Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1161838 | 48028 | 5/25/2023 1:39:28 PM | 5/25/2023 1:39:29 PM | IVR call: balance | Received call for balance for account 10439121 undefined | 7 | 2 | 31785 | 78 | ||||||||||||||||||||||||||||||||
| 1161826 | 48027 | 5/25/2023 1:34:00 PM | 5/25/2023 1:34:02 PM | IVR call: balance | Received call for balance for account 10364041 undefined | 7 | 2 | 5946 | 78 | ||||||||||||||||||||||||||||||||
| 1161818 | 48026 | 5/25/2023 1:31:19 PM | 5/25/2023 1:31:34 PM | IVR call: statement | Received call for statement for account 10364041 sent message: 42650 | 8 | 2 | 5946 | 79 | ||||||||||||||||||||||||||||||||
| 1161817 | 48025 | 5/25/2023 1:31:10 PM | 5/25/2023 1:31:29 PM | IVR call: statement | Received call for statement for account 10014668 sent message: 42649 | 8 | 2 | 7369 | 79 | ||||||||||||||||||||||||||||||||
| 1161812 | 48024 | 5/25/2023 1:26:56 PM | 5/25/2023 1:27:16 PM | IVR call: statement | Received call for statement for account 10249810 sent message: 42644 | 8 | 2 | 32361 | 79 | ||||||||||||||||||||||||||||||||
| 1161808 | 48023 | 5/25/2023 1:25:51 PM | 5/25/2023 1:25:54 PM | IVR call: balance | Received call for balance for account 10280747 undefined | 7 | 2 | 33360 | 78 | ||||||||||||||||||||||||||||||||
| 1161806 | 48022 | 5/25/2023 1:25:40 PM | 5/25/2023 1:25:41 PM | IVR call: balance | Received call for balance for account 10249810 undefined | 7 | 2 | 32361 | 78 | ||||||||||||||||||||||||||||||||
| 1161801 | 48021 | 5/25/2023 1:24:37 PM | 5/25/2023 1:24:51 PM | IVR call: statement | Received call for statement for account 10288248 sent message: 42643 | 8 | 2 | 8498 | 79 | ||||||||||||||||||||||||||||||||
| 1161791 | 48020 | 5/25/2023 1:22:55 PM | 5/25/2023 1:22:56 PM | IVR call: balance | Received call for balance for account 10362248 undefined | 7 | 2 | 5507 | 78 | ||||||||||||||||||||||||||||||||
| 1161784 | 48019 | 5/25/2023 1:21:46 PM | 5/25/2023 1:22:06 PM | IVR call: statement | Received call for statement for account 10246239 sent message: 42640 | 8 | 2 | 4215 | 79 | ||||||||||||||||||||||||||||||||
| 1161781 | 48018 | 5/25/2023 1:20:34 PM | 5/25/2023 1:20:36 PM | IVR call: balance | Received call for balance for account 10040179 undefined | 7 | 2 | 6278 | 78 | ||||||||||||||||||||||||||||||||
| 1161779 | 48017 | 5/25/2023 1:19:42 PM | 5/25/2023 1:19:44 PM | IVR call: balance | Received call for balance for account 10219256 undefined | 7 | 2 | 33359 | 78 | ||||||||||||||||||||||||||||||||
| 48016 | 5/25/2023 1:08:08 PM | 5/25/2023 1:08:09 PM | Later termination query | Please terminate account number 10352925. The new account number for the property is 10438845. | 5 | 2 | 33358 | 34 | 77 | 34 | |||||||||||||||||||||||||||||||
| 1161761 | 48015 | 5/25/2023 12:54:14 PM | 5/25/2023 12:54:15 PM | IVR call: balance | Received call for balance for account 10028533 undefined | 7 | 2 | 873 | 78 | ||||||||||||||||||||||||||||||||
| 48014 | 5/25/2023 12:53:47 PM | 5/26/2023 1:53:17 PM | BULK WATER CHARGE | We have been overcharged for water since December 2022 and would like a full recon on the account as well as a refund. Please can we receive urgent assistance. You can email me on : eladmin@merville.co.za or call on 0437265883 or 0835610000 | 23 | 3 | 33355 | 15 | 2 | 23 | 1 | 50 | 146592 | 3419 | |||||||||||||||||||||||||||
| 1161757 | 48013 | 5/25/2023 12:48:20 PM | 5/25/2023 12:48:21 PM | IVR call: balance | Received call for balance for account 10107916 undefined | 7 | 2 | 23262 | 78 | ||||||||||||||||||||||||||||||||
| 34170 | 5/25/2023 12:47:22 PM | 5/25/2023 12:47:25 PM | ELECTRICITY CREDIT DUE | PROPERTY SOLD AUGUST2020. NEW OWNER LIABLE FROM SEP20. CREDIT DUE FOR BASIC ELEC CHARGE 1196.29X5 MONTHS SEP20-JAN21 TOTALLING 5981.45 | 23 | 3 | 28895 | 5 | 2 | 23 | 2 | 103 | 2815 | ||||||||||||||||||||||||||||
| 1161751 | 48012 | 5/25/2023 12:46:01 PM | 5/25/2023 12:46:23 PM | IVR call: statement | Received call for statement for account 10425380 sent message: 42634 | 8 | 2 | 4676 | 79 | ||||||||||||||||||||||||||||||||
| 1161745 | 48011 | 5/25/2023 12:38:07 PM | 5/25/2023 12:38:24 PM | IVR call: statement | Received call for statement for account 10443039 sent message: 42633 | 8 | 2 | 31193 | 79 | ||||||||||||||||||||||||||||||||
| 1161742 | 48010 | 5/25/2023 12:37:12 PM | 5/25/2023 12:37:29 PM | IVR call: statement | Received call for statement for account 10424385 sent message: 42632 | 8 | 2 | 30891 | 79 |