Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1063436 | 39179 | 2/14/2023 12:40:12 PM | 2/14/2023 12:40:13 PM | IVR call: balance | Received call for balance for account 10381442 undefined | 7 | 2 | 26134 | 78 | ||||||||||||||||||||||||||||||||
| 1063430 | 39178 | 2/14/2023 12:34:16 PM | 2/14/2023 12:34:17 PM | IVR call: balance | Received call for balance for account 10217519 undefined | 7 | 2 | 30835 | 78 | ||||||||||||||||||||||||||||||||
| 26424 | 2/14/2023 12:11:40 PM | 3/11/2023 10:06:37 AM | Water Leak detected on property | High water bills with no proof of leak on the premises for months. The Plumbers was called in and plumbers fixed the problem. <div><br></div><div>This query is closed as two queries were opened under the same account number. Please refer to query ref#73439</div> | 27 | 3 | 27288 | 17 | 2 | 23 | 1 | 96 | 3/11/2023 10:06:37 AM | 214 | 2509 | 214 | |||||||||||||||||||||||||
| 39177 | 2/14/2023 12:07:21 PM | 3/22/2023 8:10:30 AM | WATER | PLEASE APPLY 6 MONTHS POLICY ON METER NO 160206770, CONSUMER IS ALSO QUERYING THAT HE HAS BEEN CHARGED WATER ON METER NO 7382120 UP TO 2020 /06 BUT NOW ON THE NEW METER HE HAS BEEN BACK CHARGED FROM 2019 | 6 | 3 | 30834 | 110 | 17 | 2 | 23 | 1 | 112 | 144507 | 205 | ||||||||||||||||||||||||||
| 1063377 | 39176 | 2/14/2023 12:02:55 PM | 2/14/2023 12:02:56 PM | IVR call: balance | Received call for balance for account 10438201 undefined | 7 | 2 | 30798 | 78 | ||||||||||||||||||||||||||||||||
| 1063373 | 39175 | 2/14/2023 12:01:17 PM | 2/14/2023 12:01:41 PM | IVR call: statement | Received call for statement for account 10013018 sent message: 35236 | 8 | 2 | 26936 | 79 | ||||||||||||||||||||||||||||||||
| 1063363 | 39174 | 2/14/2023 11:56:42 AM | 2/14/2023 11:56:58 AM | IVR call: statement | Received call for statement for account 10383141 sent message: 35235 | 8 | 2 | 17368 | 79 | ||||||||||||||||||||||||||||||||
| 1063358 | 39173 | 2/14/2023 11:55:25 AM | 2/14/2023 11:55:26 AM | IVR call: balance | Received call for balance for account 10290019 undefined | 7 | 2 | 3975 | 78 | ||||||||||||||||||||||||||||||||
| 1063345 | 39172 | 2/14/2023 11:51:18 AM | 2/14/2023 11:51:19 AM | IVR call: balance | Received call for balance for account 10007086 undefined | 7 | 2 | 5055 | 78 | ||||||||||||||||||||||||||||||||
| 1063344 | 39171 | 2/14/2023 11:51:17 AM | 2/14/2023 11:51:43 AM | IVR call: statement | Received call for statement for account 10065202 sent message: 35234 | 8 | 2 | 17369 | 79 | ||||||||||||||||||||||||||||||||
| 1063341 | 39170 | 2/14/2023 11:50:09 AM | 2/14/2023 11:50:10 AM | IVR call: balance | Received call for balance for account 10291539 undefined | 7 | 2 | 9018 | 78 | ||||||||||||||||||||||||||||||||
| 1063320 | 39169 | 2/14/2023 11:37:45 AM | 2/14/2023 11:37:46 AM | IVR call: balance | Received call for balance for account 10029197 undefined | 7 | 2 | 21063 | 78 | ||||||||||||||||||||||||||||||||
| 1063315 | 39168 | 2/14/2023 11:34:49 AM | 2/14/2023 11:34:50 AM | IVR call: balance | Received call for balance for account 10029197 undefined | 7 | 2 | 21063 | 78 | ||||||||||||||||||||||||||||||||
| 1063308 | 39167 | 2/14/2023 11:32:29 AM | 2/14/2023 11:32:30 AM | IVR call:? | Received call for ? for account 10029197 | 21063 | |||||||||||||||||||||||||||||||||||
| 1063309 | 39166 | 2/14/2023 11:31:46 AM | 2/14/2023 11:32:05 AM | IVR call: statement | Received call for statement for account 10245390 sent message: 35232 | 8 | 2 | 5275 | 79 | ||||||||||||||||||||||||||||||||
| 39165 | 2/14/2023 11:26:54 AM | 2/14/2023 11:26:57 AM | water | water charged in both accounts of the same erf deceased account 10088602 and the heir's account 10380497. | 6 | 3 | 30833 | 112 | 15 | 2 | 23 | 1 | 50 | 203 | |||||||||||||||||||||||||||
| 39164 | 2/14/2023 11:07:48 AM | 2/14/2023 11:07:51 AM | water | six months policy adjustment to be done for the period of 2015-2022/11 | 6 | 3 | 30832 | 110 | 15 | 2 | 23 | 1 | 101 | 205 | |||||||||||||||||||||||||||
| 39163 | 2/14/2023 11:05:47 AM | 2/14/2023 11:05:50 AM | split consumption | split consumption | 6 | 3 | 30830 | 110 | 17 | 2 | 23 | 1 | 111 | 205 | |||||||||||||||||||||||||||
| 39160 | 2/14/2023 10:54:02 AM | 2/14/2023 10:54:27 AM | refuse query | QRC RESPONSE: Reversal of refuse journal processed + interest on it for 202105/202301<br/><b>Journal Number</b>: [746068] | 24 | 3 | 30826 | 10 | 5 | 2 | 23 | 4 | 120 | 142660 | 10 | 10 | |||||||||||||||||||||||||
| 1063246 | 39161 | 2/14/2023 10:52:49 AM | 2/14/2023 10:53:06 AM | IVR call: statement | Received call for statement for account 10044342 sent message: 35223 | 8 | 2 | 30827 | 79 |