Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1162740 | 48171 | 5/26/2023 10:31:21 AM | 5/26/2023 10:31:24 AM | IVR call: balance | Received call for balance for account 10364979 undefined | 7 | 2 | 5401 | 78 | ||||||||||||||||||||||||||||||||
| 1162708 | 48170 | 5/26/2023 10:22:25 AM | 5/26/2023 10:25:38 AM | IVR call: statement | Received call for statement for account 10348996 sent message: 42690 | 8 | 2 | 7470 | 79 | ||||||||||||||||||||||||||||||||
| 1162686 | 48169 | 5/26/2023 10:14:25 AM | 5/26/2023 10:14:47 AM | IVR call: statement | Received call for statement for account 20118002 sent message: 42689 | 8 | 2 | 33443 | 79 | ||||||||||||||||||||||||||||||||
| 1162685 | 48168 | 5/26/2023 10:14:14 AM | 5/26/2023 10:14:28 AM | IVR call: statement | Received call for statement for account 10413833 sent message: 42688 | 8 | 2 | 33442 | 79 | ||||||||||||||||||||||||||||||||
| 1162681 | 48167 | 5/26/2023 10:13:16 AM | 5/26/2023 10:13:17 AM | IVR call: balance | Received call for balance for account 10436365 undefined | 7 | 2 | 21692 | 78 | ||||||||||||||||||||||||||||||||
| 1162671 | 48166 | 5/26/2023 10:11:55 AM | 5/26/2023 10:12:13 AM | IVR call: statement | Received call for statement for account 10437457 sent message: 42687 | 8 | 2 | 21446 | 79 | ||||||||||||||||||||||||||||||||
| 1162654 | 48164 | 5/26/2023 10:01:00 AM | 5/26/2023 10:01:01 AM | IVR call: balance | Received call for balance for account 10401832 undefined | 7 | 2 | 6213 | 78 | ||||||||||||||||||||||||||||||||
| 1162653 | 48163 | 5/26/2023 9:58:35 AM | 5/26/2023 9:58:52 AM | IVR call: statement | Received call for statement for account 10401832 sent message: 42686 | 8 | 2 | 6213 | 79 | ||||||||||||||||||||||||||||||||
| 48160 | 5/26/2023 9:49:23 AM | 5/26/2023 9:49:34 AM | water query | test | 27 | 3 | 33440 | 3 | 15 | 2 | 23 | 1 | 50 | 5/26/2023 9:49:23 AM | 3 | 3 | 3 | ||||||||||||||||||||||||
| 48160 | 5/26/2023 9:49:17 AM | 5/26/2023 9:49:17 AM | water query | test | 23 | 3 | 33440 | 3 | 2 | 1 | 1 | 50 | 3 | ||||||||||||||||||||||||||||
| 1162634 | 48162 | 5/26/2023 9:47:26 AM | 5/26/2023 9:47:40 AM | IVR call: statement | Received call for statement for account 10400089 sent message: 42680 | 8 | 2 | 45 | 79 | ||||||||||||||||||||||||||||||||
| 1162633 | 48161 | 5/26/2023 9:46:53 AM | 5/26/2023 9:46:54 AM | IVR call: balance | Received call for balance for account 10028632 undefined | 7 | 2 | 5894 | 78 | ||||||||||||||||||||||||||||||||
| 7482 | 5/26/2023 9:45:20 AM | 5/26/2023 9:45:23 AM | basic electricity | basic electricity charge stopped charging august 2022 but there was no credit granted to the consumer's account. | 6 | 3 | 6541 | 112 | 5 | 2 | 23 | 2 | 103 | 203 | |||||||||||||||||||||||||||
| 1162628 | 48159 | 5/26/2023 9:43:00 AM | 5/26/2023 9:43:02 AM | IVR call: balance | Received call for balance for account 10415446 undefined | 7 | 2 | 3695 | 78 | ||||||||||||||||||||||||||||||||
| 1162626 | 48158 | 5/26/2023 9:42:09 AM | 5/26/2023 9:42:29 AM | IVR call: statement | Received call for statement for account 10028632 sent message: 42677 | 8 | 2 | 5894 | 79 | ||||||||||||||||||||||||||||||||
| 1162616 | 48157 | 5/26/2023 9:39:23 AM | 5/26/2023 9:39:25 AM | IVR call:? | Received call for ? for account 10028632 | 5894 | |||||||||||||||||||||||||||||||||||
| 48154 | 5/26/2023 9:34:32 AM | 5/26/2023 9:34:32 AM | 4 | 2 | 33438 | 25 | 5/26/2023 9:34:32 AM | 25 | 25 | ||||||||||||||||||||||||||||||||
| 1162600 | 48156 | 5/26/2023 9:32:37 AM | 5/26/2023 9:32:53 AM | IVR call: statement | Received call for statement for account 10387441 sent message: 42675 | 8 | 2 | 6687 | 79 | ||||||||||||||||||||||||||||||||
| 1162598 | 48155 | 5/26/2023 9:31:58 AM | 5/26/2023 9:31:59 AM | IVR call: balance | Received call for balance for account 10361571 undefined | 7 | 2 | 10107 | 78 | ||||||||||||||||||||||||||||||||
| 1162585 | 48153 | 5/26/2023 9:28:42 AM | 5/26/2023 9:28:58 AM | IVR call: statement | Received call for statement for account 10429101 sent message: 42674 | 8 | 2 | 8163 | 79 |