Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
33909 2/2/2023 9:39:09 AM 2/2/2023 9:39:11 AM water leak water leak fixed plumber's letter submitted. 6 3 4215 112 17 2 23 1 96 203
1048695 2/2/2023 9:37:25 AM 2/2/2023 9:37:26 AM IVR call:? Received call for ? for account undefined
1048682 2/2/2023 9:34:57 AM 2/2/2023 9:34:57 AM IVR call:? Received call for ? for account undefined
1048681 2/2/2023 9:34:35 AM 2/2/2023 9:34:36 AM IVR call:? Received call for ? for account undefined
1048675 2/2/2023 9:33:38 AM 2/2/2023 9:33:39 AM IVR call:? Received call for ? for account undefined
1048672 2/2/2023 9:33:02 AM 2/2/2023 9:33:03 AM IVR call:? Received call for ? for account undefined
1048668 2/2/2023 9:32:13 AM 2/2/2023 9:32:14 AM IVR call:? Received call for ? for account undefined
1048661 2/2/2023 9:30:58 AM 2/2/2023 9:30:59 AM IVR call:? Received call for ? for account undefined
25122 2/2/2023 9:29:42 AM 2/2/2023 9:29:50 AM SEWERAGE QUERY Good day<div><br></div><div>I am writing this email to follow up on a billing query that I lodged in October 2022 regarding our Bonza Park Electricity account (Account number 100000702). We were given reference number #79237 and were told to wait two months for there to be an investigation which we allowed until end of December</div><div><br></div><div>The crux of the query is as follows</div><div>1. Additional municipal sewerage charges on the 10000702 account of R41 822.96 in July, two seperate charges of R 20 911.48 and R 45390.02 in August.</div><div>2. Interest accrued on the account on these charges.</div><div>3. Why are we charged for municipal sewerage on both our 10000701 and 10000702 municipal accounts?</div><div><br></div><div>Please sort this out immediately as we cannot afford to have unnecessary accruals owing to BCM at year end.Also note that we have been paying the current owing to BCM in these months while the query is being resolved.&nbsp;</div><div><br></div><div>Kind regards</div><div><br></div><div><br></div><div>--&nbsp;</div><div>Uhleli Mdingi</div><div>Secretary/Treasurer</div><div>Bonza Park Share Block</div><div>Cell: 065 980 3335</div> 6 3 26430 18 5 2 23 93 119 18 18
1048647 2/2/2023 9:28:25 AM 2/2/2023 9:28:26 AM IVR call:? Received call for ? for account undefined
1048636 2/2/2023 9:27:21 AM 2/2/2023 9:27:22 AM IVR call:? Received call for ? for account undefined
1048634 2/2/2023 9:27:11 AM 2/2/2023 9:27:12 AM IVR call:? Received call for ? for account undefined
1048625 2/2/2023 9:25:43 AM 2/2/2023 9:25:44 AM IVR call:? Received call for ? for account undefined
1048623 2/2/2023 9:24:40 AM 2/2/2023 9:24:41 AM IVR call:? Received call for ? for account undefined
1048622 2/2/2023 9:24:14 AM 2/2/2023 9:24:15 AM IVR call:? Received call for ? for account undefined
1048619 2/2/2023 9:23:50 AM 2/2/2023 9:23:51 AM IVR call:? Received call for ? for account undefined
1048616 2/2/2023 9:23:12 AM 2/2/2023 9:23:12 AM IVR call:? Received call for ? for account undefined
1048607 2/2/2023 9:21:11 AM 2/2/2023 9:21:11 AM IVR call:? Received call for ? for account undefined
38770 2/2/2023 9:20:53 AM 2/2/2023 9:20:57 AM electricity consumer says there are solar panels on the property and the municipality has not done eletricity readings since 2022 aprtil consumer wants to be credited 6 3 30605 27 5 2 23 2 50 27
1048599 2/2/2023 9:20:22 AM 2/2/2023 9:20:23 AM IVR call:? Received call for ? for account undefined