Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1063236 | 39159 | 2/14/2023 10:48:32 AM | 2/14/2023 10:48:56 AM | IVR call: statement | Received call for statement for account 10415485 sent message: 35222 | 8 | 2 | 20023 | 79 | ||||||||||||||||||||||||||||||||
| 1063215 | 39158 | 2/14/2023 10:41:33 AM | 2/14/2023 10:41:35 AM | IVR call: balance | Received call for balance for account 10361419 undefined | 7 | 2 | 15137 | 78 | ||||||||||||||||||||||||||||||||
| 1063211 | 39157 | 2/14/2023 10:40:51 AM | 2/14/2023 10:40:52 AM | IVR call: balance | Received call for balance for account 10014557 undefined | 7 | 2 | 6795 | 78 | ||||||||||||||||||||||||||||||||
| 1063207 | 39156 | 2/14/2023 10:40:03 AM | 2/14/2023 10:40:04 AM | IVR call: balance | Received call for balance for account 10361419 undefined | 7 | 2 | 15137 | 78 | ||||||||||||||||||||||||||||||||
| 1063206 | 39155 | 2/14/2023 10:39:50 AM | 2/14/2023 10:40:03 AM | IVR call: statement | Received call for statement for account 10440701 sent message: 35221 | 8 | 2 | 29916 | 79 | ||||||||||||||||||||||||||||||||
| 1063203 | 39154 | 2/14/2023 10:39:17 AM | 2/14/2023 10:39:19 AM | IVR call: balance | Received call for balance for account 10361419 undefined | 7 | 2 | 15137 | 78 | ||||||||||||||||||||||||||||||||
| 1063201 | 39153 | 2/14/2023 10:38:56 AM | 2/14/2023 10:39:17 AM | IVR call: statement | Received call for statement for account 10440701 sent message: 35220 | 8 | 2 | 29916 | 79 | ||||||||||||||||||||||||||||||||
| 1063198 | 39152 | 2/14/2023 10:38:31 AM | 2/14/2023 10:38:32 AM | IVR call: balance | Received call for balance for account 10385094 undefined | 7 | 2 | 15135 | 78 | ||||||||||||||||||||||||||||||||
| 1063197 | 39151 | 2/14/2023 10:37:51 AM | 2/14/2023 10:37:52 AM | IVR call: balance | Received call for balance for account 10031151 undefined | 7 | 2 | 5047 | 78 | ||||||||||||||||||||||||||||||||
| 1063192 | 39150 | 2/14/2023 10:37:11 AM | 2/14/2023 10:37:32 AM | IVR call: statement | Received call for statement for account 10440701 sent message: 35219 | 8 | 2 | 29916 | 79 | ||||||||||||||||||||||||||||||||
| 1063187 | 39149 | 2/14/2023 10:35:23 AM | 2/14/2023 10:36:10 AM | IVR call: meter-reading | Received call for meter-reading for account 20323795 Meter reading: [40206] Meter type: [water] | 10 | 2 | 30825 | 81 | ||||||||||||||||||||||||||||||||
| 1063184 | 39148 | 2/14/2023 10:33:51 AM | 2/14/2023 10:34:07 AM | IVR call: statement | Received call for statement for account 10440701 sent message: 35218 | 8 | 2 | 29916 | 79 | ||||||||||||||||||||||||||||||||
| 1063159 | 39147 | 2/14/2023 10:19:33 AM | 2/14/2023 10:19:50 AM | IVR call: statement | Received call for statement for account 10186435 sent message: 35217 | 8 | 2 | 5403 | 79 | ||||||||||||||||||||||||||||||||
| 1063152 | 39146 | 2/14/2023 10:17:09 AM | 2/14/2023 10:17:10 AM | IVR call: balance | Received call for balance for account 10216307 undefined | 7 | 2 | 5045 | 78 | ||||||||||||||||||||||||||||||||
| 1063143 | 39145 | 2/14/2023 10:15:18 AM | 2/14/2023 10:15:37 AM | IVR call: statement | Received call for statement for account 10415812 sent message: 35215 | 8 | 2 | 30824 | 79 | ||||||||||||||||||||||||||||||||
| 24344 | 2/14/2023 10:14:06 AM | 3/12/2023 12:37:46 PM | Change of Ownership | Please change the property 348 Kalashe Drive, ERF ELM42526 to the new owner as per the attached forms.<div><br></div><div>This query is closed as two queries were opened under the same account number. Kindly refer to query ref#79798</div> | 27 | 3 | 1581 | 5 | 2 | 23 | 6 | 122 | 3/12/2023 12:37:45 PM | 214 | 2290 | 214 | |||||||||||||||||||||||||
| 1063138 | 39144 | 2/14/2023 10:13:34 AM | 2/14/2023 10:13:49 AM | IVR call: statement | Received call for statement for account 10260626 sent message: 35210 | 8 | 2 | 6935 | 79 | ||||||||||||||||||||||||||||||||
| 1063137 | 39143 | 2/14/2023 10:13:22 AM | 2/14/2023 10:13:23 AM | IVR call: balance | Received call for balance for account 10416903 undefined | 7 | 2 | 19478 | 78 | ||||||||||||||||||||||||||||||||
| 39141 | 2/14/2023 10:05:36 AM | 2/14/2023 10:06:07 AM | plumbers letter | plumbers letter for a fixed leak has been submitted | 6 | 3 | 30821 | 110 | 17 | 2 | 23 | 1 | 96 | 205 | 205 | ||||||||||||||||||||||||||
| 39140 | 2/14/2023 9:58:04 AM | 2/14/2023 9:58:07 AM | Late termination,prop sold November 2020. | Late termination query,prop sold 2020. | 6 | 3 | 30820 | 21 | 5 | 2 | 23 | 6 | 122 | 21 |