|
Meter Reading
|
Send meter reading details... and close query
|
|
|
mdi-counter
|
primary
|
5/26/2020 4:43:47 AM
|
5/27/2022 2:13:36 PM
|
|
save$
|
|
2
|
|
23
|
|
meter-reading
|
|
|
|
|
Details Updated
|
Updated some details
|
|
|
mdi-tooltip-edit-outline
|
primary
|
5/26/2020 4:43:47 AM
|
5/27/2022 2:16:53 PM
|
|
save$
|
|
2
|
|
|
|
details-updated
|
|
|
|
|
Statement Sent
|
A statement was sent and we need to close this ticket
|
|
|
mdi-file-move-outline
|
primary
|
5/26/2020 4:43:47 AM
|
5/27/2022 12:35:37 PM
|
|
save$
|
|
2
|
|
|
|
statement-sent
|
|
|
|
|
Balance Enquired
|
|
|
|
mdi-cash-100
|
positive
|
5/26/2020 4:43:47 AM
|
6/1/2022 7:29:54 AM
|
|
save$
|
|
2
|
|
4
|
|
balance-enquired
|
|
|
|
|
Send to QRC
|
Send the query to Query Resolution Center for further investigations
|
|
|
mdi-arrow-decision-outline
|
primary
|
5/26/2020 4:43:47 AM
|
5/27/2022 2:22:15 PM
|
|
showReferToQrcDialog$,save$
|
|
2
|
|
23
|
|
send-to-qrc
|
|
|
|
|
Followup Later
|
Schedule a followup on a specific time
|
|
|
mdi-calendar-clock
|
info
|
5/26/2020 4:43:47 AM
|
5/27/2022 2:20:03 PM
|
|
save$
|
|
2
|
|
|
|
followup-later
|
|
|
|
|
Void
|
Close & mark query as discarded
|
|
|
mdi-close
|
negative
|
5/26/2020 4:43:47 AM
|
9/27/2022 11:30:59 AM
|
|
save$
|
|
1
|
|
|
|
void
|
|
|
|
|
Incident Resolved
|
Incident was successfully resolved
|
|
|
mdi-checkbox-marked-circle-outline
|
positive
|
5/26/2020 4:43:47 AM
|
5/27/2022 2:21:06 PM
|
|
save$
|
|
2
|
|
|
|
incident-resolved
|
|
|
|
|
Call Back Later
|
Schedule a call back...
|
|
|
mdi-phone-outgoing
|
warning
|
5/26/2020 4:43:47 AM
|
6/1/2022 7:47:17 AM
|
|
save$
|
|
2
|
|
|
|
call-back-later
|
|
|
|
|
Call Technician
|
Call technician after this and close incident
|
|
|
mdi-comment-check
|
positive
|
5/26/2020 4:43:45 AM
|
5/27/2022 12:34:44 PM
|
|
save$
|
|
2
|
|
|
|
call-technician
|
|
|
|