Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1158325 | 47656 | 5/22/2023 3:12:36 PM | 5/22/2023 3:12:37 PM | IVR call: balance | Received call for balance for account 10442198 undefined | 7 | 2 | 31549 | 78 | ||||||||||||||||||||||||||||||||
| 47487 | 5/22/2023 2:49:28 PM | 5/22/2023 2:49:31 PM | Incorrect reading billed | I have been charged interim readings since moving into new property. Kindly find attached updated water reading as at 22 may 2023. | 23 | 3 | 33225 | 17 | 2 | 23 | 1 | 111 | 3395 | ||||||||||||||||||||||||||||
| 47655 | 5/22/2023 2:34:41 PM | 5/22/2023 2:34:43 PM | Water / Account Query | I had a water query in 2017 which was discovered by a plumber. I reported and submitted the necessary paperwork at KWT civic centre, however it was never attended to. I ask the 6 month policy be applied. | 23 | 3 | 33272 | 15 | 3 | 23 | 1 | 101 | 3402 | ||||||||||||||||||||||||||||
| 1158293 | 47654 | 5/22/2023 2:29:39 PM | 5/22/2023 2:29:40 PM | IVR call: balance | Received call for balance for account 10345843 undefined | 7 | 2 | 15912 | 78 | ||||||||||||||||||||||||||||||||
| 1158292 | 47653 | 5/22/2023 2:28:29 PM | 5/22/2023 2:28:30 PM | IVR call: balance | Received call for balance for account 10345843 undefined | 7 | 2 | 15912 | 78 | ||||||||||||||||||||||||||||||||
| 1158275 | 47652 | 5/22/2023 2:07:35 PM | 5/22/2023 2:07:51 PM | IVR call: statement | Received call for statement for account 10282047 sent message: 42303 | 8 | 2 | 13756 | 79 | ||||||||||||||||||||||||||||||||
| 1158274 | 47651 | 5/22/2023 2:05:54 PM | 5/22/2023 2:06:11 PM | IVR call: statement | Received call for statement for account 10256739 sent message: 42302 | 8 | 2 | 13754 | 79 | ||||||||||||||||||||||||||||||||
| 1158273 | 47650 | 5/22/2023 2:03:19 PM | 5/22/2023 2:03:20 PM | IVR call: balance | Received call for balance for account 10044594 undefined | 7 | 2 | 19781 | 78 | ||||||||||||||||||||||||||||||||
| 47649 | 5/22/2023 2:03:06 PM | 5/22/2023 2:03:09 PM | late termination | please transfer services to the owners account no.10174375 | 6 | 3 | 33273 | 114 | 5 | 2 | 23 | 6 | 76 | 201 | |||||||||||||||||||||||||||
| 47645 | 5/22/2023 1:53:35 PM | 5/22/2023 1:53:37 PM | Water query | High water bill in April 2023. | 5 | 2 | 33271 | 34 | 77 | 34 | |||||||||||||||||||||||||||||||
| 1158264 | 47648 | 5/22/2023 1:52:37 PM | 5/22/2023 1:52:38 PM | IVR call: balance | Received call for balance for account 10028645 undefined | 7 | 2 | 20214 | 78 | ||||||||||||||||||||||||||||||||
| 1158236 | 47647 | 5/22/2023 1:38:24 PM | 5/22/2023 1:38:25 PM | IVR call: balance | Received call for balance for account 10263636 undefined | 7 | 2 | 20680 | 78 | ||||||||||||||||||||||||||||||||
| 1158232 | 47646 | 5/22/2023 1:32:40 PM | 5/22/2023 1:32:41 PM | IVR call: balance | Received call for balance for account 10435205 undefined | 7 | 2 | 12736 | 78 | ||||||||||||||||||||||||||||||||
| 1158224 | 47645 | 5/22/2023 1:25:04 PM | 5/22/2023 1:25:19 PM | IVR call: meter-reading | Received call for meter-reading for account 10442958 Meter reading: [1022] Meter type: [water] | 10 | 2 | 33271 | 81 | ||||||||||||||||||||||||||||||||
| 1158222 | 47644 | 5/22/2023 1:23:53 PM | 5/22/2023 1:24:18 PM | IVR call: meter-reading | Received call for meter-reading for account 10442958 Meter reading: [10] Meter type: [water] | 10 | 2 | 33271 | 81 | ||||||||||||||||||||||||||||||||
| 1158219 | 47643 | 5/22/2023 1:13:34 PM | 5/22/2023 1:13:35 PM | IVR call: balance | Received call for balance for account 10392729 undefined | 7 | 2 | 33270 | 78 | ||||||||||||||||||||||||||||||||
| 47640 | 5/22/2023 1:10:22 PM | 5/22/2023 1:10:23 PM | WATER QUERY | The school is disputing the March 2023 water billing of R 172 668.91, kindly assist. | 6 | 3 | 33269 | 120 | 15 | 4 | 23 | 1 | 101 | 218 | |||||||||||||||||||||||||||
| 1158215 | 47642 | 5/22/2023 1:10:13 PM | 5/22/2023 1:10:14 PM | IVR call: balance | Received call for balance for account 10150911 undefined | 7 | 2 | 13025 | 78 | ||||||||||||||||||||||||||||||||
| 1158213 | 47641 | 5/22/2023 1:09:24 PM | 5/22/2023 1:09:25 PM | IVR call:? | Received call for ? for account 10150911 | 13025 | |||||||||||||||||||||||||||||||||||
| 1158210 | 47639 | 5/22/2023 1:08:36 PM | 5/22/2023 1:08:37 PM | IVR call: balance | Received call for balance for account 10150911 undefined | 7 | 2 | 13025 | 78 |