Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 0 | 72 | 5/28/2020 1:41:23 PM | 3/28/2022 7:08:29 AM | 6 MONTHS POLICY | METER NOT READ FOR PERIOD EXCEEDING 6 MONTHS<div> QRC RESPONSE: Interims reversed for that period were more that the actual charge, does not qualify for 6 months policy.</div> | 27 | 3 | 70 | 34 | 6 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"16","un":"cumilem","dt":"2021-07-22T09:11:52.124Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-10-21T13:43:55.863Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-10-21T13:44:29.970Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-10-21T13:45:15.698Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-13T07:10:39.383Z"}] | 1 | 101 | 6 | 3/28/2022 7:08:29 AM | 6 | 34 | 6 | |||||||||||||||||||
| 0 | 71 | 5/28/2020 11:48:42 AM | 3/28/2022 6:35:04 AM | apply 6mths back charge policy | consumer billed for more than 6mths, on the billing dated 05/2020.<div>leak credit journal done on 20201015, query resolved</div> | 27 | 3 | 69 | 25 | 5 | 2 | 23 | 1 | 48 | [{"op":"R","uid":"2","un":"debbiecr","dt":"2021-10-21T13:38:38.446Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-10-21T13:39:47.810Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-10-21T13:40:47.826Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-10-21T13:43:25.712Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-13T07:03:25.447Z"}] | 1 | 101 | 6 | 3/28/2022 6:35:04 AM | 5 | 25 | 6 | |||||||||||||||||||
| 0 | 70 | 5/28/2020 7:10:47 AM | 5/6/2022 1:43:11 PM | adjust to 6 months policy | details updated. process 6 months policy adj<br><br><div>Resolved on ref#3429 - adjustments passed 22.04.2022<br></div> | 27 | 3 | 4651 | 14 | 4 | 2 | 23 | 1 | 95 | [{"op":"R","uid":"2","un":"debbiecr","dt":"2021-03-23T10:37:04.198Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-07T08:30:01.368Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-08-13T06:33:38.188Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-10-21T13:37:49.702Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-03-30T08:09:15.459Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-04-22T12:54:40.726Z"},{"op":"R","uid":"23","un":"bevins","dt":"2022-05-06T13:38:07.887Z"},{"op":"R","uid":"23","un":"bevins","dt":"2022-05-06T13:43:12.046Z"}] | 1 | 101 | 3 | 5/6/2022 1:43:11 PM | 4 | 14 | 3 | |||||||||||||||||||
| 0 | 69 | 5/26/2020 5:49:04 AM | 4/12/2022 9:43:30 AM | Water | 6 | 2 | 68 | 9 | 1 | 67 | [{"op":"R","uid":"201","un":"nonkosim","dt":"2021-12-29T07:08:57.132Z"}] | 1 | 67 | 9 | 201 | ||||||||||||||||||||||||||
| 0 | 68 | 5/26/2020 5:49:04 AM | 5/15/2022 10:46:06 AM | Water | WATER QUERY /PLUMBERS LETTER ATTACHED.<div><b>Response From QRC</b>: Plumbers letter received.</div><div>leak credit adjustment done 202003 , av 8kl<br><div><br></div></div><br/><b>Journal Number</b>: [916233]<br/><b>Journal Amount</b>: [-R15,962.83] | 27 | 3 | 67 | 26 | 10 | 2 | 23 | 1 | 96 | [{"op":"R","uid":"14","un":"asandag","dt":"2021-07-01T07:45:17.180Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-09-14T13:03:00.725Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-10-21T13:35:34.853Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-11-13T06:59:44.419Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2022-02-19T07:45:53.896Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2022-05-15T10:45:34.082Z"}] | 1 | 96 | 3 | 5/15/2022 10:46:06 AM | 10 | 26 | 3 | |||||||||||||||||||
| 0 | 67 | 5/26/2020 5:49:04 AM | 3/28/2022 7:25:06 AM | NO READINGS TAKEN FOR 21 MONTHS...ACCOUNT QUALIFIES FOR 6 MONTHS POLICY | 5 | 66 | 17 | 23 | 17 | ||||||||||||||||||||||||||||||||
| 0 | 66 | 5/26/2020 5:49:04 AM | 5/19/2022 7:53:10 AM | Consumer has a water query that is high in her account | 5 | 64 | 18 | 23 | 18 | ||||||||||||||||||||||||||||||||
| 0 | 65 | 5/26/2020 5:49:04 AM | 5/19/2022 7:51:12 AM | 90 Days Debt | Kindly transfer services to Account 10420684.<div><br></div><div>need proof of ownership .</div> | 4 | 5 | 62 | 16 | 4 | 23 | 89 | 92 | 89 | 92 | 5/19/2022 7:51:12 AM | 4 | 16 | |||||||||||||||||||||||
| 0 | 64 | 5/26/2020 5:49:04 AM | 5/19/2022 7:51:12 AM | 5 | 61 | 16 | 23 | 16 | |||||||||||||||||||||||||||||||||
| 0 | 63 | 5/26/2020 5:49:04 AM | 5/19/2022 7:53:10 AM | 5 | 18 | 23 | 18 | ||||||||||||||||||||||||||||||||||
| 0 | 62 | 5/26/2020 5:49:04 AM | 5/27/2021 4:24:21 AM | Water | 6 | 2 | 60 | 39 | 1 | 1 | 39 | ||||||||||||||||||||||||||||||
| 0 | 61 | 5/26/2020 5:49:03 AM | 3/28/2022 7:23:36 AM | Water | new water meter were installed and interrims where taken while the same were happening on the old water meter | 6 | 2 | 59 | 23 | 1 | 1 | 45 | [{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-13T08:42:35.672Z"}] | 1 | 45 | 23 | 4 | ||||||||||||||||||||||||
| 0 | 60 | 5/26/2020 5:49:03 AM | 5/19/2022 7:51:12 AM | 5 | 58 | 16 | 23 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2022-03-23T09:05:11.233Z"}] | 16 | 20 | |||||||||||||||||||||||||||||||
| 0 | 59 | 5/26/2020 5:49:03 AM | 5/19/2022 7:51:12 AM | 5 | 57 | 16 | 23 | 16 | |||||||||||||||||||||||||||||||||
| 0 | 58 | 5/26/2020 5:49:03 AM | 4/12/2022 9:43:30 AM | Consolidation | 6 | 2 | 56 | 39 | 13 | 13 | 39 | ||||||||||||||||||||||||||||||
| 0 | 57 | 5/26/2020 5:49:03 AM | 3/28/2022 7:08:29 AM | Water | 6 | 2 | 55 | 39 | 1 | 1 | 39 | ||||||||||||||||||||||||||||||
| 0 | 56 | 5/26/2020 5:49:03 AM | 4/12/2022 9:39:10 AM | Water | 6 | 2 | 54 | 39 | 1 | 1 | 39 | ||||||||||||||||||||||||||||||
| 0 | 55 | 5/26/2020 5:49:03 AM | 3/28/2022 6:35:04 AM | Water | 6 | 2 | 53 | 39 | 1 | 1 | 39 | ||||||||||||||||||||||||||||||
| 0 | 54 | 5/26/2020 5:49:03 AM | 3/28/2022 7:23:36 AM | Electricity | 6 | 2 | 52 | 39 | 2 | 2 | 39 | ||||||||||||||||||||||||||||||
| 0 | 53 | 5/26/2020 5:49:03 AM | 5/27/2021 4:24:21 AM | Water | 6 | 2 | 51 | 39 | 1 | 1 | 39 |