Apparently my account was recently "handed over" to tcrecoveries. I responded to a telephone call from Mt Christopher Mashele a few days ago, but have had no response yet. For your assistance in dealing with this query, I have also downloaded the e-mail I sent him which details the errors made by BCMM per my Spread Sheet scheduling my accounts over the last eighteen months. I have reported this now on this "Customer Accounts Portal" in response to the BCMM flyer received by postal mail on 14 Jan 2022 with my November Account.with my