Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1062990 39119 2/14/2023 8:53:32 AM 2/14/2023 8:53:33 AM IVR call: balance Received call for balance for account 10323637 undefined 7 2 5851 78
1062980 39118 2/14/2023 8:46:45 AM 2/14/2023 8:46:46 AM IVR call: balance Received call for balance for account 10251672 undefined 7 2 13428 78
39114 2/14/2023 8:38:34 AM 2/14/2023 8:38:36 AM debited twice for refuse on our account we are charged twice for standard refuse collection two different amounts why? 23 3 15134 5 3 23 4 119 3046
1062952 39117 2/14/2023 8:33:48 AM 2/14/2023 8:33:49 AM IVR call: balance Received call for balance for account 10442204 undefined 7 2 30816 78
1062948 39116 2/14/2023 8:32:55 AM 2/14/2023 8:33:10 AM IVR call: statement Received call for statement for account 10442204 sent message: 35173 8 2 30816 79
1062946 39115 2/14/2023 8:32:08 AM 2/14/2023 8:32:09 AM IVR call: balance Received call for balance for account 10442204 undefined 7 2 30816 78
1062939 39113 2/14/2023 8:27:49 AM 2/14/2023 8:27:50 AM IVR call: balance Received call for balance for account 10188875 undefined 7 2 13041 78
39112 2/14/2023 8:25:21 AM 2/14/2023 8:25:25 AM LATETERMINATION RATES BILLED ON PREVIOUS OWNER ACCOUNT. 6 3 30815 16 5 2 23 6 122 16
1062930 39111 2/14/2023 8:22:58 AM 2/14/2023 8:22:59 AM IVR call: balance Received call for balance for account 10026416 undefined 7 2 6172 78
1062929 39110 2/14/2023 8:21:55 AM 2/14/2023 8:21:56 AM IVR call: balance Received call for balance for account 10026416 undefined 7 2 6172 78
39109 2/14/2023 8:12:14 AM 2/14/2023 8:13:20 AM plumbers letter plumbers letter for fixed leak submitted 6 3 30814 110 17 2 23 1 96 205 205
1062913 39108 2/14/2023 8:10:39 AM 2/14/2023 8:10:40 AM IVR call: balance Received call for balance for account 10350497 undefined 7 2 30813 78
1062879 39107 2/14/2023 7:50:57 AM 2/14/2023 7:50:58 AM IVR call: balance Received call for balance for account 10011674 undefined 7 2 5731 78
1062871 39106 2/14/2023 7:47:29 AM 2/14/2023 7:47:30 AM IVR call: balance Received call for balance for account 10290757 undefined 7 2 13490 78
1062863 39105 2/14/2023 7:41:30 AM 2/14/2023 7:41:31 AM IVR call: balance Received call for balance for account 20158069 undefined 7 2 3859 78
1062861 39104 2/14/2023 7:39:50 AM 2/14/2023 7:39:51 AM IVR call: balance Received call for balance for account 10131456 undefined 7 2 15273 78
39103 2/14/2023 7:33:35 AM 2/14/2023 7:33:38 AM electricty meters charged twice electricity meters charged twice 6 3 30812 21 5 2 23 2 112 21
39101 2/14/2023 7:28:31 AM 2/14/2023 7:28:34 AM two electricity meters charged (incorrect) Two electricity meters charged to this account.Please assist. 6 3 30809 21 5 2 23 2 112 21
1062840 39100 2/14/2023 7:24:10 AM 2/14/2023 7:24:13 AM IVR call: balance Received call for balance for account 10400441 undefined 7 2 13657 78
1062838 39099 2/14/2023 7:23:26 AM 2/14/2023 7:23:27 AM IVR call: balance Received call for balance for account 10400441 undefined 7 2 13657 78