Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1066339 | 39451 | 2/16/2023 12:59:28 PM | 2/16/2023 12:59:32 PM | IVR call: balance | Received call for balance for account 10063741 undefined | 7 | 2 | 16003 | 78 | ||||||||||||||||||||||||||||||||
| 39449 | 2/16/2023 12:54:43 PM | 2/16/2023 12:54:44 PM | BILLING QUERY | KINDLY ASSIST WITH BILLING QUERY | 23 | 3 | 30923 | 108 | 5 | 2 | 23 | 8 | 50 | 207 | |||||||||||||||||||||||||||
| 39448 | 2/16/2023 12:42:13 PM | 2/16/2023 12:42:17 PM | Water leak fixed on 28 November 2022 | Water leak fixed on 28 November 2022 | 22 | 3 | 30922 | 207 | 17 | 4 | 23 | 1 | 96 | 1208 | |||||||||||||||||||||||||||
| 39444 | 2/16/2023 12:41:31 PM | 2/16/2023 12:41:35 PM | WATER | THE CONSUMER WAS CHARGED FLAT RATE THAT WAS STOPED ON 2017/1122 THEN TWO DIFFERNT METERS KICKS INN ON THE SAME MONTH AND YEAR AND ANOTHER TWO DIFFERNT METERS WERE ADDED ON THE 2021/07/27 PLEASE INVVESTIGATE THE ACCOUNT.HAS A HIGH WATER CONSUMPTION. | 6 | 3 | 30918 | 114 | 17 | 2 | 23 | 1 | 112 | 201 | |||||||||||||||||||||||||||
| 1066311 | 39447 | 2/16/2023 12:36:02 PM | 2/16/2023 12:36:03 PM | IVR call: balance | Received call for balance for account 10298872 undefined | 7 | 2 | 30921 | 78 | ||||||||||||||||||||||||||||||||
| 1066303 | 39446 | 2/16/2023 12:33:21 PM | 2/16/2023 12:33:40 PM | IVR call: statement | Received call for statement for account 10174392 sent message: 35503 | 8 | 2 | 30920 | 79 | ||||||||||||||||||||||||||||||||
| 1066289 | 39445 | 2/16/2023 12:28:23 PM | 2/16/2023 12:28:24 PM | IVR call: balance | Received call for balance for account 10415803 undefined | 7 | 2 | 30919 | 78 | ||||||||||||||||||||||||||||||||
| 15140 | 2/16/2023 12:22:53 PM | 2/16/2023 12:23:08 PM | LATE TERMINATION | SERVICES STIL BILLED ON PREVIOUS OWNER ACCOUNT | 6 | 3 | 14342 | 16 | 5 | 2 | 23 | 6 | 76 | 16 | 16 | ||||||||||||||||||||||||||
| 1066277 | 39443 | 2/16/2023 12:15:26 PM | 2/16/2023 12:15:45 PM | IVR call: statement | Received call for statement for account 10275421 sent message: 35500 | 8 | 2 | 30917 | 79 | ||||||||||||||||||||||||||||||||
| 1066275 | 39442 | 2/16/2023 12:14:30 PM | 2/16/2023 12:14:31 PM | IVR call:? | Received call for ? for account 10275421 | 30917 | |||||||||||||||||||||||||||||||||||
| 1066274 | 39441 | 2/16/2023 12:13:41 PM | 2/16/2023 12:13:42 PM | IVR call: balance | Received call for balance for account 10275421 undefined | 7 | 2 | 30917 | 78 | ||||||||||||||||||||||||||||||||
| 1066271 | 39440 | 2/16/2023 12:12:40 PM | 2/16/2023 12:12:41 PM | IVR call: balance | Received call for balance for account 10275421 undefined | 7 | 2 | 30917 | 78 | ||||||||||||||||||||||||||||||||
| 1066270 | 39439 | 2/16/2023 12:11:17 PM | 2/16/2023 12:11:18 PM | IVR call: balance | Received call for balance for account 10387842 undefined | 7 | 2 | 8161 | 78 | ||||||||||||||||||||||||||||||||
| 39438 | 2/16/2023 11:47:16 AM | 3/9/2023 3:10:50 PM | water | consumer had a burst at his outside tap and fixed it plus two taps inside the house will submit affidavit .<div>he further investigated and discovered that his water meter is leaking badly and it affected his consumption. It was reported to water work control center but didn't get a ref number he reported it twice on the IDZ water chat and nothing was done as reflected below the water usage is still escalating even higher hence there is no one during the day at home.</div><div><br></div><div>2023/02/15 3 661.000 1.00000 70.000 C<br><div>2023/01/15 3 591.000 1.00000 64.000 C </div><div>2022/12/15 3 527.000 1.00000 53.000 C 2023/01/28 </div><div>2022/11/15 3 474.000 1.00000 48.000 C</div></div> | 30 | 3 | 30916 | 23 | 2 | 1 | 96 | 23 | 23 | ||||||||||||||||||||||||||||
| 1066236 | 39437 | 2/16/2023 11:39:17 AM | 2/16/2023 11:39:31 AM | IVR call: statement | Received call for statement for account 10053033 sent message: 35495 | 8 | 2 | 30914 | 79 | ||||||||||||||||||||||||||||||||
| 1066234 | 39436 | 2/16/2023 11:38:33 AM | 2/16/2023 11:38:48 AM | IVR call: statement | Received call for statement for account 10323792 sent message: 35493 | 8 | 2 | 6648 | 79 | ||||||||||||||||||||||||||||||||
| 1066230 | 39435 | 2/16/2023 11:37:32 AM | 2/16/2023 11:37:48 AM | IVR call: statement | Received call for statement for account 10060405 sent message: 35492 | 8 | 2 | 6649 | 79 | ||||||||||||||||||||||||||||||||
| 1066229 | 39434 | 2/16/2023 11:36:37 AM | 2/16/2023 11:36:38 AM | IVR call: balance | Received call for balance for account 10323792 undefined | 7 | 2 | 6648 | 78 | ||||||||||||||||||||||||||||||||
| 1066227 | 39433 | 2/16/2023 11:35:13 AM | 2/16/2023 11:35:14 AM | IVR call: balance | Received call for balance for account 10060405 undefined | 7 | 2 | 6649 | 78 | ||||||||||||||||||||||||||||||||
| 1066226 | 39432 | 2/16/2023 11:34:25 AM | 2/16/2023 11:34:26 AM | IVR call: balance | Received call for balance for account 10038687 undefined | 7 | 2 | 30913 | 78 |