Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1155000 | 47420 | 5/18/2023 8:29:16 AM | 5/18/2023 8:29:32 AM | IVR call: statement | Received call for statement for account 10443392 sent message: 42167 | 8 | 2 | 33196 | 79 | ||||||||||||||||||||||||||||||||
| 1154999 | 47419 | 5/18/2023 8:28:48 AM | 5/18/2023 8:29:02 AM | IVR call: statement | Received call for statement for account 10272849 sent message: 42166 | 8 | 2 | 16566 | 79 | ||||||||||||||||||||||||||||||||
| 1154996 | 47418 | 5/18/2023 8:22:46 AM | 5/18/2023 8:22:47 AM | IVR call: balance | Received call for balance for account 10098928 undefined | 7 | 2 | 10420 | 78 | ||||||||||||||||||||||||||||||||
| 1154991 | 47417 | 5/18/2023 8:20:04 AM | 5/18/2023 8:20:06 AM | IVR call: balance | Received call for balance for account 10284332 undefined | 7 | 2 | 6966 | 78 | ||||||||||||||||||||||||||||||||
| 1154990 | 47416 | 5/18/2023 8:18:55 AM | 5/18/2023 8:18:56 AM | IVR call: balance | Received call for balance for account 10173042 undefined | 7 | 2 | 6968 | 78 | ||||||||||||||||||||||||||||||||
| 11948 | 5/18/2023 8:18:35 AM | 5/18/2023 8:18:39 AM | 10261102 | Interims are being charged for way over 6 months. A reading needs to be taken, 6 month policy applied and interims reversed. | 23 | 3 | 33195 | 15 | 2 | 23 | 1 | 101 | 305 | ||||||||||||||||||||||||||||
| 1154978 | 47415 | 5/18/2023 8:10:08 AM | 5/18/2023 8:10:09 AM | IVR call: balance | Received call for balance for account 10287730 undefined | 7 | 2 | 27439 | 78 | ||||||||||||||||||||||||||||||||
| 1154973 | 47414 | 5/18/2023 8:08:54 AM | 5/18/2023 8:08:56 AM | IVR call: balance | Received call for balance for account 10287732 undefined | 7 | 2 | 27631 | 78 | ||||||||||||||||||||||||||||||||
| 1154948 | 47413 | 5/18/2023 7:56:10 AM | 5/18/2023 7:56:11 AM | IVR call: balance | Received call for balance for account 10291539 undefined | 7 | 2 | 9018 | 78 | ||||||||||||||||||||||||||||||||
| 1154939 | 47412 | 5/18/2023 7:49:26 AM | 5/18/2023 7:49:27 AM | IVR call: balance | Received call for balance for account 10430186 undefined | 7 | 2 | 26494 | 78 | ||||||||||||||||||||||||||||||||
| 1154934 | 47411 | 5/18/2023 7:46:07 AM | 5/18/2023 7:46:08 AM | IVR call: balance | Received call for balance for account 10430186 undefined | 7 | 2 | 26494 | 78 | ||||||||||||||||||||||||||||||||
| 1154930 | 47410 | 5/18/2023 7:44:20 AM | 5/18/2023 7:44:39 AM | IVR call: meter-reading | Received call for meter-reading for account 10366320 Meter reading: [435942] Meter type: [water] | 10 | 2 | 16951 | 81 | ||||||||||||||||||||||||||||||||
| 1154904 | 47409 | 5/18/2023 7:37:10 AM | 5/18/2023 7:37:11 AM | IVR call: balance | Received call for balance for account 10389764 undefined | 7 | 2 | 3872 | 78 | ||||||||||||||||||||||||||||||||
| 1154901 | 47408 | 5/18/2023 7:35:51 AM | 5/18/2023 7:35:52 AM | IVR call: balance | Received call for balance for account 10345628 undefined | 7 | 2 | 5156 | 78 | ||||||||||||||||||||||||||||||||
| 1154888 | 47407 | 5/18/2023 7:29:48 AM | 5/18/2023 7:30:12 AM | IVR call: meter-reading | Received call for meter-reading for account 10381121 Meter reading: [1359343] Meter type: [water] | 10 | 2 | 7077 | 81 | ||||||||||||||||||||||||||||||||
| 1154884 | 47406 | 5/18/2023 7:28:53 AM | 5/18/2023 7:29:11 AM | IVR call: statement | Received call for statement for account 10442965 sent message: 42163 | 8 | 2 | 33194 | 79 | ||||||||||||||||||||||||||||||||
| 1154880 | 47405 | 5/18/2023 7:28:13 AM | 5/18/2023 7:28:14 AM | IVR call:? | Received call for ? for account 10442965 | 33194 | |||||||||||||||||||||||||||||||||||
| 1154878 | 47404 | 5/18/2023 7:28:12 AM | 5/18/2023 7:28:30 AM | IVR call: statement | Received call for statement for account 10420628 sent message: 42162 | 8 | 2 | 27130 | 79 | ||||||||||||||||||||||||||||||||
| 1154877 | 47403 | 5/18/2023 7:26:55 AM | 5/18/2023 7:27:19 AM | IVR call: statement | Received call for statement for account 10442965 sent message: 42161 | 8 | 2 | 33194 | 79 | ||||||||||||||||||||||||||||||||
| 1154873 | 47402 | 5/18/2023 7:25:33 AM | 5/18/2023 7:25:35 AM | IVR call: balance | Received call for balance for account 10420628 undefined | 7 | 2 | 27130 | 78 |