Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1041290 1/29/2023 12:02:58 PM 1/29/2023 12:02:59 PM IVR call:? Received call for ? for account undefined
1041289 1/29/2023 12:02:31 PM 1/29/2023 12:02:31 PM IVR call:? Received call for ? for account undefined
1041282 1/29/2023 11:49:37 AM 1/29/2023 11:49:38 AM IVR call:? Received call for ? for account undefined
38721 1/29/2023 11:47:24 AM 1/29/2023 11:47:37 AM SEWERAGE QUERY Good morning,<div>With reference to my account number as 1010429717 and bill statement date as 2022/12/23 regarding sewerage tariff that was charged without any usage or connection done to the system since the house is still under construction and only now at roofing stage without any of the sewerage systems laid or connected and do not understand why I should be charged for something that is not in use or connected and request the revised billing for December 2022.</div><div>Thanks.&nbsp;</div><div>Regard</div> 6 3 30556 18 5 2 23 93 50 18 18
1041265 1/29/2023 11:24:00 AM 1/29/2023 11:24:01 AM IVR call:? Received call for ? for account undefined
1041249 1/29/2023 11:10:31 AM 1/29/2023 11:10:32 AM IVR call:? Received call for ? for account undefined
33596 1/29/2023 11:02:27 AM 1/29/2023 11:02:30 AM 2 water meters I have been charged on 2 different meter numbers since March 2022. The correct meter number is: 190929249. Please remove meter number 15062674 and reverse charges on that meter since March 2022. 23 3 23616 17 2 23 1 112 2768
1041235 1/29/2023 10:53:42 AM 1/29/2023 10:53:43 AM IVR call:? Received call for ? for account undefined
1041225 1/29/2023 10:36:34 AM 1/29/2023 10:36:35 AM IVR call:? Received call for ? for account undefined
38720 1/29/2023 10:33:46 AM 1/29/2023 10:37:07 AM WATER QUERY Can you please remove Meter no: CRKD0777 from account 10181021. This is the old meter and the owner would like to know when the new readings will reflect on the account and when old meter will be removed from this account.<div><br></div><div>Leshay August</div> 6 3 30555 18 17 2 23 1 112 18 18
38719 1/29/2023 10:27:08 AM 1/29/2023 10:27:22 AM ELECTRICITY QUERY Good day&nbsp;<div><br></div><div>I have received statement for my account and what I have notice is that I have been billed for services on the vacant Site WHY?</div><div><br></div><div>Electricity on SITE?</div><div>SWERAGE AVAILABILITY ON SITE</div><div><br></div><div>I do understand if I get charged for FIRE LEVY&nbsp;</div><div><br></div><div><br></div><div>&nbsp;</div><div>Nqabakazi Mabongo&nbsp;</div><div>Senior Consultant</div><div>East London</div><div>Tel. 043 721 1160</div><div>Email: nqabakazim@revenueconsulting.co.za</div> 6 3 30554 18 5 2 23 2 50 18 18
38718 1/29/2023 10:18:24 AM 1/29/2023 10:19:54 AM WATER QUERY Good Morning&nbsp;<div><br></div><div>Can you please log a query for account 10006021. There was a leak at unit 12 Westdale, but unfortunately there’s a bulk meter and I’m not quite sure if we can log the query on the Home Owners Account. Plumber report attached.</div><div>Account no: 1006021.</div><div><br></div><div>I’m battling to log my queries on the portal, going forward can I email all queries to Billing?</div> 6 3 30553 18 17 2 23 1 96 18 18
1041218 1/29/2023 10:13:16 AM 1/29/2023 10:13:17 AM IVR call:? Received call for ? for account undefined
38717 1/29/2023 9:58:35 AM 1/29/2023 9:58:43 AM WATER QUERY Good day.<div><br></div><div>&nbsp; &nbsp; Can you please urgently assist with the water account issue? This has been outstanding since 30 March 2022.</div><div><br></div><div>Kind regards</div><div><br></div><div>Deon Oosthuizen</div><div>Cell 069 719 6709</div><div>Email deon.oosthuizen@echealth.gov.za</div> 6 3 30552 18 17 2 23 1 111 18 18
38716 1/29/2023 9:46:55 AM 5/19/2023 8:11:27 AM WATER LEAK QUERY Good afternoon,<div><br></div><div>The above house had a severe water leak, please find attached the report and the date that it was fixed.</div><div><br></div><div>This was reported and the account has been flagged since this has happened.</div><div><br></div><div>Please help to sort the account out as soon as possible, as the amount has been handed over and still block us.</div><div><br></div><div>Hope to hear from you soon.</div><div><br></div><div>Kind regards</div><div>Marx</div><div><br></div><div>Cell: 0833369927</div><div><b><u>QRC RESPONSE:</u></b></div><div>Leak credit adjustment done for 202101-202105, average&nbsp;14kl.</div><div><br></div><br/><b>Journal Number</b>: [550820]<br/><b>Journal Amount</b>: [272185.03] 27 3 30551 18 17 2 23 1 96 5/19/2023 8:11:06 AM 2 18 2
1041200 1/29/2023 9:37:28 AM 1/29/2023 9:37:29 AM IVR call:? Received call for ? for account undefined
1041198 1/29/2023 9:35:36 AM 1/29/2023 9:35:36 AM IVR call:? Received call for ? for account undefined
1041197 1/29/2023 9:35:28 AM 1/29/2023 9:35:29 AM IVR call:? Received call for ? for account undefined
1041185 1/29/2023 9:27:30 AM 1/29/2023 9:27:31 AM IVR call:? Received call for ? for account undefined
1041175 1/29/2023 9:12:58 AM 1/29/2023 9:12:59 AM IVR call:? Received call for ? for account undefined