Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1050668 | 2/3/2023 10:12:13 AM | 2/3/2023 10:12:14 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 38796 | 2/3/2023 9:59:14 AM | 2/3/2023 9:59:17 AM | water | Stand No: 080 014 NUR00937 00000 0000 0000 Restart from Reading Date: <div><br></div><div>Acct No: 10180640 Name: RUGA NV&J</div><div>Str. Name: ZONE 14 NU 00937/00 Complx: </div><div>Met.Loc: . ZONE 14 NU 00937/00 Serv Rem: </div><div>Meter No: C-OOR077 Meter Type: MW08 Print: </div><div>Metr.Book: 787 Route: 115 Tar-Code: WA0100</div><div>Cable-Cut: Cable-Cut-Date: </div><div>Inst-No: Inst-Type: Interim: Y</div><div>Taken on</div><div>Type</div><div>Reading</div><div>Factor</div><div>Consumption</div><div>RC</div><div>Rmk</div><div>Process-On</div><div>Reader</div><div>2022/12/19 3 6272.000 1.00000 50.000 C VBD 2023/01/27 ZZZZZZ</div><div>2022/11/19 3 6222.000 1.00000 41.000 C VBD 2022/12/24 ZZZZZZ</div><div>2022/10/19 3 6181.000 1.00000 36.000 C VBD 2022/11/26 ZZZZZZ</div><div>2022/09/19 3 6145.000 1.00000 45.000 C VBD 2022/10/23 ZZZZZZ</div><div>2022/08/19 3 6100.000 1.00000 507.000 C 99 2022/09/25 </div><div>2022/07/19 3 5593.000 1.00000 10.000 C 2022/08/26 </div><div>2022/06/19 3 5583.000 1.00000 10.000 C 2022/08/02 </div><div>2022/05/19 3 5573.000 1.00000 8.000 C 2022/06/25 </div><div>2022/04/19 3 5565.000 1.00000 1.000 C 2022/05/29 </div><div>2022/03/19 3 5564.000 1.00000 1.000 C 2022/04/23 </div><div>2022/02/19 3 5563.000 1.00000 7.000 C 2022/03/25</div> | 6 | 3 | 30631 | 89 | 17 | 4 | 23 | 1 | 96 | 187 | |||||||||||||||||||||||||||
| 38795 | 2/3/2023 9:54:21 AM | 3/15/2023 10:53:54 AM | DUPLICATION OF METERS | DUPLICATION OF METERS PLEASE CLOSE ONE | 6 | 3 | 30630 | 114 | 17 | 2 | 23 | 1 | 112 | 144271 | 201 | ||||||||||||||||||||||||||
| 1050624 | 2/3/2023 9:49:27 AM | 2/3/2023 9:49:28 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1050623 | 2/3/2023 9:48:17 AM | 2/3/2023 9:48:18 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1050621 | 2/3/2023 9:47:43 AM | 2/3/2023 9:47:44 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 17762 | 2/3/2023 9:47:19 AM | 3/12/2023 9:35:46 AM | Old water meter not removed from account | Account nr 102768686 for 3Park Gates has meter Nr CEJK0455 upgraded with meter nr 200911269. We are still being billed with interim readings for the removed meter nr CEJK0455<div><br></div><div>This query is closed as two queries were opened under the same account number. Kindly refer to query ref#84002</div> | 27 | 3 | 19224 | 17 | 2 | 23 | 1 | 112 | 3/12/2023 9:35:45 AM | 214 | 1088 | 214 | |||||||||||||||||||||||||
| 1050617 | 2/3/2023 9:47:07 AM | 2/3/2023 9:47:08 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1050611 | 2/3/2023 9:44:37 AM | 2/3/2023 9:44:38 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 38794 | 2/3/2023 9:30:26 AM | 6/2/2023 7:02:29 AM | Water query | High consumption, consumer charged for 15 months after smart was not reading for . Please apply six months policy | 30 | 3 | 30629 | 140 | 3 | 1 | 101 | 238 | 238 | ||||||||||||||||||||||||||||
| 1050556 | 2/3/2023 9:20:27 AM | 2/3/2023 9:20:28 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1050554 | 2/3/2023 9:19:41 AM | 2/3/2023 9:19:43 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1050552 | 2/3/2023 9:18:32 AM | 2/3/2023 9:18:33 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 14178 | 2/3/2023 9:12:18 AM | 2/6/2023 7:41:02 AM | 6 months policy | 6 months policy adjustment done for 20220625 period<br><b>Journal Number</b>: [736381]<br/><b>Journal Amount</b>: [-R2,629.75] | 27 | 3 | 13341 | 6 | 15 | 2 | 23 | 1 | 101 | 2/6/2023 7:40:57 AM | 3 | 6 | 3 | ||||||||||||||||||||||||
| 38793 | 2/3/2023 9:09:40 AM | 2/3/2023 9:10:17 AM | meter not read only interim charged | client complaining about meter not read but charged interimn | 6 | 3 | 30628 | 162 | 15 | 3 | 23 | 1 | 101 | 916 | 916 | ||||||||||||||||||||||||||
| 1050490 | 2/3/2023 9:00:36 AM | 2/3/2023 9:00:37 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1050489 | 2/3/2023 9:00:06 AM | 2/3/2023 9:00:08 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 38792 | 2/3/2023 8:58:58 AM | 2/3/2023 8:59:01 AM | water h/c and b/c of 4mths | h/c of 43.5kl per mth and prev consumption was between 9-11kl<div>consumer billed 174kl over period of 4mths @ R6830.79</div> | 6 | 3 | 30627 | 25 | 15 | 2 | 23 | 1 | 50 | 25 | |||||||||||||||||||||||||||
| 1050473 | 2/3/2023 8:56:15 AM | 2/3/2023 8:56:16 AM | IVR call:? | Received call for ? for account undefined | |||||||||||||||||||||||||||||||||||||
| 1050470 | 2/3/2023 8:55:29 AM | 2/3/2023 8:55:30 AM | IVR call:? | Received call for ? for account undefined |