Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1062297 | 39061 | 2/13/2023 2:09:45 PM | 2/13/2023 2:09:46 PM | IVR call: balance | Received call for balance for account 10038337 undefined | 7 | 2 | 943 | 78 | ||||||||||||||||||||||||||||||||
| 1062274 | 39060 | 2/13/2023 1:46:45 PM | 2/13/2023 1:47:01 PM | IVR call: statement | Received call for statement for account 10267989 sent message: 35127 | 8 | 2 | 4844 | 79 | ||||||||||||||||||||||||||||||||
| 1062273 | 39059 | 2/13/2023 1:46:31 PM | 2/13/2023 1:46:32 PM | IVR call: balance | Received call for balance for account 10004564 undefined | 7 | 2 | 5043 | 78 | ||||||||||||||||||||||||||||||||
| 1062266 | 39058 | 2/13/2023 1:42:02 PM | 2/13/2023 1:42:03 PM | IVR call: balance | Received call for balance for account 10075429 undefined | 7 | 2 | 8449 | 78 | ||||||||||||||||||||||||||||||||
| 6204 | 2/13/2023 1:32:13 PM | 2/13/2023 1:32:16 PM | WATER | PLEASE ASSIST WITH THE PENDING ADJUSTMENT FOR THE PERIOD 2021/08/25 | 6 | 3 | 5332 | 114 | 17 | 2 | 23 | 1 | 112 | 201 | |||||||||||||||||||||||||||
| 1062255 | 39057 | 2/13/2023 1:30:09 PM | 2/13/2023 1:30:11 PM | IVR call: balance | Received call for balance for account 10359969 undefined | 7 | 2 | 28840 | 78 | ||||||||||||||||||||||||||||||||
| 1062251 | 39056 | 2/13/2023 1:27:46 PM | 2/13/2023 1:27:47 PM | IVR call: balance | Received call for balance for account 10359969 undefined | 7 | 2 | 28840 | 78 | ||||||||||||||||||||||||||||||||
| 1062208 | 39055 | 2/13/2023 1:07:22 PM | 2/13/2023 1:07:23 PM | IVR call: balance | Received call for balance for account 10359969 undefined | 7 | 2 | 28840 | 78 | ||||||||||||||||||||||||||||||||
| 39054 | 2/13/2023 1:03:25 PM | 3/12/2023 11:13:37 AM | water qiery | charged two meters<div><br></div><div>This query is closed as two queries were opened under the same account number. kindly refer to query ref#79813</div> | 27 | 3 | 30796 | 36 | 17 | 2 | 23 | 1 | 112 | 3/12/2023 11:13:37 AM | 214 | 36 | 214 | ||||||||||||||||||||||||
| 39053 | 2/13/2023 12:56:21 PM | 2/13/2023 12:56:56 PM | water leak | see attachment from water works. | 30 | 3 | 30795 | 134 | 3 | 1 | 96 | 232 | 232 | ||||||||||||||||||||||||||||
| 1062180 | 39052 | 2/13/2023 12:46:33 PM | 2/13/2023 12:46:34 PM | IVR call: balance | Received call for balance for account 10422212 undefined | 7 | 2 | 14194 | 78 | ||||||||||||||||||||||||||||||||
| 1062178 | 39051 | 2/13/2023 12:42:52 PM | 2/13/2023 12:42:53 PM | IVR call: balance | Received call for balance for account 10359969 undefined | 7 | 2 | 28840 | 78 | ||||||||||||||||||||||||||||||||
| 1062170 | 39050 | 2/13/2023 12:37:43 PM | 2/13/2023 12:37:44 PM | IVR call: balance | Received call for balance for account 10359969 undefined | 7 | 2 | 28840 | 78 | ||||||||||||||||||||||||||||||||
| 1062159 | 39049 | 2/13/2023 12:29:02 PM | 2/13/2023 12:29:21 PM | IVR call: statement | Received call for statement for account 20492803 sent message: 35116 | 8 | 2 | 30793 | 79 | ||||||||||||||||||||||||||||||||
| 1062158 | 39048 | 2/13/2023 12:28:26 PM | 2/13/2023 12:28:26 PM | IVR call:? | Received call for ? for account 20492803 | 30793 | |||||||||||||||||||||||||||||||||||
| 39047 | 2/13/2023 12:25:03 PM | 2/13/2023 12:38:34 PM | water leak | Fixed leak paper work from water works submitted. | 30 | 3 | 30792 | 134 | 3 | 1 | 96 | 232 | 232 | ||||||||||||||||||||||||||||
| 1062147 | 39046 | 2/13/2023 12:23:15 PM | 2/13/2023 12:23:16 PM | IVR call: balance | Received call for balance for account 10434519 undefined | 7 | 2 | 12422 | 78 | ||||||||||||||||||||||||||||||||
| 1062140 | 39045 | 2/13/2023 12:21:04 PM | 2/13/2023 12:21:05 PM | IVR call: balance | Received call for balance for account 10434519 undefined | 7 | 2 | 12422 | 78 | ||||||||||||||||||||||||||||||||
| 1062141 | 39044 | 2/13/2023 12:20:59 PM | 2/13/2023 12:21:21 PM | IVR call: statement | Received call for statement for account 10178493 sent message: 35114 | 8 | 2 | 13538 | 79 | ||||||||||||||||||||||||||||||||
| 39043 | 2/13/2023 12:13:51 PM | 2/13/2023 12:48:41 PM | water leak | Fixed leaking toilet | 30 | 3 | 30790 | 134 | 3 | 1 | 96 | 232 | 232 |