Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1159114 | 47729 | 5/23/2023 11:51:03 AM | 5/23/2023 11:51:04 AM | IVR call: balance | Received call for balance for account 10180255 undefined | 7 | 2 | 32528 | 78 | ||||||||||||||||||||||||||||||||
| 1159113 | 47728 | 5/23/2023 11:49:51 AM | 5/23/2023 11:49:52 AM | IVR call: balance | Received call for balance for account 10180255 undefined | 7 | 2 | 32528 | 78 | ||||||||||||||||||||||||||||||||
| 1159098 | 47727 | 5/23/2023 11:43:26 AM | 5/23/2023 11:43:27 AM | IVR call: balance | Received call for balance for account 10261956 undefined | 7 | 2 | 6859 | 78 | ||||||||||||||||||||||||||||||||
| 1159095 | 47726 | 5/23/2023 11:42:30 AM | 5/23/2023 11:42:54 AM | IVR call: meter-reading | Received call for meter-reading for account 10387142 Meter reading: [06432272] Meter type: [water] | 10 | 2 | 19751 | 81 | ||||||||||||||||||||||||||||||||
| 1159094 | 47725 | 5/23/2023 11:37:21 AM | 5/23/2023 11:37:22 AM | IVR call: balance | Received call for balance for account 20314857 undefined | 7 | 2 | 24055 | 78 | ||||||||||||||||||||||||||||||||
| 1159090 | 47724 | 5/23/2023 11:28:25 AM | 5/23/2023 11:28:26 AM | IVR call: balance | Received call for balance for account 10186437 undefined | 7 | 2 | 9220 | 78 | ||||||||||||||||||||||||||||||||
| 47723 | 5/23/2023 11:23:09 AM | 5/23/2023 11:23:12 AM | back charge on r/f for March 2023.. | back charge on r/f for March 2023. | 6 | 3 | 33293 | 21 | 5 | 2 | 23 | 4 | 50 | 21 | |||||||||||||||||||||||||||
| 1159052 | 47722 | 5/23/2023 11:06:40 AM | 5/23/2023 11:06:55 AM | IVR call: meter-reading | Received call for meter-reading for account 10399174 Meter reading: [1932] Meter type: [water] | 10 | 2 | 16479 | 81 | ||||||||||||||||||||||||||||||||
| 1159051 | 47721 | 5/23/2023 11:05:53 AM | 5/23/2023 11:05:54 AM | IVR call: balance | Received call for balance for account 10439121 undefined | 7 | 2 | 31785 | 78 | ||||||||||||||||||||||||||||||||
| 1159049 | 47720 | 5/23/2023 11:03:05 AM | 5/23/2023 11:03:24 AM | IVR call: statement | Received call for statement for account 10359799 sent message: 42370 | 8 | 2 | 7535 | 79 | ||||||||||||||||||||||||||||||||
| 1159046 | 47719 | 5/23/2023 10:59:42 AM | 5/23/2023 10:59:43 AM | IVR call: balance | Received call for balance for account 10283198 undefined | 7 | 2 | 21421 | 78 | ||||||||||||||||||||||||||||||||
| 1159044 | 47718 | 5/23/2023 10:58:38 AM | 5/23/2023 10:58:39 AM | IVR call: balance | Received call for balance for account 10283198 undefined | 7 | 2 | 21421 | 78 | ||||||||||||||||||||||||||||||||
| 18503 | 5/23/2023 10:58:00 AM | 5/23/2023 10:58:02 AM | Apply 6 month rule | Water read on 14-03-2023 for 2 years back. Works out to R 163.18 p/kl.!!!! Please apply 6 month rule. | 23 | 3 | 18009 | 15 | 2 | 23 | 1 | 101 | 1200 | ||||||||||||||||||||||||||||
| 1159037 | 47717 | 5/23/2023 10:55:03 AM | 5/23/2023 10:55:17 AM | IVR call: statement | Received call for statement for account 10440354 sent message: 42367 | 8 | 2 | 28305 | 79 | ||||||||||||||||||||||||||||||||
| 1159031 | 47716 | 5/23/2023 10:53:46 AM | 5/23/2023 10:53:47 AM | IVR call: balance | Received call for balance for account 10440354 undefined | 7 | 2 | 28305 | 78 | ||||||||||||||||||||||||||||||||
| 1159020 | 47715 | 5/23/2023 10:43:49 AM | 5/23/2023 10:43:50 AM | IVR call: balance | Received call for balance for account 10225081 undefined | 7 | 2 | 17425 | 78 | ||||||||||||||||||||||||||||||||
| 1159019 | 47714 | 5/23/2023 10:42:48 AM | 5/23/2023 10:42:49 AM | IVR call: balance | Received call for balance for account 10225081 undefined | 7 | 2 | 17425 | 78 | ||||||||||||||||||||||||||||||||
| 1159016 | 47712 | 5/23/2023 10:41:41 AM | 5/23/2023 10:41:43 AM | IVR call: balance | Received call for balance for account 10225081 undefined | 7 | 2 | 17425 | 78 | ||||||||||||||||||||||||||||||||
| 47711 | 5/23/2023 10:39:11 AM | 5/23/2023 10:39:14 AM | water | leaking meter reported to w/w ref 831835 | 6 | 3 | 33291 | 112 | 17 | 2 | 23 | 1 | 96 | 203 | |||||||||||||||||||||||||||
| 43063 | 5/23/2023 10:25:39 AM | 5/23/2023 10:25:43 AM | 6 Month Policy | Loxford #CVJK1524 Please apply the 6month policy to this meter. | 23 | 3 | 28431 | 15 | 2 | 23 | 1 | 101 | 3261 |