Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
1063627 39202 2/14/2023 4:23:40 PM 2/14/2023 4:23:56 PM IVR call: meter-reading Received call for meter-reading for account 10071518 Meter reading: [2884] Meter type: [water] 10 2 338 81
1063607 39201 2/14/2023 3:58:37 PM 2/14/2023 3:58:38 PM IVR call: balance Received call for balance for account 10287774 undefined 7 2 18003 78
1063577 39199 2/14/2023 3:18:13 PM 2/14/2023 3:18:14 PM IVR call: balance Received call for balance for account 10241762 undefined 7 2 30842 78
1063575 39198 2/14/2023 3:17:27 PM 2/14/2023 3:17:28 PM IVR call: balance Received call for balance for account 10241762 undefined 7 2 30842 78
1063572 39197 2/14/2023 3:16:27 PM 2/14/2023 3:16:28 PM IVR call: balance Received call for balance for account 10071693 undefined 7 2 30841 78
1063557 39195 2/14/2023 2:58:28 PM 2/14/2023 2:58:29 PM IVR call: balance Received call for balance for account 10056095 undefined 7 2 4495 78
1063548 39194 2/14/2023 2:48:23 PM 2/14/2023 2:48:49 PM IVR call: statement Received call for statement for account 10350884 sent message: 35253 8 2 30840 79
1063529 39192 2/14/2023 2:13:42 PM 2/14/2023 2:13:59 PM IVR call: statement Received call for statement for account 20123468 sent message: 35252 8 2 24053 79
1063528 39191 2/14/2023 2:11:51 PM 2/14/2023 2:11:52 PM IVR call: balance Received call for balance for account 10341973 undefined 7 2 8965 78
1063520 39190 2/14/2023 1:55:10 PM 2/14/2023 1:55:27 PM IVR call: statement Received call for statement for account 10169561 sent message: 35251 8 2 6220 79
1063519 39189 2/14/2023 1:54:17 PM 2/14/2023 1:54:18 PM IVR call: balance Received call for balance for account 10169561 undefined 7 2 6220 78
1063502 39188 2/14/2023 1:37:31 PM 2/14/2023 1:37:32 PM IVR call: balance Received call for balance for account 10374373 undefined 7 2 8639 78
1063493 39187 2/14/2023 1:21:46 PM 2/14/2023 1:21:47 PM IVR call: balance Received call for balance for account 10177193 undefined 7 2 7391 78
1063492 39186 2/14/2023 1:20:42 PM 2/14/2023 1:20:43 PM IVR call: balance Received call for balance for account 10177193 undefined 7 2 7391 78
1063485 39185 2/14/2023 1:08:31 PM 2/14/2023 1:08:32 PM IVR call: balance Received call for balance for account 10441919 undefined 7 2 30836 78
1063480 39184 2/14/2023 12:59:33 PM 2/14/2023 12:59:47 PM IVR call: statement Received call for statement for account 10390047 sent message: 35247 8 2 4109 79
1063463 39183 2/14/2023 12:53:16 PM 2/14/2023 12:53:36 PM IVR call: statement Received call for statement for account 10238018 sent message: 35243 8 2 6713 79
1063461 39182 2/14/2023 12:52:21 PM 2/14/2023 12:52:22 PM IVR call: balance Received call for balance for account 10021818 undefined 7 2 2456 78
1063457 39181 2/14/2023 12:51:28 PM 2/14/2023 12:51:29 PM IVR call: balance Received call for balance for account 10294164 undefined 7 2 9194 78
1063450 39180 2/14/2023 12:49:47 PM 2/14/2023 12:50:09 PM IVR call: statement Received call for statement for account 10238018 sent message: 35242 8 2 6713 79