Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
17869 1/4/2023 9:26:44 AM 1/4/2023 9:30:31 AM PAss 6 months policy Please pass the 6 months policy account has also a pending query. The last reading on the account was taken on the 02/06/2022. Current reading submitted 6 3 17333 146 15 2 23 1 101 887 887
1011937 1/4/2023 9:25:34 AM 1/4/2023 9:25:35 AM IVR call:? Received call for ? for account undefined
1011935 1/4/2023 9:25:09 AM 1/4/2023 9:25:10 AM IVR call:? Received call for ? for account undefined
1011933 1/4/2023 9:24:13 AM 1/4/2023 9:24:13 AM IVR call:? Received call for ? for account undefined
1011932 1/4/2023 9:23:56 AM 1/4/2023 9:23:57 AM IVR call:? Received call for ? for account undefined
1011928 1/4/2023 9:22:27 AM 1/4/2023 9:22:28 AM IVR call:? Received call for ? for account undefined
38506 1/4/2023 9:21:33 AM 1/4/2023 9:21:34 AM Electricity Good day<div><br></div><div>I’m kindly following up on my query about the basic electricity charge.&nbsp;</div><div><br></div><div>We are being charge for basic electricity. BCMM installed a prepaid electricity meter in last year September 2021, I attach the receipt of the prepaid electricity. You can confirm with Didi or Unathi, 0437059657 or Mpho on her cell number 066 204 0667</div><div><br></div><div>Please credit the basic electricity charge from October 2021 to current.</div> 23 3 30336 14 5 2 23 2 103 14
38505 1/4/2023 9:19:52 AM 2/12/2023 6:50:26 AM WATER SUBMITTED PLUMBERS LETTER FOR A FIXED LEAK<div>QRC Response :DATE 12/02/2023</div><div>No readings taken after the fixed leak ,Email sent to for check readings to get the average then apply leak credit.</div> 30 3 30335 114 17 2 23 1 96 201 12
1011922 1/4/2023 9:19:00 AM 1/4/2023 9:19:00 AM IVR call:? Received call for ? for account undefined
38504 1/4/2023 9:15:31 AM 2/12/2023 6:35:14 AM WATER CONSUMER HAS BEEN TAKEN READINGS FROM ADIFFERENT METER NO PICTURE PROVIDED ON THE 04/01/2023.<div>QRC Response :DATE 12/02/2023</div><div>Email sent to Billing to close the old meter and add the new meter&nbsp;</div> 30 3 30334 114 17 2 23 1 112 201 12
1011913 1/4/2023 9:15:20 AM 1/4/2023 9:15:21 AM IVR call:? Received call for ? for account undefined
1011911 1/4/2023 9:13:59 AM 1/4/2023 9:14:00 AM IVR call:? Received call for ? for account undefined
1011910 1/4/2023 9:13:16 AM 1/4/2023 9:13:19 AM IVR call:? Received call for ? for account undefined
1011909 1/4/2023 9:13:13 AM 1/4/2023 9:13:14 AM IVR call:? Received call for ? for account undefined
1011907 1/4/2023 9:12:36 AM 1/4/2023 9:12:36 AM IVR call:? Received call for ? for account undefined
1011902 1/4/2023 9:11:46 AM 1/4/2023 9:11:47 AM IVR call:? Received call for ? for account undefined
1011901 1/4/2023 9:11:37 AM 1/4/2023 9:11:37 AM IVR call:? Received call for ? for account undefined
1011898 1/4/2023 9:10:59 AM 1/4/2023 9:11:00 AM IVR call:? Received call for ? for account undefined
1011894 1/4/2023 9:10:05 AM 1/4/2023 9:10:05 AM IVR call:? Received call for ? for account undefined
1011895 1/4/2023 9:09:51 AM 1/4/2023 9:09:52 AM IVR call:? Received call for ? for account undefined