Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1160924 | 47910 | 5/25/2023 5:43:13 AM | 5/25/2023 5:43:14 AM | IVR call: balance | Received call for balance for account 10439121 undefined | 7 | 2 | 31785 | 78 | ||||||||||||||||||||||||||||||||
| 1160912 | 47909 | 5/25/2023 5:27:17 AM | 5/25/2023 5:27:18 AM | IVR call: balance | Received call for balance for account 10443545 undefined | 7 | 2 | 33063 | 78 | ||||||||||||||||||||||||||||||||
| 1160902 | 47908 | 5/25/2023 4:43:42 AM | 5/25/2023 4:43:59 AM | IVR call: statement | Received call for statement for account 10072740 sent message: 42574 | 8 | 2 | 5881 | 79 | ||||||||||||||||||||||||||||||||
| 1160892 | 47906 | 5/24/2023 9:22:11 PM | 5/24/2023 9:22:25 PM | IVR call: statement | Received call for statement for account 10350124 sent message: 42572 | 8 | 2 | 5912 | 79 | ||||||||||||||||||||||||||||||||
| 1160891 | 47905 | 5/24/2023 8:43:06 PM | 5/24/2023 8:43:07 PM | IVR call: balance | Received call for balance for account 10345628 undefined | 7 | 2 | 5156 | 78 | ||||||||||||||||||||||||||||||||
| 1160889 | 47904 | 5/24/2023 8:38:07 PM | 5/24/2023 8:38:08 PM | IVR call: balance | Received call for balance for account 10288248 undefined | 7 | 2 | 8498 | 78 | ||||||||||||||||||||||||||||||||
| 1160888 | 47903 | 5/24/2023 8:35:26 PM | 5/24/2023 8:35:41 PM | IVR call: statement | Received call for statement for account 10288248 sent message: 42571 | 8 | 2 | 8498 | 79 | ||||||||||||||||||||||||||||||||
| 23718 | 5/24/2023 6:43:24 PM | 5/24/2023 6:43:27 PM | No response on water bill query after 1year | Incorrect billing on water account in June 2022 | 23 | 3 | 24174 | 17 | 2 | 23 | 1 | 111 | 2127 | ||||||||||||||||||||||||||||
| 1160880 | 47902 | 5/24/2023 6:30:25 PM | 5/24/2023 6:30:26 PM | IVR call: balance | Received call for balance for account 10429502 undefined | 7 | 2 | 5563 | 78 | ||||||||||||||||||||||||||||||||
| 1160879 | 47901 | 5/24/2023 6:29:40 PM | 5/24/2023 6:29:42 PM | IVR call: balance | Received call for balance for account 10429502 undefined | 7 | 2 | 5563 | 78 | ||||||||||||||||||||||||||||||||
| 1160878 | 47900 | 5/24/2023 6:25:53 PM | 5/24/2023 6:25:54 PM | IVR call: balance | Received call for balance for account 10049160 undefined | 7 | 2 | 11345 | 78 | ||||||||||||||||||||||||||||||||
| 1160870 | 47899 | 5/24/2023 5:29:24 PM | 5/24/2023 5:29:25 PM | IVR call: balance | Received call for balance for account 10441834 undefined | 7 | 2 | 31148 | 78 | ||||||||||||||||||||||||||||||||
| 1160864 | 47898 | 5/24/2023 4:50:29 PM | 5/24/2023 4:50:30 PM | IVR call: balance | Received call for balance for account 10024880 undefined | 7 | 2 | 6098 | 78 | ||||||||||||||||||||||||||||||||
| 23926 | 5/24/2023 4:43:08 PM | 5/24/2023 4:43:10 PM | Late Termination Query | Transfer of water meter number from account number 10162640 to account number 10429631 | 5 | 2 | 24644 | 31 | 77 | 31 | |||||||||||||||||||||||||||||||
| 1160846 | 47897 | 5/24/2023 4:07:12 PM | 5/24/2023 4:07:13 PM | IVR call: balance | Received call for balance for account 10027058 undefined | 7 | 2 | 5963 | 78 | ||||||||||||||||||||||||||||||||
| 1160834 | 47896 | 5/24/2023 3:56:10 PM | 5/24/2023 3:56:11 PM | IVR call: balance | Received call for balance for account 10440645 undefined | 7 | 2 | 29848 | 78 | ||||||||||||||||||||||||||||||||
| 1160819 | 47895 | 5/24/2023 3:35:40 PM | 5/24/2023 3:35:41 PM | IVR call: balance | Received call for balance for account 10013100 undefined | 7 | 2 | 4271 | 78 | ||||||||||||||||||||||||||||||||
| 1160804 | 47894 | 5/24/2023 3:22:20 PM | 5/24/2023 3:22:21 PM | IVR call: balance | Received call for balance for account 10442337 undefined | 7 | 2 | 32649 | 78 | ||||||||||||||||||||||||||||||||
| 1160774 | 47893 | 5/24/2023 3:00:33 PM | 5/24/2023 3:00:48 PM | IVR call: statement | Received call for statement for account 10437440 sent message: 42566 | 8 | 2 | 23317 | 79 | ||||||||||||||||||||||||||||||||
| 1160759 | 47892 | 5/24/2023 2:52:03 PM | 5/24/2023 2:52:04 PM | IVR call: balance | Received call for balance for account 10434971 undefined | 7 | 2 | 20887 | 78 |