Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1158076 | 47619 | 5/22/2023 11:22:58 AM | 5/22/2023 11:22:59 AM | IVR call: balance | Received call for balance for account 10260554 undefined | 7 | 2 | 20193 | 78 | ||||||||||||||||||||||||||||||||
| 1158069 | 47618 | 5/22/2023 11:19:22 AM | 5/22/2023 11:19:35 AM | IVR call: statement | Received call for statement for account 10052528 sent message: 42289 | 8 | 2 | 4126 | 79 | ||||||||||||||||||||||||||||||||
| 47617 | 5/22/2023 11:15:25 AM | 5/31/2023 12:41:47 PM | six months policy | please apply six months policy.<div><br></div><div>QRC RESPONSE: SIX MONTHS POLICY ADJUSTMENT DONE<br><div><br><div><br></div></div></div><br/><b>Journal Number</b>: [729471] | 24 | 3 | 33262 | 112 | 15 | 2 | 23 | 1 | 101 | 146826 | 203 | 15 | |||||||||||||||||||||||||
| 1158053 | 47616 | 5/22/2023 11:13:28 AM | 5/22/2023 11:13:48 AM | IVR call: statement | Received call for statement for account 10307642 sent message: 42286 | 8 | 2 | 5668 | 79 | ||||||||||||||||||||||||||||||||
| 1158050 | 47615 | 5/22/2023 11:11:00 AM | 5/22/2023 11:11:01 AM | IVR call: balance | Received call for balance for account 10037598 undefined | 7 | 2 | 7213 | 78 | ||||||||||||||||||||||||||||||||
| 1158047 | 47614 | 5/22/2023 11:05:02 AM | 5/22/2023 11:05:03 AM | IVR call: balance | Received call for balance for account 10160416 undefined | 7 | 2 | 3933 | 78 | ||||||||||||||||||||||||||||||||
| 1158045 | 47613 | 5/22/2023 11:00:21 AM | 5/22/2023 11:00:39 AM | IVR call: statement | Received call for statement for account 10307642 sent message: 42285 | 8 | 2 | 5668 | 79 | ||||||||||||||||||||||||||||||||
| 1158036 | 47612 | 5/22/2023 10:56:12 AM | 5/22/2023 10:56:30 AM | IVR call: statement | Received call for statement for account 10444358 sent message: 42284 | 8 | 2 | 33261 | 79 | ||||||||||||||||||||||||||||||||
| 1158035 | 47611 | 5/22/2023 10:54:09 AM | 5/22/2023 10:54:11 AM | IVR call: balance | Received call for balance for account 10393556 undefined | 7 | 2 | 23390 | 78 | ||||||||||||||||||||||||||||||||
| 1158026 | 47610 | 5/22/2023 10:50:03 AM | 5/22/2023 10:50:05 AM | IVR call: balance | Received call for balance for account 10418820 undefined | 7 | 2 | 7448 | 78 | ||||||||||||||||||||||||||||||||
| 1158006 | 47608 | 5/22/2023 10:25:05 AM | 5/22/2023 10:25:06 AM | IVR call: balance | Received call for balance for account 10427765 undefined | 7 | 2 | 7988 | 78 | ||||||||||||||||||||||||||||||||
| 47607 | 5/22/2023 10:18:59 AM | 5/22/2023 10:20:17 AM | WATER QUERY | Consumers water meter seems to have been closed on the system and a new meter has been installed but on the ground consumer is still using the meter that seems to have been closed<div><br></div><div>he has been charged a huge consumption on an incorrect meter</div><div><br></div><div>actual meter and reading taken 22/05/2023 is attached</div> | 6 | 3 | 33259 | 167 | 17 | 2 | 23 | 1 | 112 | 893 | 893 | ||||||||||||||||||||||||||
| 1157969 | 47606 | 5/22/2023 10:14:07 AM | 5/22/2023 10:14:08 AM | IVR call: balance | Received call for balance for account 10024426 undefined | 7 | 2 | 31675 | 78 | ||||||||||||||||||||||||||||||||
| 1157968 | 47605 | 5/22/2023 10:13:12 AM | 5/22/2023 10:13:13 AM | IVR call: balance | Received call for balance for account 10024426 undefined | 7 | 2 | 31675 | 78 | ||||||||||||||||||||||||||||||||
| 1157967 | 47604 | 5/22/2023 10:12:28 AM | 5/22/2023 10:12:29 AM | IVR call: balance | Received call for balance for account 10024426 undefined | 7 | 2 | 31675 | 78 | ||||||||||||||||||||||||||||||||
| 47603 | 5/22/2023 10:03:07 AM | 5/22/2023 10:03:10 AM | 6mths policy -water | request for a 6mths for the billing of 168kl over a period of 356day( April 2023 ) | 6 | 3 | 33258 | 115 | 15 | 4 | 23 | 1 | 101 | 200 | |||||||||||||||||||||||||||
| 47602 | 5/22/2023 9:59:57 AM | 5/22/2023 9:59:59 AM | water | transfer water meter from previous owner to current owner | 6 | 3 | 33256 | 110 | 4 | 2 | 23 | 1 | 113 | 205 | |||||||||||||||||||||||||||
| 1157954 | 47601 | 5/22/2023 9:57:26 AM | 5/22/2023 9:57:42 AM | IVR call: statement | Received call for statement for account 10440134 sent message: 42276 | 8 | 2 | 29010 | 79 | ||||||||||||||||||||||||||||||||
| 1157951 | 47600 | 5/22/2023 9:54:37 AM | 5/22/2023 9:54:53 AM | IVR call: statement | Received call for statement for account 10440134 sent message: 42275 | 8 | 2 | 29010 | 79 | ||||||||||||||||||||||||||||||||
| 1157952 | 47599 | 5/22/2023 9:54:28 AM | 5/22/2023 9:54:45 AM | IVR call: meter-reading | Received call for meter-reading for account 10022221 Meter reading: [241] Meter type: [water] | 10 | 2 | 5892 | 81 |