Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1060840 38942 2/12/2023 10:20:35 AM 2/12/2023 10:20:53 AM IVR call: statement Received call for statement for account 10028046 sent message: 35035 8 2 14505 79
1060837 38941 2/12/2023 10:18:50 AM 2/12/2023 10:18:51 AM IVR call: balance Received call for balance for account 10028046 undefined 7 2 14505 78
38940 2/12/2023 9:54:21 AM 4/29/2023 10:04:53 AM Transfer services to new owner account QRC RESPONSE: New owner account has no water charges, water should be transferred to new owners account.<div><br></div><div>QRC RESPONSE :DATE 29/04/2023</div><div>Water meter charged under correct account.</div> 23 3 30756 10 2 1 6 122 10 12
38939 2/12/2023 9:13:46 AM 4/29/2023 8:51:27 AM CHANGE OF OWNERSHIP QUERY Hi<div><br></div><div>Please urgently assist in finalising the water on account 10291995 Umbra Trading 11 as the farm was registered to Yellow Star Properties account 10417298 on 29 January 2019.&nbsp;</div><div><br></div><div>Please note that clearance has been requested as a portion of this farm has been subdivided and sold. Notably portion 57.</div><div><br></div><div>Kind regards</div><div>Barry</div><div>QRC RESPONSE :DATE 29/04/2023</div><div>SERVICES TERMINATED ,BILLING TO ADJUST FROM 01/2019</div> 30 3 30755 18 5 2 23 6 122 18 12
38938 2/12/2023 8:50:47 AM 2/12/2023 8:51:58 AM WATER QUERY Dear Mr Barry Brown&nbsp;<div><br></div><div>Please find a attached a “Plea” or “Prayer” to review the water and rates statement in light of the motivation submitted.&nbsp;</div><div><br></div><div>I look forward to your prompt response.&nbsp;</div><div><br></div><div>Regards,&nbsp;</div><div>N. Quvile&nbsp;</div><div>Resident</div> 6 3 30753 18 17 3 23 1 96 18 18
38937 2/12/2023 8:45:06 AM 4/29/2023 10:53:20 AM CHANGE OF OWNERSHIP QUERY Good Day&nbsp;<div><br></div><div>I have called and made numerous calls to get the account closed as the property has a new owner who moved in Aug 2022 last year&nbsp;</div><div><br></div><div>Each time I have been advised to wait for three months for the processing of the transfer, It has long passed the three months and I am still getting billed&nbsp;</div><div><br></div><div>Please can I be referred to the person who can assist with this?&nbsp;</div><div><br></div><div>Vuyokazi Matiwanna&nbsp;</div><div>079 180 4977</div><div>QRC RESPONSE :DATE 29/04/2023</div><div>ACCOUNT TERMINATED</div> 27 3 30752 18 5 2 23 6 122 4/29/2023 10:53:20 AM 12 18 12
38936 2/12/2023 8:32:42 AM 2/12/2023 8:33:41 AM CHANGE OF OWNERSHIP QUERY Good day&nbsp;<div><br></div><div>Trust you are well</div><div><br></div><div>I would just like to take a minute of your time to let you know that Beacon unit 136 also no longer belongs to us; it has been sold and the transfer took place on the 19th of January 2023</div><div><br></div><div>I have attached the paperwork from Drake Flemmer attorneys&nbsp;</div><div><br></div><div><br></div><div>Thank you and kind regards&nbsp;</div><div><br></div><div>Danelle Muller</div><div>Accountant</div><div>Amabubesi Property Group</div> 6 3 30750 18 5 2 23 6 122 18 18
1060759 38935 2/12/2023 7:59:35 AM 2/12/2023 7:59:36 AM IVR call: balance Received call for balance for account 10360915 undefined 7 2 1105 78
29524 2/12/2023 7:26:12 AM 4/29/2023 7:32:59 AM CHANGE OF OWNERSHIP QUERY Good Day<div><br></div><div>Please credit the charges on this account. The owner passed away in 2020 and the property was sold in December 2022 from the Estate. The new owner has already applied for an account and should be billed.</div><div><br></div><div>For further queries please contact me on 0437312441.</div><div><br></div><div><br></div><div>Kind Regards</div><div><br></div><div>Celéste Minty</div><div>QRC RESPONSE :DATE 29/04/2023</div><div>ACCOUNT TERMINATED</div> 27 3 13424 18 5 2 23 6 122 4/29/2023 7:32:59 AM 12 18 12
38934 2/12/2023 7:09:50 AM 4/29/2023 8:55:22 AM LATE TERMINATION Mrs M.A. Rankins sold this property in 2021.<div><br></div><div>As per attachments, you refunded the amount owing to Mrs Rankin and (allegedly) closed the account.</div><div><br></div><div>If there is still a credit balance, please pay into Nedbank (Vincent Park) savings account number 1135583420 and remove Mrs Rankin from BCM account 1029724.</div><div><br></div><div>&nbsp;Kind regards</div><div>QRC RESPONSE :DATE 29/04/2023</div><div>ACCOUNT TERMINATED</div> 27 3 30748 18 5 2 23 6 122 4/29/2023 8:55:22 AM 12 18 12
1060670 38933 2/12/2023 7:03:09 AM 2/12/2023 7:03:25 AM IVR call: statement Received call for statement for account 10175553 sent message: 35008 8 2 14411 79
1060609 38932 2/12/2023 5:57:40 AM 2/12/2023 5:57:41 AM IVR call: balance Received call for balance for account 10005511 undefined 7 2 6955 78
1060562 38931 2/12/2023 3:39:28 AM 2/12/2023 3:39:29 AM IVR call: balance Received call for balance for account 10440291 undefined 7 2 29518 78
1060561 38930 2/12/2023 3:35:19 AM 2/12/2023 3:35:20 AM IVR call: balance Received call for balance for account 10440291 undefined 7 2 29518 78
1060557 38929 2/11/2023 10:56:26 PM 2/11/2023 10:56:27 PM IVR call: balance Received call for balance for account 10034162 undefined 7 2 4574 78
1060555 38928 2/11/2023 7:49:27 PM 2/11/2023 7:49:28 PM IVR call: balance Received call for balance for account 10034162 undefined 7 2 4574 78
1060554 38927 2/11/2023 7:48:38 PM 2/11/2023 7:48:39 PM IVR call: balance Received call for balance for account 10034162 undefined 7 2 4574 78
1060479 38926 2/11/2023 4:00:41 PM 2/11/2023 4:01:03 PM IVR call: statement Received call for statement for account 10242685 sent message: 35007 8 2 30244 79
1060426 38925 2/11/2023 2:29:24 PM 2/11/2023 2:29:25 PM IVR call: balance Received call for balance for account 10420003 undefined 7 2 18315 78
1060401 38924 2/11/2023 1:10:49 PM 2/11/2023 1:11:10 PM IVR call: statement Received call for statement for account 10271766 sent message: 35006 8 2 15701 79