Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1017495 | 1/9/2023 9:19:39 AM | 1/9/2023 9:19:39 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1017492 | 1/9/2023 9:18:45 AM | 1/9/2023 9:18:45 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1017487 | 1/9/2023 9:18:35 AM | 1/9/2023 9:18:36 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1017485 | 1/9/2023 9:18:05 AM | 1/9/2023 9:18:05 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1017482 | 1/9/2023 9:17:52 AM | 1/9/2023 9:17:52 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1017483 | 1/9/2023 9:17:50 AM | 1/9/2023 9:17:50 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1017476 | 1/9/2023 9:14:12 AM | 1/9/2023 9:14:12 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1017474 | 1/9/2023 9:11:32 AM | 1/9/2023 9:11:33 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1017471 | 1/9/2023 9:10:42 AM | 1/9/2023 9:10:43 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1017466 | 1/9/2023 9:09:07 AM | 1/9/2023 9:09:08 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1017457 | 1/9/2023 9:01:28 AM | 1/9/2023 9:01:28 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1017454 | 1/9/2023 9:00:48 AM | 1/9/2023 9:00:49 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1017453 | 1/9/2023 9:00:11 AM | 1/9/2023 9:00:11 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1017451 | 1/9/2023 8:59:16 AM | 1/9/2023 8:59:16 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1017447 | 1/9/2023 8:58:30 AM | 1/9/2023 8:58:31 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1017446 | 1/9/2023 8:58:20 AM | 1/9/2023 8:58:21 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 38556 | 1/9/2023 8:57:58 AM | 2/11/2023 8:08:54 AM | electricity | please reverse basic electricity charge consumer is using prepaid<div><br></div><div>QRC RESPONSE: Sent email to prepaid section to update prepaid records as consumer is being charged basic electricity charges.</div><div>In addition an email sent to Lusanda Mbenga to remove charges for 202212/202301 basic elec charges.</div><div><br></div> | 23 | 3 | 30389 | 110 | 5 | 2 | 1 | 2 | 103 | 142506 | 205 | 10 | |||||||||||||||||||||||||
| 1017436 | 1/9/2023 8:53:48 AM | 1/9/2023 8:53:49 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1017431 | 1/9/2023 8:52:57 AM | 1/9/2023 8:52:57 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1017425 | 1/9/2023 8:51:28 AM | 1/9/2023 8:51:29 AM | IVR call:? | Received call for ? for account undefined |