Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1160164 | 47812 | 5/24/2023 10:03:54 AM | 5/24/2023 10:03:58 AM | IVR call: balance | Received call for balance for account 10037526 undefined | 7 | 2 | 10594 | 78 | ||||||||||||||||||||||||||||||||
| 1160155 | 47811 | 5/24/2023 10:02:17 AM | 5/24/2023 10:02:18 AM | IVR call: balance | Received call for balance for account 10037526 undefined | 7 | 2 | 10594 | 78 | ||||||||||||||||||||||||||||||||
| 1160154 | 47810 | 5/24/2023 10:02:02 AM | 5/24/2023 10:02:20 AM | IVR call: statement | Received call for statement for account 10005876 sent message: 42531 | 8 | 2 | 26733 | 79 | ||||||||||||||||||||||||||||||||
| 47809 | 5/24/2023 10:00:56 AM | 5/24/2023 10:00:59 AM | pre paid electricity but getting billed conventional | pre paid electricity buy getting charged convential | 6 | 3 | 33331 | 21 | 5 | 3 | 23 | 2 | 103 | 21 | |||||||||||||||||||||||||||
| 1160152 | 47808 | 5/24/2023 9:58:51 AM | 5/24/2023 9:59:06 AM | IVR call: statement | Received call for statement for account 10443613 sent message: 42528 | 8 | 2 | 32450 | 79 | ||||||||||||||||||||||||||||||||
| 1160143 | 47807 | 5/24/2023 9:53:18 AM | 5/24/2023 9:53:19 AM | IVR call: balance | Received call for balance for account 10245148 undefined | 7 | 2 | 33330 | 78 | ||||||||||||||||||||||||||||||||
| 1160142 | 47806 | 5/24/2023 9:53:13 AM | 5/24/2023 9:53:37 AM | IVR call: statement | Received call for statement for account 10037969 sent message: 42527 | 8 | 2 | 30685 | 79 | ||||||||||||||||||||||||||||||||
| 47805 | 5/24/2023 9:46:04 AM | 5/24/2023 9:46:08 AM | WATER | PLEASE APPLY SIX MOTHS POLICY FOR THE PERIOD 20220326.<div><br></div> | 6 | 3 | 33329 | 114 | 15 | 2 | 23 | 1 | 101 | 201 | |||||||||||||||||||||||||||
| 1160128 | 47804 | 5/24/2023 9:40:48 AM | 5/24/2023 9:40:49 AM | IVR call: balance | Received call for balance for account 10394918 undefined | 7 | 2 | 15993 | 78 | ||||||||||||||||||||||||||||||||
| 1160120 | 47803 | 5/24/2023 9:39:00 AM | 5/24/2023 9:39:01 AM | IVR call: balance | Received call for balance for account 10007548 undefined | 7 | 2 | 7442 | 78 | ||||||||||||||||||||||||||||||||
| 1160100 | 47802 | 5/24/2023 9:31:13 AM | 5/24/2023 9:31:39 AM | IVR call: meter-reading | Received call for meter-reading for account 10403467 Meter reading: [1942140] Meter type: [water] | 10 | 2 | 30435 | 81 | ||||||||||||||||||||||||||||||||
| 1160098 | 47801 | 5/24/2023 9:30:41 AM | 5/24/2023 9:30:59 AM | IVR call: statement | Received call for statement for account 10288438 sent message: 42523 | 8 | 2 | 27699 | 79 | ||||||||||||||||||||||||||||||||
| 1160090 | 47800 | 5/24/2023 9:29:19 AM | 5/24/2023 9:29:20 AM | IVR call: balance | Received call for balance for account 10288438 undefined | 7 | 2 | 27699 | 78 | ||||||||||||||||||||||||||||||||
| 1160081 | 47799 | 5/24/2023 9:23:52 AM | 5/24/2023 9:23:54 AM | IVR call: balance | Received call for balance for account 10021937 undefined | 7 | 2 | 28446 | 78 | ||||||||||||||||||||||||||||||||
| 1160055 | 47798 | 5/24/2023 9:15:05 AM | 5/24/2023 9:15:06 AM | IVR call:? | Received call for ? for account 10338863 | 33328 | |||||||||||||||||||||||||||||||||||
| 1160034 | 47797 | 5/24/2023 9:02:38 AM | 5/24/2023 9:02:39 AM | IVR call: balance | Received call for balance for account 10418820 undefined | 7 | 2 | 7448 | 78 | ||||||||||||||||||||||||||||||||
| 47796 | 5/24/2023 9:02:02 AM | 5/24/2023 9:02:05 AM | water | plumber's letter submitted | 6 | 3 | 33327 | 112 | 17 | 2 | 23 | 1 | 96 | 203 | |||||||||||||||||||||||||||
| 1160026 | 47795 | 5/24/2023 8:56:26 AM | 5/24/2023 8:56:27 AM | IVR call: balance | Received call for balance for account 10345628 undefined | 7 | 2 | 5156 | 78 | ||||||||||||||||||||||||||||||||
| 1160025 | 47794 | 5/24/2023 8:56:20 AM | 5/24/2023 8:56:21 AM | IVR call: balance | Received call for balance for account 10038320 undefined | 7 | 2 | 7167 | 78 | ||||||||||||||||||||||||||||||||
| 1160019 | 47793 | 5/24/2023 8:51:55 AM | 5/24/2023 8:51:56 AM | IVR call: balance | Received call for balance for account 10027058 undefined | 7 | 2 | 5963 | 78 |