Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1161737 | 48009 | 5/25/2023 12:35:58 PM | 5/25/2023 12:36:19 PM | IVR call: statement | Received call for statement for account 10442221 sent message: 42631 | 8 | 2 | 31192 | 79 | ||||||||||||||||||||||||||||||||
| 1161735 | 48008 | 5/25/2023 12:35:04 PM | 5/25/2023 12:35:05 PM | IVR call: balance | Received call for balance for account 10442221 undefined | 7 | 2 | 31192 | 78 | ||||||||||||||||||||||||||||||||
| 1161720 | 48007 | 5/25/2023 12:30:56 PM | 5/25/2023 12:30:57 PM | IVR call: balance | Received call for balance for account 10355217 undefined | 7 | 2 | 6478 | 78 | ||||||||||||||||||||||||||||||||
| 1161717 | 48006 | 5/25/2023 12:26:40 PM | 5/25/2023 12:26:41 PM | IVR call: balance | Received call for balance for account 10442419 undefined | 7 | 2 | 33345 | 78 | ||||||||||||||||||||||||||||||||
| 1161715 | 48005 | 5/25/2023 12:25:27 PM | 5/25/2023 12:25:28 PM | IVR call: balance | Received call for balance for account 10386959 undefined | 7 | 2 | 24639 | 78 | ||||||||||||||||||||||||||||||||
| 1161709 | 48004 | 5/25/2023 12:17:47 PM | 5/25/2023 12:17:48 PM | IVR call: balance | Received call for balance for account 10389143 undefined | 7 | 2 | 4171 | 78 | ||||||||||||||||||||||||||||||||
| 1161708 | 48003 | 5/25/2023 12:16:30 PM | 5/25/2023 12:16:31 PM | IVR call: balance | Received call for balance for account 10389143 undefined | 7 | 2 | 4171 | 78 | ||||||||||||||||||||||||||||||||
| 1161707 | 48002 | 5/25/2023 12:16:08 PM | 5/25/2023 12:16:09 PM | IVR call: balance | Received call for balance for account 10332837 undefined | 7 | 2 | 32266 | 78 | ||||||||||||||||||||||||||||||||
| 1161688 | 48000 | 5/25/2023 12:05:43 PM | 5/25/2023 12:05:44 PM | IVR call: balance | Received call for balance for account 10260708 undefined | 7 | 2 | 8786 | 78 | ||||||||||||||||||||||||||||||||
| 1161689 | 47999 | 5/25/2023 12:05:41 PM | 5/25/2023 12:05:54 PM | IVR call: meter-reading | Received call for meter-reading for account 10198498 Meter reading: [10060] Meter type: [water] | 10 | 2 | 28431 | 81 | ||||||||||||||||||||||||||||||||
| 47996 | 5/25/2023 12:03:19 PM | 5/25/2023 12:03:20 PM | Sread consumption | Spread consumption adjustment done<br/><b>Journal Number</b>: [689171] | 24 | 3 | 33353 | 17 | 17 | 2 | 23 | 1 | 111 | 17 | |||||||||||||||||||||||||||
| 1161685 | 47998 | 5/25/2023 12:02:52 PM | 5/25/2023 12:02:53 PM | IVR call: balance | Received call for balance for account 10012697 undefined | 7 | 2 | 7498 | 78 | ||||||||||||||||||||||||||||||||
| 1161684 | 47997 | 5/25/2023 12:02:49 PM | 5/25/2023 12:02:50 PM | IVR call: balance | Received call for balance for account 10260708 undefined | 7 | 2 | 8786 | 78 | ||||||||||||||||||||||||||||||||
| 1161679 | 47995 | 5/25/2023 11:54:23 AM | 5/25/2023 11:54:25 AM | IVR call: balance | Received call for balance for account 10355873 undefined | 7 | 2 | 17566 | 78 | ||||||||||||||||||||||||||||||||
| 47946 | 5/25/2023 11:52:49 AM | 5/25/2023 11:52:50 AM | Mrs | I have been querying a massive water bill from 2020. Hundreds of emails and nobody has gotten back to me. I cannot afford to pay the huge handover amount and am now being told I will be disconnected. PLEASE assist. | 23 | 3 | 986 | 17 | 2 | 23 | 1 | 111 | 3413 | ||||||||||||||||||||||||||||
| 1161676 | 47994 | 5/25/2023 11:52:46 AM | 5/25/2023 11:53:01 AM | IVR call: meter-reading | Received call for meter-reading for account 10271292 Meter reading: [8732] Meter type: [water] | 10 | 2 | 29706 | 81 | ||||||||||||||||||||||||||||||||
| 1161672 | 47993 | 5/25/2023 11:50:43 AM | 5/25/2023 11:50:44 AM | IVR call: balance | Received call for balance for account 10436986 undefined | 7 | 2 | 28925 | 78 | ||||||||||||||||||||||||||||||||
| 1161661 | 47992 | 5/25/2023 11:46:25 AM | 5/25/2023 11:46:28 AM | IVR call: balance | Received call for balance for account 10436986 undefined | 7 | 2 | 28925 | 78 | ||||||||||||||||||||||||||||||||
| 1161646 | 47990 | 5/25/2023 11:43:14 AM | 5/25/2023 11:43:15 AM | IVR call: balance | Received call for balance for account 10107916 undefined | 7 | 2 | 23262 | 78 | ||||||||||||||||||||||||||||||||
| 1161645 | 47989 | 5/25/2023 11:41:54 AM | 5/25/2023 11:42:13 AM | IVR call: meter-reading | Received call for meter-reading for account 10362899 Meter reading: [5333594] Meter type: [electric] | 10 | 2 | 33351 | 81 |