Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 1063992 | 39241 | 2/15/2023 7:00:33 AM | 2/15/2023 7:00:53 AM | IVR call: statement | Received call for statement for account 10012104 sent message: 35278 | 8 | 2 | 4463 | 79 | ||||||||||||||||||||||||||||||||
| 1063990 | 39240 | 2/15/2023 6:59:17 AM | 2/15/2023 6:59:18 AM | IVR call: balance | Received call for balance for account 10371906 undefined | 7 | 2 | 19525 | 78 | ||||||||||||||||||||||||||||||||
| 39236 | 2/15/2023 6:55:33 AM | 2/15/2023 6:56:34 AM | Water query | Leaking meter as per W/W report | 30 | 3 | 30852 | 140 | 3 | 1 | 96 | 238 | 238 | ||||||||||||||||||||||||||||
| 1063985 | 39238 | 2/15/2023 6:55:02 AM | 2/15/2023 6:55:03 AM | IVR call: balance | Received call for balance for account 10427123 undefined | 7 | 2 | 6981 | 78 | ||||||||||||||||||||||||||||||||
| 1063984 | 39237 | 2/15/2023 6:54:22 AM | 2/15/2023 6:54:23 AM | IVR call: balance | Received call for balance for account 10354528 undefined | 7 | 2 | 13671 | 78 | ||||||||||||||||||||||||||||||||
| 1063983 | 39235 | 2/15/2023 6:53:30 AM | 2/15/2023 6:53:31 AM | IVR call: balance | Received call for balance for account 10354528 undefined | 7 | 2 | 13671 | 78 | ||||||||||||||||||||||||||||||||
| 1063982 | 39234 | 2/15/2023 6:52:45 AM | 2/15/2023 6:52:46 AM | IVR call: balance | Received call for balance for account 10425561 undefined | 7 | 2 | 5119 | 78 | ||||||||||||||||||||||||||||||||
| 24824 | 2/15/2023 6:51:00 AM | 2/15/2023 6:51:04 AM | water and eletricity | water and eletricity 31/01/2022 but charged from 01/01/2022. | 6 | 3 | 22067 | 110 | 15 | 2 | 23 | 1 | 50 | 205 | |||||||||||||||||||||||||||
| 1063978 | 39233 | 2/15/2023 6:50:57 AM | 2/15/2023 6:51:13 AM | IVR call: statement | Received call for statement for account 10423531 sent message: 35275 | 8 | 2 | 27573 | 79 | ||||||||||||||||||||||||||||||||
| 1063970 | 39232 | 2/15/2023 6:46:35 AM | 2/15/2023 6:46:37 AM | IVR call: balance | Received call for balance for account 10217241 undefined | 7 | 2 | 9077 | 78 | ||||||||||||||||||||||||||||||||
| 39231 | 2/15/2023 6:41:09 AM | 2/15/2023 6:41:12 AM | transfer of water meter | please transfer water meter from the old owners acc no-10397123 its a year now trying to get the meter transferred please assist as the amount is getting big | 6 | 3 | 30851 | 145 | 4 | 2 | 23 | 1 | 113 | 780 | |||||||||||||||||||||||||||
| 39230 | 2/15/2023 6:39:07 AM | 2/15/2023 6:39:12 AM | no water charged to account since July 2022. | No Water charged to account since July 2022.Please correct. | 6 | 3 | 30849 | 21 | 4 | 2 | 23 | 1 | 113 | 21 | |||||||||||||||||||||||||||
| 39228 | 2/15/2023 6:38:29 AM | 3/12/2023 11:54:54 AM | 184 The Beacon - SOLD | Good day Trust you are well I urgently need your assistance with regards to the Beacon unit 184 – this unit no longer belongs to us; it has been sold and the transfer took place on the 25th of October 2022 We are still receiving monthly invoices for the unit; the account is in credit up and till November and then with the December levy charges it goes back into debit. We are however being billed monthly after transfer took place in October The charges need to be reversed and be charged to the new owner and we need to get refunded for the credit on our account back dated to when transfer took place in October 2022 If you look at the below, I have marked the levy charges, and added the reading periods to it. Everything prior to October 25th we are liable for, the rest credits need to be passed for, regarding the water/rates/fire levy & sewerage and the new owner needs to be billed and we need to get refunded If you can please treat this matter as urgent, as I have been sending emails backwards and forward with not response. I have attached once again all the necessary documents as well as our banking details. If you can please let me know when we can expect the refund in our account. Thank you and kind regards Danelle Muller Accountant Amabubesi Property Group Tel: (081) 540 7304 E-mail: dmuller@amaprop.co.za Address: Studio 2 The Gallery Building Mosaic Village Market Paul Kruger Street The Island, Sedgefield 6573 P.O. Box 494, Sedgefield, 6573 <div><br></div><div>This query is closed as two queries were opened under the same account number. Kindly refer to query ref#95593</div> | 27 | 3 | 30847 | 17 | 2 | 23 | 1 | 111 | 3/12/2023 11:54:53 AM | 143444 | 214 | 3051 | 214 | ||||||||||||||||||||||||
| 39228 | 2/15/2023 6:37:36 AM | 3/12/2023 11:55:15 AM | 184 The Beacon - SOLD | Good day Trust you are well I urgently need your assistance with regards to the Beacon unit 184 – this unit no longer belongs to us; it has been sold and the transfer took place on the 25th of October 2022 We are still receiving monthly invoices for the unit; the account is in credit up and till November and then with the December levy charges it goes back into debit. We are however being billed monthly after transfer took place in October The charges need to be reversed and be charged to the new owner and we need to get refunded for the credit on our account back dated to when transfer took place in October 2022 If you look at the below, I have marked the levy charges, and added the reading periods to it. Everything prior to October 25th we are liable for, the rest credits need to be passed for, regarding the water/rates/fire levy & sewerage and the new owner needs to be billed and we need to get refunded If you can please treat this matter as urgent, as I have been sending emails backwards and forward with not response. I have attached once again all the necessary documents as well as our banking details. If you can please let me know when we can expect the refund in our account. Thank you and kind regards Danelle Muller Accountant Amabubesi Property Group Tel: (081) 540 7304 E-mail: dmuller@amaprop.co.za Address: Studio 2 The Gallery Building Mosaic Village Market Paul Kruger Street The Island, Sedgefield 6573 P.O. Box 494, Sedgefield, 6573 | 23 | 3 | 30847 | 17 | 2 | 23 | 1 | 111 | 143445 | 3051 | 214 | ||||||||||||||||||||||||||
| 1063955 | 39229 | 2/15/2023 6:36:55 AM | 2/15/2023 6:37:17 AM | IVR call: statement | Received call for statement for account 10385373 sent message: 35260 | 8 | 2 | 4572 | 79 | ||||||||||||||||||||||||||||||||
| 1063925 | 39227 | 2/15/2023 6:25:22 AM | 2/15/2023 6:25:23 AM | IVR call: balance | Received call for balance for account 10368640 undefined | 7 | 2 | 3816 | 78 | ||||||||||||||||||||||||||||||||
| 1063920 | 39226 | 2/15/2023 6:21:39 AM | 2/15/2023 6:21:40 AM | IVR call: balance | Received call for balance for account 10028266 undefined | 7 | 2 | 30846 | 78 | ||||||||||||||||||||||||||||||||
| 1063916 | 39225 | 2/15/2023 6:20:02 AM | 2/15/2023 6:20:05 AM | IVR call: balance | Received call for balance for account 10275369 undefined | 7 | 2 | 7604 | 78 | ||||||||||||||||||||||||||||||||
| 1063899 | 39224 | 2/15/2023 6:13:58 AM | 2/15/2023 6:14:21 AM | IVR call: statement | Received call for statement for account 20122697 sent message: 35258 | 8 | 2 | 21632 | 79 | ||||||||||||||||||||||||||||||||
| 1063894 | 39223 | 2/15/2023 6:10:18 AM | 2/15/2023 6:10:19 AM | IVR call: balance | Received call for balance for account 10027956 undefined | 7 | 2 | 6389 | 78 |