Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
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| 39494 | 2/17/2023 7:51:51 AM | 2/17/2023 7:51:54 AM | water | please transfer water meter from previous owner's account | 6 | 3 | 30941 | 110 | 4 | 2 | 23 | 1 | 113 | 205 | |||||||||||||||||||||||||||
| 1066946 | 39492 | 2/17/2023 7:25:47 AM | 2/17/2023 7:26:05 AM | IVR call: statement | Received call for statement for account 10062944 sent message: 35529 | 8 | 2 | 8378 | 79 | ||||||||||||||||||||||||||||||||
| 39490 | 2/17/2023 7:14:15 AM | 2/17/2023 7:14:18 AM | WATER | CONSUMER REPORTED WATER METER LEAK IN 2013/2019 CONTROL NOS. 369740 AND 681219 QUERY WAS NEVER RESOLVED. | 6 | 3 | 30939 | 114 | 17 | 2 | 23 | 1 | 96 | 201 | |||||||||||||||||||||||||||
| 1066916 | 39489 | 2/17/2023 7:09:02 AM | 2/17/2023 7:09:02 AM | IVR call: balance | Received call for balance for account 10365087 undefined | 7 | 2 | 8988 | 78 | ||||||||||||||||||||||||||||||||
| 1066914 | 39488 | 2/17/2023 7:08:15 AM | 2/17/2023 7:08:16 AM | IVR call: balance | Received call for balance for account 10365087 undefined | 7 | 2 | 8988 | 78 | ||||||||||||||||||||||||||||||||
| 1066912 | 39487 | 2/17/2023 7:07:48 AM | 2/17/2023 7:07:50 AM | IVR call: balance | Received call for balance for account 10050443 undefined | 7 | 2 | 4457 | 78 | ||||||||||||||||||||||||||||||||
| 1066899 | 39486 | 2/17/2023 7:04:31 AM | 2/17/2023 7:04:32 AM | IVR call: balance | Received call for balance for account 10037418 undefined | 7 | 2 | 4461 | 78 | ||||||||||||||||||||||||||||||||
| 1066893 | 39484 | 2/17/2023 7:01:51 AM | 2/17/2023 7:01:52 AM | IVR call: balance | Received call for balance for account 10357257 undefined | 7 | 2 | 10470 | 78 | ||||||||||||||||||||||||||||||||
| 1066882 | 39483 | 2/17/2023 6:57:55 AM | 2/17/2023 6:57:56 AM | IVR call: balance | Received call for balance for account 10025991 undefined | 7 | 2 | 19555 | 78 | ||||||||||||||||||||||||||||||||
| 1066868 | 39482 | 2/17/2023 6:45:07 AM | 2/17/2023 6:45:22 AM | IVR call: statement | Received call for statement for account 10439392 sent message: 35526 | 8 | 2 | 30937 | 79 | ||||||||||||||||||||||||||||||||
| 1066867 | 39481 | 2/17/2023 6:44:50 AM | 2/17/2023 6:44:51 AM | IVR call: balance | Received call for balance for account 10431995 undefined | 7 | 2 | 17572 | 78 | ||||||||||||||||||||||||||||||||
| 1066823 | 39480 | 2/17/2023 6:15:38 AM | 2/17/2023 6:15:39 AM | IVR call: balance | Received call for balance for account 10360379 undefined | 7 | 2 | 29551 | 78 | ||||||||||||||||||||||||||||||||
| 1066812 | 39479 | 2/17/2023 6:11:57 AM | 2/17/2023 6:11:58 AM | IVR call: balance | Received call for balance for account 10108347 undefined | 7 | 2 | 9124 | 78 | ||||||||||||||||||||||||||||||||
| 1066789 | 39478 | 2/17/2023 5:40:34 AM | 2/17/2023 5:40:49 AM | IVR call: statement | Received call for statement for account 10014087 sent message: 35523 | 8 | 2 | 81 | 79 | ||||||||||||||||||||||||||||||||
| 1066785 | 39477 | 2/17/2023 5:28:32 AM | 2/17/2023 5:28:33 AM | IVR call: balance | Received call for balance for account 10420470 undefined | 7 | 2 | 228 | 78 | ||||||||||||||||||||||||||||||||
| 1066773 | 39476 | 2/17/2023 5:17:27 AM | 2/17/2023 5:17:28 AM | IVR call: balance | Received call for balance for account 10276774 undefined | 7 | 2 | 28642 | 78 | ||||||||||||||||||||||||||||||||
| 39475 | 2/16/2023 9:16:34 PM | 2/16/2023 9:16:36 PM | Change of ownership / Refund | Hello I sold the related property - ELM07527 with BCM account 10380317 in October 2022. See attached transfer of ownership from Drake Flemmer in the attached document. Since then I have continued to be billed for the account, and am actually now needing to be refunded an amount of R5536.69 according to my calculations. I have included this in the attached document too. Can you please assist with the cancellation of this account and transfer to the new owner, and hopefully the refund to my account as well. My account details are: Name: Gary S Murray Bank: FNB Account number: 62409297612 Account type: Cheque Account Branch: Vincent Park Code: 211021 Thanks Gary | 23 | 3 | 30936 | 5 | 2 | 23 | 6 | 122 | 3068 | ||||||||||||||||||||||||||||
| 1066677 | 39474 | 2/16/2023 5:47:08 PM | 2/16/2023 5:47:09 PM | IVR call: balance | Received call for balance for account 10435009 undefined | 7 | 2 | 30934 | 78 | ||||||||||||||||||||||||||||||||
| 1066653 | 39473 | 2/16/2023 5:26:44 PM | 2/16/2023 5:26:45 PM | IVR call: balance | Received call for balance for account 10435009 undefined | 7 | 2 | 30934 | 78 | ||||||||||||||||||||||||||||||||
| 1066597 | 39472 | 2/16/2023 4:16:00 PM | 2/16/2023 4:16:01 PM | IVR call: balance | Received call for balance for account 10259970 undefined | 7 | 2 | 5483 | 78 |