Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1027234 | 1/19/2023 9:26:05 AM | 1/19/2023 9:26:06 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1027224 | 1/19/2023 9:22:35 AM | 1/19/2023 9:22:35 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 38612 | 1/19/2023 9:19:44 AM | 3/13/2023 12:19:02 PM | Duplicate charge | Hi<div><br></div><div>Please adjust the account as the refuse and fire levy is being duplicated since 2014. Clearance has been requested.</div><div><br></div><div>Kind regards</div><div>Barry<br></div><div><br></div><div>QRC RESPONSE: Query Closed</div><div>Allocated to Sundry Section to reverse the Sept 2019 duplicate credit.</div><div>Account does not reflect duplicate charges from 2014</div> | 27 | 3 | 30445 | 20 | 5 | 2 | 23 | 4 | 119 | 3/13/2023 12:19:02 PM | 144123 | 3 | 20 | 3 | |||||||||||||||||||||||
| 1027209 | 1/19/2023 9:15:35 AM | 1/19/2023 9:15:37 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1027165 | 1/19/2023 9:01:09 AM | 1/19/2023 9:01:10 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1027143 | 1/19/2023 8:57:46 AM | 1/19/2023 8:57:46 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1027138 | 1/19/2023 8:57:12 AM | 1/19/2023 8:57:13 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1027136 | 1/19/2023 8:56:31 AM | 1/19/2023 8:56:31 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1027103 | 1/19/2023 8:50:08 AM | 1/19/2023 8:50:08 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1027078 | 1/19/2023 8:38:48 AM | 1/19/2023 8:38:48 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1027067 | 1/19/2023 8:36:56 AM | 1/19/2023 8:36:57 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1027065 | 1/19/2023 8:35:46 AM | 1/19/2023 8:35:47 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1027046 | 1/19/2023 8:26:58 AM | 1/19/2023 8:26:59 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1027043 | 1/19/2023 8:25:41 AM | 1/19/2023 8:25:42 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1027041 | 1/19/2023 8:25:03 AM | 1/19/2023 8:25:04 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 38611 | 1/19/2023 8:23:49 AM | 2/12/2023 9:26:26 AM | late termination | services to charged as from date of registration and charges after that to be reversed | 23 | 3 | 30444 | 110 | 4 | 2 | 1 | 1 | 113 | 205 | 6 | ||||||||||||||||||||||||||
| 1027019 | 1/19/2023 8:21:49 AM | 1/19/2023 8:21:50 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1027012 | 1/19/2023 8:19:49 AM | 1/19/2023 8:19:50 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 38610 | 1/19/2023 8:16:31 AM | 1/19/2023 8:16:36 AM | WATER QUERY | CONSUMER IS QUERYING HIGH WATER CHARGED 23/12/2022 DSATING BACK TO 2017<div><br></div><div>KINDLY APPLY 6 MONTHS POLICY</div> | 6 | 3 | 30443 | 167 | 15 | 2 | 23 | 1 | 101 | 893 | |||||||||||||||||||||||||||
| 1026997 | 1/19/2023 8:15:16 AM | 1/19/2023 8:15:17 AM | IVR call:? | Received call for ? for account undefined |