Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1059884 38883 2/11/2023 5:18:32 AM 2/11/2023 5:18:33 AM IVR call: balance Received call for balance for account 10405419 undefined 7 2 8050 78
1059883 38882 2/11/2023 5:18:09 AM 2/11/2023 5:18:10 AM IVR call: balance Received call for balance for account 10174049 undefined 7 2 15393 78
1059881 38881 2/11/2023 5:17:20 AM 2/11/2023 5:17:21 AM IVR call: balance Received call for balance for account 10405419 undefined 7 2 8050 78
1059790 38880 2/10/2023 6:26:43 PM 2/10/2023 6:27:03 PM IVR call: statement Received call for statement for account 10276719 sent message: 34934 8 2 9365 79
38879 2/10/2023 6:07:49 PM 2/10/2023 6:07:53 PM water query high water consumption on 20221022 account 23 3 30715 26 15 2 23 1 101 26
1059772 38878 2/10/2023 5:58:50 PM 2/10/2023 5:58:51 PM IVR call: balance Received call for balance for account 10425440 undefined 7 2 30713 78
1059735 38877 2/10/2023 5:32:29 PM 2/10/2023 5:32:30 PM IVR call: balance Received call for balance for account 10416025 undefined 7 2 30712 78
1059724 38876 2/10/2023 5:18:56 PM 2/10/2023 5:18:57 PM IVR call: balance Received call for balance for account 10036536 undefined 7 2 5144 78
1059620 38875 2/10/2023 2:58:14 PM 2/10/2023 2:58:15 PM IVR call: balance Received call for balance for account 10028632 undefined 7 2 5894 78
1059556 2/10/2023 2:03:50 PM 2/10/2023 2:03:51 PM IVR call:? Received call for ? for account undefined
16905 2/10/2023 1:45:05 PM 3/11/2023 10:13:46 AM INCORRECT SEWERAGE TARIFF CAN YOU PLEASE CHANGE THE SEWERAGE TARIFF FROM COMMERCIAL TO DOMESTIC. THIS IS NOT A BUSINESS ITS A RESIDENTIAL COMPLEX WITH ONE OUTSIDE TOILET.<div><br></div><div>This query is closed as two queries were opened under the same account number. Kindly refer to query ref#95236</div> 27 3 26311 5 2 23 93 50 3/11/2023 10:13:46 AM 214 793 214
38874 2/10/2023 12:54:34 PM 2/10/2023 12:55:54 PM water query water query,consumer fixed leaking stop cock,toilet system plumbers report submitted on the 09/02/2023. 30 3 30710 141 3 1 96 239 239
1059469 2/10/2023 12:27:06 PM 2/10/2023 12:27:07 PM IVR call:? Received call for ? for account undefined
1059465 2/10/2023 12:26:18 PM 2/10/2023 12:26:19 PM IVR call:? Received call for ? for account undefined
1059464 2/10/2023 12:25:03 PM 2/10/2023 12:25:04 PM IVR call:? Received call for ? for account undefined
17570 2/10/2023 12:24:39 PM 2/10/2023 12:24:41 PM WATER LEAK a water leak was detected &amp; repaired on 31 January 2023 all documents uploaded 23 3 17009 17 3 23 1 96 1034
1059462 2/10/2023 12:23:48 PM 2/10/2023 12:23:49 PM IVR call:? Received call for ? for account undefined
1059461 2/10/2023 12:22:55 PM 2/10/2023 12:22:56 PM IVR call:? Received call for ? for account undefined
38873 2/10/2023 12:21:42 PM 4/29/2023 8:36:32 AM LATE TERMINATION Good afternoon<div>I am still receiving a monthly account for my property that I used</div><div>to own in Gonubie but sold last year in October to L THOMAS</div><div>&nbsp;ABDO &amp; ABDO dId the transfer and all the paperwork was submitted to BCMM&nbsp;</div><div>Can you please cancel my account as soon as possible.</div><div><br></div><div>Regards,</div><div>AJ Poortman</div><div>QRC RESPONSE :DATE 29/04/2023</div><div>ACCOUNT TERMINATED</div> 27 3 30709 16 5 2 23 6 122 4/29/2023 8:36:29 AM 12 16 12
1059457 2/10/2023 12:16:49 PM 2/10/2023 12:16:50 PM IVR call:? Received call for ? for account undefined