Conversations

Total Items: 106116

EscalationLevel LatestCall LatestChat LatestSms LatestEmail LatestFax Campaign IsOpen Customer LatestTicket CreatedAt UpdatedAt Subject Description Priority Disposition ConversationType Parent Account OpenedBy AssignedTo Region Department QueryType SubQueryType Escalation EscalationCron History CreatedBy UpdatedBy Category Subcategory CreatedBy1 UpdatedBy1 ResolvedAt Thread ResolvedBy WasCreatedByCustomer HasIvrcall Creator Updator
39312 2/15/2023 11:53:58 AM 2/15/2023 11:54:02 AM water query A water query was reported on the account but nothing has been done, Mariaana promise to get back to the consumer but never did that  6 3 30879 9 17 3 23 1 96 9
1064669 39311 2/15/2023 11:35:27 AM 2/15/2023 11:35:28 AM IVR call: balance Received call for balance for account 10413434 undefined 7 2 10120 78
1064649 39310 2/15/2023 11:22:48 AM 2/15/2023 11:23:05 AM IVR call: statement Received call for statement for account 10290163 sent message: 35372 8 2 30878 79
1064638 39309 2/15/2023 11:16:22 AM 2/15/2023 11:16:23 AM IVR call: balance Received call for balance for account 10000986 undefined 7 2 9424 78
39308 2/15/2023 11:09:21 AM 2/15/2023 11:09:52 AM Water query Water Query fixed leak 23 3 30877 144 17 3 23 1 96 778 778
17570 2/15/2023 11:07:02 AM 2/15/2023 11:07:03 AM EXCESSIVE WATER CONSUMPTION PLEASE FIND DOCUMENTS ATTACHED 23 3 30876 17 2 23 1 96 1034
1064588 39307 2/15/2023 11:00:50 AM 2/15/2023 11:00:51 AM IVR call: balance Received call for balance for account 10245936 undefined 7 2 5159 78
39305 2/15/2023 10:55:19 AM 5/9/2023 11:13:51 AM WATER DUPLICATION OF METERS PLEASE CLOSE ONE  PLEASE ASSIST 6 3 30875 114 17 2 23 1 112 146006 201 201
1064574 39306 2/15/2023 10:55:11 AM 2/15/2023 10:55:12 AM IVR call: balance Received call for balance for account 10368640 undefined 7 2 3816 78
1064558 39304 2/15/2023 10:49:21 AM 2/15/2023 10:49:35 AM IVR call: statement Received call for statement for account 10266635 sent message: 35363 8 2 13340 79
1064557 39303 2/15/2023 10:49:10 AM 2/15/2023 10:49:24 AM IVR call: statement Received call for statement for account 20033493 sent message: 35362 8 2 11508 79
1064515 39302 2/15/2023 10:27:13 AM 2/15/2023 10:27:33 AM IVR call: statement Received call for statement for account 10178493 sent message: 35359 8 2 13538 79
1064487 39301 2/15/2023 10:13:20 AM 2/15/2023 10:13:22 AM IVR call: balance Received call for balance for account 10026156 undefined 7 2 20979 78
1064481 39300 2/15/2023 10:11:39 AM 2/15/2023 10:11:41 AM IVR call: balance Received call for balance for account 10026156 undefined 7 2 20979 78
39299 2/15/2023 10:06:39 AM 2/15/2023 10:06:42 AM transfere water please transfere water from previous owner to the current owner  23 3 30874 22 4 3 23 1 113 22
1064457 39298 2/15/2023 10:00:14 AM 2/15/2023 10:00:15 AM IVR call: balance Received call for balance for account 10438482 undefined 7 2 28107 78
1064454 39297 2/15/2023 9:58:41 AM 2/15/2023 9:58:43 AM IVR call: balance Received call for balance for account 10265296 undefined 7 2 15472 78
1064449 39296 2/15/2023 9:57:14 AM 2/15/2023 9:57:15 AM IVR call: balance Received call for balance for account 10437497 undefined 7 2 26406 78
1064440 39295 2/15/2023 9:56:06 AM 2/15/2023 9:56:07 AM IVR call: balance Received call for balance for account 10429386 undefined 7 2 27776 78
1064438 39294 2/15/2023 9:55:58 AM 2/15/2023 9:55:59 AM IVR call: balance Received call for balance for account 10265296 undefined 7 2 15472 78