Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1160347 | 47852 | 5/24/2023 11:29:32 AM | 5/24/2023 11:29:33 AM | IVR call: balance | Received call for balance for account 10291664 undefined | 7 | 2 | 33337 | 78 | ||||||||||||||||||||||||||||||||
| 1160346 | 47851 | 5/24/2023 11:28:27 AM | 5/24/2023 11:28:28 AM | IVR call: balance | Received call for balance for account 10291664 undefined | 7 | 2 | 33337 | 78 | ||||||||||||||||||||||||||||||||
| 1160344 | 47850 | 5/24/2023 11:28:09 AM | 5/24/2023 11:28:18 AM | IVR call: meter-reading | Received call for meter-reading for account 10279942 Meter reading: [253] Meter type: [water] | 10 | 2 | 17345 | 81 | ||||||||||||||||||||||||||||||||
| 1160331 | 47849 | 5/24/2023 11:20:36 AM | 5/24/2023 11:20:37 AM | IVR call: balance | Received call for balance for account 20032549 undefined | 7 | 2 | 23625 | 78 | ||||||||||||||||||||||||||||||||
| 1160311 | 47848 | 5/24/2023 11:12:48 AM | 5/24/2023 11:13:03 AM | IVR call: statement | Received call for statement for account 20348662 sent message: 42549 | 8 | 2 | 4183 | 79 | ||||||||||||||||||||||||||||||||
| 1160312 | 47847 | 5/24/2023 11:12:43 AM | 5/24/2023 11:12:46 AM | IVR call: balance | Received call for balance for account 10018828 undefined | 7 | 2 | 7550 | 78 | ||||||||||||||||||||||||||||||||
| 47846 | 5/24/2023 11:10:20 AM | 5/24/2023 11:10:22 AM | change in tariff | Spread consumption with change of tarrif adjustment done<br/><b>Journal Number</b>: [915005] | 24 | 3 | 33336 | 17 | 15 | 2 | 23 | 1 | 50 | 17 | |||||||||||||||||||||||||||
| 47843 | 5/24/2023 11:09:28 AM | 5/24/2023 11:09:31 AM | VAMRED ADJUSTMENT | Good day, I trust you are well. I am writing to enquire about a VAMRED ADJUSTMENT amount on my latest BCM Invoice. The amount is for R17462.40. I wish to enquire as to how this amount was determined. Please provide back-dated invoices to show the combined total of R17462.40. Thank you. Regards, Rishaad Motala 0786269869 | 23 | 3 | 33334 | 5 | 2 | 23 | 8 | 118 | 3410 | ||||||||||||||||||||||||||||
| 47844 | 5/24/2023 11:07:40 AM | 5/24/2023 11:07:43 AM | property sold 2020..new acc no 10426431..water still reflecting on old account. | Property sold 2020...new acc no 10426431..water still reflecting on old account no. | 6 | 3 | 33335 | 21 | 5 | 2 | 23 | 6 | 122 | 21 | |||||||||||||||||||||||||||
| 1160302 | 47845 | 5/24/2023 11:07:02 AM | 5/24/2023 11:07:04 AM | IVR call: balance | Received call for balance for account 10357257 undefined | 7 | 2 | 10470 | 78 | ||||||||||||||||||||||||||||||||
| 1160285 | 47842 | 5/24/2023 10:59:52 AM | 5/24/2023 11:00:03 AM | IVR call: statement | Received call for statement for account 10331806 sent message: 42541 | 8 | 2 | 10478 | 79 | ||||||||||||||||||||||||||||||||
| 1160268 | 47841 | 5/24/2023 10:49:36 AM | 5/24/2023 10:49:55 AM | IVR call: statement | Received call for statement for account 10373877 sent message: 42540 | 8 | 2 | 32584 | 79 | ||||||||||||||||||||||||||||||||
| 1160267 | 47840 | 5/24/2023 10:48:46 AM | 5/24/2023 10:48:47 AM | IVR call: balance | Received call for balance for account 10373877 undefined | 7 | 2 | 32584 | 78 | ||||||||||||||||||||||||||||||||
| 1160266 | 47839 | 5/24/2023 10:47:32 AM | 5/24/2023 10:47:33 AM | IVR call: balance | Received call for balance for account 10373877 undefined | 7 | 2 | 32584 | 78 | ||||||||||||||||||||||||||||||||
| 1160261 | 47838 | 5/24/2023 10:44:41 AM | 5/24/2023 10:44:48 AM | IVR call: meter-reading | Received call for meter-reading for account 10184526 Meter reading: [203] Meter type: [water] | 10 | 2 | 17344 | 81 | ||||||||||||||||||||||||||||||||
| 1160256 | 47837 | 5/24/2023 10:43:49 AM | 5/24/2023 10:44:00 AM | IVR call: meter-reading | Received call for meter-reading for account 10177800 Meter reading: [2186] Meter type: [water] | 10 | 2 | 17351 | 81 | ||||||||||||||||||||||||||||||||
| 1160252 | 47836 | 5/24/2023 10:42:41 AM | 5/24/2023 10:42:50 AM | IVR call: meter-reading | Received call for meter-reading for account 10174951 Meter reading: [3011] Meter type: [water] | 10 | 2 | 17343 | 81 | ||||||||||||||||||||||||||||||||
| 1160251 | 47835 | 5/24/2023 10:41:46 AM | 5/24/2023 10:41:54 AM | IVR call: meter-reading | Received call for meter-reading for account 10162069 Meter reading: [127] Meter type: [water] | 10 | 2 | 17342 | 81 | ||||||||||||||||||||||||||||||||
| 1160250 | 47834 | 5/24/2023 10:40:48 AM | 5/24/2023 10:41:00 AM | IVR call: meter-reading | Received call for meter-reading for account 10177789 Meter reading: [244] Meter type: [water] | 10 | 2 | 17341 | 81 | ||||||||||||||||||||||||||||||||
| 1160247 | 47833 | 5/24/2023 10:39:52 AM | 5/24/2023 10:40:03 AM | IVR call: meter-reading | Received call for meter-reading for account 10180662 Meter reading: [5555] Meter type: [water] | 10 | 2 | 17340 | 81 |