Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1063115 39139 2/14/2023 9:51:19 AM 2/14/2023 9:51:20 AM IVR call: balance Received call for balance for account 10345419 undefined 7 2 5120 78
1063098 39138 2/14/2023 9:46:30 AM 2/14/2023 9:46:32 AM IVR call: balance Received call for balance for account 10286155 undefined 7 2 8145 78
1063095 39137 2/14/2023 9:45:39 AM 2/14/2023 9:45:41 AM IVR call: balance Received call for balance for account 10004650 undefined 7 2 14226 78
1063094 39136 2/14/2023 9:45:32 AM 2/14/2023 9:45:33 AM IVR call: balance Received call for balance for account 10070149 undefined 7 2 7064 78
1063090 39135 2/14/2023 9:44:39 AM 2/14/2023 9:44:41 AM IVR call: balance Received call for balance for account 10070149 undefined 7 2 7064 78
39134 2/14/2023 9:43:58 AM 2/14/2023 9:44:13 AM Incorrect meter charged Incorrect meter charged. Consumer has old meter and is registered as a smart meter . 23 3 30819 144 17 3 23 1 112 778 778
1063050 39133 2/14/2023 9:24:31 AM 2/14/2023 9:24:46 AM IVR call: statement Received call for statement for account 10297197 sent message: 35196 8 2 7445 79
1063048 39132 2/14/2023 9:24:22 AM 2/14/2023 9:24:23 AM IVR call:? Received call for ? for account 10015852 14683
1063037 39131 2/14/2023 9:21:10 AM 2/14/2023 9:21:30 AM IVR call: statement Received call for statement for account 10266117 sent message: 35194 8 2 4647 79
1063033 39130 2/14/2023 9:19:48 AM 2/14/2023 9:19:49 AM IVR call: balance Received call for balance for account 10416491 undefined 7 2 7335 78
1063030 39129 2/14/2023 9:19:26 AM 2/14/2023 9:19:43 AM IVR call: statement Received call for statement for account 10405287 sent message: 35193 8 2 4761 79
1063027 39128 2/14/2023 9:18:46 AM 2/14/2023 9:18:48 AM IVR call: balance Received call for balance for account 10416491 undefined 7 2 7335 78
1063025 39127 2/14/2023 9:17:59 AM 2/14/2023 9:18:19 AM IVR call: statement Received call for statement for account 10395834 sent message: 35192 8 2 4633 79
1063023 39126 2/14/2023 9:16:36 AM 2/14/2023 9:16:55 AM IVR call: statement Received call for statement for account 10375116 sent message: 35191 8 2 4643 79
1063020 39125 2/14/2023 9:14:43 AM 2/14/2023 9:15:00 AM IVR call: statement Received call for statement for account 10406033 sent message: 35190 8 2 4635 79
39124 2/14/2023 9:07:25 AM 2/14/2023 9:07:29 AM WATER SUBMITTED PLUMBERS LETTER FOR A FIXED LEAK 6 3 30818 114 17 2 23 1 96 201
39123 2/14/2023 9:01:10 AM 2/14/2023 9:01:12 AM WATER SUBMITTED PLUMBERS LETTER FOR A FIXED LEAK 6 3 30817 114 17 2 23 1 96 201
1062993 39122 2/14/2023 8:56:05 AM 2/14/2023 8:56:22 AM IVR call: statement Received call for statement for account 10359336 sent message: 35179 8 2 5270 79
1062992 39121 2/14/2023 8:54:35 AM 2/14/2023 8:54:36 AM IVR call: balance Received call for balance for account 10323637 undefined 7 2 5851 78
1062991 39120 2/14/2023 8:53:38 AM 2/14/2023 8:53:39 AM IVR call: balance Received call for balance for account 20082268 undefined 7 2 5221 78