Messages

IsInbound Body Subject DeliveredAt ReadAt DeletedAt ToEmail FromEmail ChatConversation SmsConversation EmailConversation FaxConversation ToPhone FromPhone CreatedAt UpdatedAt Type Text Html Cc Bcc ReplayTo History CreatedBy UpdatedBy Sid Status ReplyTo CommentConversation Author ReplyingTo ReadAtLeastOnce Conversation Thread
Query Assignment 3/12/2023 12:07:15 PM 3/12/2023 12:07:15 PM notification Query #40005 was assigned to you. Please attend to it within indicated escalation times to avoid query escalation. View the query for more details. 40005 144066
3/12/2023 12:07:04 PM 3/12/2023 12:07:04 PM chat QRC RESPONSE: Account terminated, your refund of R649..64 can be requested from the following email address: VuyokaziYa@buffalocity.gov.za 15 40005 125544
Query Assignment 3/12/2023 12:07:02 PM 3/12/2023 12:07:02 PM notification Query #38872 was assigned to you. Please attend to it within indicated escalation times to avoid query escalation. View the query for more details. 38872 144065
3/12/2023 12:06:57 PM 3/12/2023 12:06:57 PM chat QRC RESPONSE: Query Closed The water charge for the Jan 2022 billing was adjusted in March 2022. Termination of account has been processed in line with date of registration. 3 38872 125025
3/12/2023 12:02:00 PM 3/12/2023 12:02:00 PM chat QRC RESPONSE: ACCOUNT TERMINATED 15 35620 144064
3/12/2023 12:01:44 PM 3/12/2023 12:01:44 PM chat QRC RESPONSE: Query Closed Kindly forward the below required documents to VuyokaziYa@buffalocity.gov.za to request a refund: 1. A letter from the lawyers who did the transfer of the property. It should state that credit balance may be paid into the account holder’s bank account 2. Bank confirmation letter or 1 month stamped bank statement 3 83810 144063
3/12/2023 12:00:47 PM 3/12/2023 12:00:47 PM chat QRC RESPONSE: ACCOUNT TERMINATED 15 34449 144062
Query #97933 - "Excessively high" has 1 new Attachment 3/12/2023 11:59:33 AM 3/12/2023 11:59:33 AM notification USER:undefined:: Attached a file to the query assigned to you. 97933 144061
Query Assignment 3/12/2023 11:59:30 AM 3/12/2023 11:59:31 AM notification Query #97933 was assigned to you. Please attend to it within indicated escalation times to avoid query escalation. View the query for more details. 97933 144060
166298 3/12/2023 11:59:30 AM 3/12/2023 11:59:30 AM sms BCMM. Dear Sir/Madam. Query has been created. Ref #: 97933.Thank you, stay safe. sent 97933
Query #97932 - "Excessively high" has 1 new Attachment 3/12/2023 11:59:28 AM 3/12/2023 11:59:28 AM notification USER:undefined:: Attached a file to the query assigned to you. 97932 144059
Query Assignment 3/12/2023 11:59:25 AM 3/12/2023 11:59:25 AM notification Query #97932 was assigned to you. Please attend to it within indicated escalation times to avoid query escalation. View the query for more details. 97932 144058
166298 3/12/2023 11:59:25 AM 3/12/2023 11:59:25 AM sms BCMM. Dear Sir/Madam. Query has been created. Ref #: 97932.Thank you, stay safe. sent 97932
3/12/2023 11:55:22 AM 3/12/2023 11:55:22 AM chat QRC RESPONSE: Query Closed Previous owner acc: 10423347 has been terminated and new owner account created. A request has been submitted on 12.03.2023 to finalize the service charges. Kindly view the March 2023 and/or April 2023 statements for the finalization of accounts. Should there be a refund due, kindly forward the below required documents to VuyokaziYa@buffalocity.gov.za to request a refund: 1. A letter from the lawyers who did the transfer of the property. It should state that credit balance may be paid into the account holder’s bank account 2. Bank confirmation letter or 1 month stamped bank statement 3 81019 144057
Query Assignment 3/12/2023 11:53:14 AM 3/12/2023 11:53:14 AM notification Query #70263 was assigned to you. Please attend to it within indicated escalation times to avoid query escalation. View the query for more details. 70263 144056
3/12/2023 11:52:24 AM 3/12/2023 11:52:24 AM chat QRC RESPONSE: Query Closed The letter is addressed to the customer in relation to consolidated erven, with no other details provided. Letter should be referred to Rates & Billing Department if different ervens are affected to close certain accounts. 3 80784 144055
Query Assignment 3/12/2023 11:48:22 AM 3/12/2023 11:48:22 AM notification Query #69745 was assigned to you. Please attend to it within indicated escalation times to avoid query escalation. View the query for more details. 69745 144054
3/12/2023 11:46:49 AM 3/12/2023 11:46:49 AM chat QRC RESPONSE: Under progress Query submitted to Midland Billing and Rates to terminate old account and to transfer services to new owner account: 12.03.2023 3 79043 144053
3/12/2023 11:44:19 AM 3/12/2023 11:44:19 AM chat QRC RESPONSE: Duplicate query closed Will be resolved under active ref #76773 3 75589 144051
Query Assignment 3/12/2023 11:44:18 AM 3/12/2023 11:44:18 AM notification Query #75589 was assigned to you. Please attend to it within indicated escalation times to avoid query escalation. View the query for more details. 75589 144052