Total Items: 106116
| EscalationLevel | LatestCall | LatestChat | LatestSms | LatestEmail | LatestFax | Campaign | IsOpen | Customer | LatestTicket | CreatedAt | UpdatedAt | Subject | Description | Priority | Disposition | ConversationType | Parent | Account | OpenedBy | AssignedTo | Region | Department | QueryType | SubQueryType | Escalation | EscalationCron | History | CreatedBy | UpdatedBy | Category | Subcategory | CreatedBy1 | UpdatedBy1 | ResolvedAt | Thread | ResolvedBy | WasCreatedByCustomer | HasIvrcall | Creator | Updator | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 402075 | 4670 | 5/28/2021 7:17:53 AM | 5/28/2021 7:17:54 AM | IVR call:$32 | Received call for $723 for account 20054454 | 3951 | 5/28/2021 7:17:54 AM | ||||||||||||||||||||||||||||||||||
| 4667 | 5/28/2021 7:10:59 AM | 5/28/2021 7:11:02 AM | 2 | 3950 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-28T07:10:26.498Z"}] | 20 | |||||||||||||||||||||||||||||||||||
| 402055 | 4668 | 5/28/2021 7:10:19 AM | 5/28/2021 7:10:19 AM | IVR call:$31 | Received call for $722 for account 10350765 | 3948 | 5/28/2021 7:10:19 AM | ||||||||||||||||||||||||||||||||||
| 402052 | 4666 | 5/28/2021 7:08:21 AM | 5/28/2021 7:08:21 AM | IVR call:$30 | Received call for $721 for account 10350765 | 3948 | 5/28/2021 7:08:21 AM | ||||||||||||||||||||||||||||||||||
| 4665 | 5/28/2021 7:08:03 AM | 6/13/2021 10:56:06 AM | 6 months policy | journal processed on 08/04/2021<br/><b>Journal Number</b>: [240811]<br/><b>Journal Amount</b>: [958.79] | 27 | 3 | 3949 | 75 | 4 | 23 | 1 | 67 | [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-05-28T07:11:30.599Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-13T10:54:57.663Z"}] | 1 | 67 | 6/13/2021 10:56:06 AM | 173 | 12 | |||||||||||||||||||||||
| 402047 | 4664 | 5/28/2021 7:07:26 AM | 5/28/2021 7:07:26 AM | IVR call:$29 | Received call for $720 for account 10350765 | 3948 | 5/28/2021 7:07:26 AM | ||||||||||||||||||||||||||||||||||
| 402044 | 4663 | 5/28/2021 7:05:46 AM | 5/28/2021 7:05:47 AM | IVR call:$28 | Received call for $719 for account 10388226 | 3947 | 5/28/2021 7:05:47 AM | ||||||||||||||||||||||||||||||||||
| 4661 | 5/28/2021 7:05:21 AM | 10/30/2022 10:41:25 AM | Water query - high consumption | Water query - High consumption<div><br></div><div>Meter leak fixed :ref 620920</div><div>water work report must be checked and account must be adjusted accordingly</div><div><br></div><div>QRC RESPONSE: Query Closed</div><div>WW control no: 620920 report does not recommend any credit as the repairs were on BCMM side of the meter.<br><div><br></div><div><br></div></div> | 27 | 3 | 3946 | 17 | 2 | 23 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-28T07:04:48.262Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-11-13T07:45:14.277Z"}] | 1 | 96 | 230 | 10/30/2022 10:41:25 AM | 3 | 3 | ||||||||||||||||||||||
| 402037 | 4662 | 5/28/2021 7:04:48 AM | 5/28/2021 7:04:49 AM | IVR call:$27 | Received call for $718 for account 10389124 | 3871 | 5/28/2021 7:04:49 AM | ||||||||||||||||||||||||||||||||||
| 4660 | 5/28/2021 7:01:06 AM | 3/28/2022 7:25:06 AM | Water and refuse query | <span class="" style="text-align: left; margin: 0px; padding: 0px; border: 0px; position: absolute; width: 240px; top: 60px; left: 72px;"><font face="Courier New, Helvetica, sans-serif"><span style="font-size: 11px; letter-spacing: 1px; white-space: pre;">Water and refuse query</span></font><br></span> | 27 | 3 | 3945 | 17 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-28T07:00:33.392Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-09-08T08:17:03.223Z"}] | 4 | 106 | 3/28/2022 7:25:06 AM | 17 | 4 | |||||||||||||||||||||||
| 402023 | 4659 | 5/28/2021 6:58:15 AM | 5/28/2021 6:58:15 AM | IVR call:$26 | Received call for $717 for account 10026455 | 3944 | 5/28/2021 6:58:15 AM | ||||||||||||||||||||||||||||||||||
| 402015 | 4658 | 5/28/2021 6:56:36 AM | 5/28/2021 6:56:36 AM | IVR call:$25 | Received call for $716 for account 10026455 | 3944 | 5/28/2021 6:56:36 AM | ||||||||||||||||||||||||||||||||||
| 4657 | 5/28/2021 6:56:00 AM | 3/7/2023 12:24:51 PM | Water and refuse query | Water and refuse query <div>- Both these services are not provided to this consumer of Seavale.</div> | 27 | 3 | 3943 | 5 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-28T06:55:27.307Z"}] | 4 | 106 | 3/7/2023 12:24:51 PM | 17 | 17 | |||||||||||||||||||||||
| 4656 | 5/28/2021 6:47:09 AM | 7/2/2022 10:27:24 AM | Water query - high consumption | Water query - high consumption.<div>to request reading.</div> | 23 | 3 | 3942 | 2 | 1 | 1 | 67 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-28T06:46:35.877Z"}] | 1 | 67 | 12 | ||||||||||||||||||||||||||
| 4653 | 5/28/2021 6:42:34 AM | 8/13/2021 8:26:13 AM | Refuse | Refuse | 4 | 3 | 3941 | 12 | 2 | 23 | 4 | 106 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-28T06:42:01.695Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-13T08:21:23.555Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-13T08:26:07.965Z"}] | 4 | 106 | 8/13/2021 8:26:13 AM | 12 | 4 | |||||||||||||||||||||||
| 401971 | 4655 | 5/28/2021 6:40:31 AM | 5/28/2021 6:40:31 AM | IVR call:$24 | Received call for $715 for account 20454893 | 3940 | 5/28/2021 6:40:31 AM | ||||||||||||||||||||||||||||||||||
| 401968 | 4654 | 5/28/2021 6:39:36 AM | 5/28/2021 6:39:36 AM | IVR call:$23 | Received call for $714 for account 20452261 | 3939 | 5/28/2021 6:39:36 AM | ||||||||||||||||||||||||||||||||||
| 4649 | 5/28/2021 6:34:23 AM | 5/28/2021 6:34:25 AM | 2 | 3938 | [{"op":"R","uid":"20","un":"nzwanam","dt":"2021-05-28T06:33:50.301Z"}] | 20 | |||||||||||||||||||||||||||||||||||
| 401962 | 4652 | 5/28/2021 6:30:35 AM | 5/28/2021 6:30:35 AM | IVR call:$22 | Received call for $713 for account 10022539 | 3927 | 5/28/2021 6:30:35 AM | ||||||||||||||||||||||||||||||||||
| 401940 | 4651 | 5/28/2021 6:19:40 AM | 5/28/2021 6:19:40 AM | IVR call:$21 | Received call for $712 for account 20174857 | 3937 | 5/28/2021 6:19:40 AM |