Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1061833 | 39022 | 2/13/2023 9:39:54 AM | 2/13/2023 9:39:55 AM | IVR call: balance | Received call for balance for account 10357824 undefined | 7 | 2 | 3884 | 78 | ||||||||||||||||||||||||||||||||
| 1061828 | 39021 | 2/13/2023 9:37:19 AM | 2/13/2023 9:37:20 AM | IVR call: balance | Received call for balance for account 10357824 undefined | 7 | 2 | 3884 | 78 | ||||||||||||||||||||||||||||||||
| 1061825 | 39020 | 2/13/2023 9:35:39 AM | 2/13/2023 9:35:40 AM | IVR call: balance | Received call for balance for account 10057198 undefined | 7 | 2 | 4315 | 78 | ||||||||||||||||||||||||||||||||
| 39015 | 2/13/2023 9:26:40 AM | 2/13/2023 9:30:08 AM | Water Biling | Our accounts has a high bill. Please find the attached letter from our Plumber | 23 | 3 | 6501 | 17 | 2 | 23 | 1 | 96 | 3040 | ||||||||||||||||||||||||||||
| 39015 | 2/13/2023 9:23:57 AM | 2/13/2023 9:23:58 AM | WATER BILING | We had a water leakage sometime back in Sept/ Oct, which we attended to as soon as we were aware of it. We have a private company that does our metre readings, so unfortunately the statement from BCM for the period of Dec/ Jan indicate that we have used water to a fine tune of over R60 000. May you kindly assist us in this regard. Please find the attached letter from our plumber for your consideration. Regards. | 23 | 3 | 6499 | 17 | 2 | 23 | 1 | 96 | 3040 | ||||||||||||||||||||||||||||
| 39018 | 2/13/2023 9:23:39 AM | 2/13/2023 9:23:43 AM | Water Query | Please apply 6 month policy on the unread period | 6 | 3 | 30778 | 9 | 15 | 2 | 23 | 1 | 101 | 9 | |||||||||||||||||||||||||||
| 11901 | 2/13/2023 9:21:00 AM | 3/12/2023 10:20:32 AM | 801 SKY Jan 2023 | Interim charges applied and are incorrect, correct reading is: Current 229 (07.12.2022), Previous 215 (07.11.2022). <div><br></div><div>This query is closed as two queries were opened under the same account number. Kindly refer to query ref#93054</div> | 27 | 3 | 30564 | 17 | 2 | 23 | 1 | 111 | 3/12/2023 10:20:32 AM | 214 | 273 | 214 | |||||||||||||||||||||||||
| 1061755 | 39017 | 2/13/2023 9:11:36 AM | 2/13/2023 9:11:37 AM | IVR call: balance | Received call for balance for account 10017961 undefined | 7 | 2 | 8006 | 78 | ||||||||||||||||||||||||||||||||
| 1061753 | 39016 | 2/13/2023 9:10:19 AM | 2/13/2023 9:10:20 AM | IVR call: balance | Received call for balance for account 10017961 undefined | 7 | 2 | 8006 | 78 | ||||||||||||||||||||||||||||||||
| 39013 | 2/13/2023 9:03:05 AM | 2/13/2023 9:03:08 AM | Meter Reading | Consumer is complaining that his meter is not being read ever since 15 March 2019 we've been charging him interims | 6 | 3 | 30776 | 9 | 17 | 2 | 23 | 1 | 111 | 9 | |||||||||||||||||||||||||||
| 19290 | 2/13/2023 9:00:51 AM | 4/30/2023 6:42:04 AM | Rates billed onto previous owners account 10422255 | Unit sold. All services except Rates billed onto the new owners account. <div>QRC Response :DATE 30/04/2023</div><div>Account Terminated</div><div><br></div> | 27 | 3 | 30772 | 5 | 2 | 23 | 6 | 122 | 4/30/2023 6:42:04 AM | 12 | 1354 | 12 | |||||||||||||||||||||||||
| 1061727 | 39014 | 2/13/2023 9:00:37 AM | 2/13/2023 9:00:39 AM | IVR call: balance | Received call for balance for account 10116046 undefined | 7 | 2 | 30777 | 78 | ||||||||||||||||||||||||||||||||
| 1061720 | 39012 | 2/13/2023 8:59:10 AM | 2/13/2023 8:59:11 AM | IVR call: balance | Received call for balance for account 10052324 undefined | 7 | 2 | 4387 | 78 | ||||||||||||||||||||||||||||||||
| 39011 | 2/13/2023 8:56:57 AM | 4/30/2023 7:04:19 AM | Closure of Account | Wanting to cancell our account please.<div>QRC Response :DATE 30/04/2023</div><div>Account Terminated</div> | 27 | 3 | 30773 | 5 | 2 | 23 | 6 | 122 | 4/30/2023 7:04:19 AM | 12 | 3039 | 12 | |||||||||||||||||||||||||
| 39010 | 2/13/2023 8:52:21 AM | 2/13/2023 8:52:25 AM | ELECTRICITY | Consumer is being charged Basic electricity after conventional meter has been removed | 6 | 3 | 30774 | 167 | 5 | 2 | 23 | 2 | 103 | 893 | |||||||||||||||||||||||||||
| 1061692 | 39009 | 2/13/2023 8:50:03 AM | 2/13/2023 8:50:04 AM | IVR call: balance | Received call for balance for account 10062769 undefined | 7 | 2 | 15486 | 78 | ||||||||||||||||||||||||||||||||
| 1061686 | 39008 | 2/13/2023 8:49:07 AM | 2/13/2023 8:49:08 AM | IVR call: balance | Received call for balance for account 10062769 undefined | 7 | 2 | 15486 | 78 | ||||||||||||||||||||||||||||||||
| 1061659 | 39007 | 2/13/2023 8:43:49 AM | 2/13/2023 8:44:03 AM | IVR call: statement | Received call for statement for account 10436127 sent message: 35070 | 8 | 2 | 30139 | 79 | ||||||||||||||||||||||||||||||||
| 32717 | 2/13/2023 8:39:13 AM | 3/12/2023 1:27:03 PM | Electricity availability charge | Hi I pay Eskom directly for my electricity. Please remove the electricity availability charge Domestic on my account. Thank you <div><br></div><div>This query is closed as two queries were opened under the same account number.Kindly refer to query ref#78404</div> | 23 | 3 | 28477 | 5 | 2 | 23 | 2 | 50 | 2746 | 214 | |||||||||||||||||||||||||||
| 1061618 | 39006 | 2/13/2023 8:33:30 AM | 2/13/2023 8:33:30 AM | IVR call: balance | Received call for balance for account 10020604 undefined | 7 | 2 | 5212 | 78 |