Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 38642 | 1/23/2023 7:57:24 AM | 2/12/2023 8:57:30 AM | WATER | WATER NOT CHARGED ON THE ACCOUNT SINCE 202204<div><br></div><div>QRC RESPONSEl: CONSUMER IS BEING CHARGED FOR WATER ON THIS NEW METER.</div><div>SENT EMAIL TO BILLING TO ASSIST WITH THE LAST CONSUMPTION AND READING FOR 2023.01.20</div><div>OLD METER HAS A 6 MONTH POLICY DUE FOR 201911.</div> | 30 | 3 | 30477 | 37 | 4 | 3 | 23 | 1 | 113 | 142546 | 37 | 10 | |||||||||||||||||||||||||
| 28230 | 1/23/2023 7:56:26 AM | 3/14/2023 7:26:02 AM | I am doing a follow up on my municipal account | I am Sisanda Magwaca, the previous owner (Seller) of 21 WATTLE CRESCENT HAVEN HILLS AMALINDA, am doing a follow up on my municipality account if it's closed off, as the new owner was registered on the 12 July 2022, also if you have open a new account for the new registered owner, if so kindly update on rates refund payment due to previous owner (Seller) as per completed BCMM Termination of Service form below as soon as possible <div><b><u>QRC RESPONSE:</u></b></div><div>account finalized, no adjustments due. Query resolved.</div><div><br></div> | 27 | 3 | 27260 | 5 | 2 | 23 | 6 | 122 | 3/14/2023 7:26:01 AM | 6 | 2558 | 6 | |||||||||||||||||||||||||
| 38641 | 1/23/2023 7:51:39 AM | 1/23/2023 7:54:56 AM | WATER QUERY | HIGH WATER CONSUMPTION | 30 | 3 | 30476 | 215 | 3 | 1 | 96 | 1533 | 1533 | ||||||||||||||||||||||||||||
| 1031763 | 1/23/2023 7:49:58 AM | 1/23/2023 7:49:59 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1031762 | 1/23/2023 7:49:28 AM | 1/23/2023 7:49:30 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1031753 | 1/23/2023 7:47:24 AM | 1/23/2023 7:47:24 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1031748 | 1/23/2023 7:46:04 AM | 1/23/2023 7:46:04 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1031745 | 1/23/2023 7:45:28 AM | 1/23/2023 7:45:29 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1031686 | 1/23/2023 7:31:52 AM | 1/23/2023 7:31:53 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1031679 | 1/23/2023 7:30:50 AM | 1/23/2023 7:30:51 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1031663 | 1/23/2023 7:29:15 AM | 1/23/2023 7:29:15 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1031648 | 1/23/2023 7:26:22 AM | 1/23/2023 7:26:23 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1031586 | 1/23/2023 7:19:13 AM | 1/23/2023 7:19:13 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1031563 | 1/23/2023 7:16:56 AM | 1/23/2023 7:16:57 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1031558 | 1/23/2023 7:16:22 AM | 1/23/2023 7:16:22 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1031555 | 1/23/2023 7:15:46 AM | 1/23/2023 7:15:47 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1031551 | 1/23/2023 7:14:45 AM | 1/23/2023 7:14:45 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1031544 | 1/23/2023 7:13:18 AM | 1/23/2023 7:13:19 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 38640 | 1/23/2023 7:09:52 AM | 1/23/2023 7:10:46 AM | Water Query | Plumbers submitted leaking pipes | 23 | 3 | 30475 | 144 | 17 | 3 | 23 | 1 | 96 | 778 | 778 | ||||||||||||||||||||||||||
| 1031525 | 1/23/2023 7:08:18 AM | 1/23/2023 7:08:19 AM | IVR call:? | Received call for ? for account undefined |