:44 AM
chat
QRC RESPONSE: Phoned consumer Mrs Bumma and she confirmed no leaks at the property.
They had small leak by pipe back of toilet and her husband fixed same time, no water was wasted.
Affidavit has been submitted to CBD office in town, but no leaks reported at property, but they received a huge bill for January 2023
10
Not Set True False
90370
142495